Toyota of Hollywood - Service Center

Excelente services from Arian, good attention and offers, and called me back as soon as the car were ready and called me back as soon as the car were ready More

Worst dealership experience ever. I took my Camry for a paint recall. Got my car back and there were parts of the car that were mounted incorrectly or broken. My AC also was not working right after getting paint recall. Got my car back and there were parts of the car that were mounted incorrectly or broken. My AC also was not working right after getting the car back even though I had never had an issue with the AC. I had to take the car back several times for them to fix the issues they created and the car was never returned to me how it was before they painted it. They told me the parts that were broken were broken before I dropped the car off and the issues with the AC, which I paid 1k to get fixed, were just normal. Then later they changed their story and said something else on the AC was broken, even though I had paid to get the AC completely fixed already. I tried leaving messages for managers who never called back, I went as far as calling the actual toyota headquarters and started several complaint cases with them and the managers would not call back toyota headquarters back. Eventually, toyota headquarters told me this was an issue I had to resolve directly with the dealership and not them. I grew so tired of taking the car back only for them not to take care of the issues that I finally gave up. I was speaking to Dan Mets at some point and sent him a video showing the issues still present and even though I could see he read the message, he never responded. The very last time I picked up my car the driver’s side seat was soaking wet with water. I sat on the seat and got soaked. When I asked why the seat was wet no one knew why. This was April 2021. Save yourself the hassle and go anywhere else but here. More

Excelente y JC Reyes es todo un caballero.Su atención es Excelente y JC Reyes es todo un caballero. Su atención es lo máximo. Felicidades!!! Hasta la próxima visita.😍 Excelente y JC Reyes es todo un caballero. Su atención es lo máximo. Felicidades!!! Hasta la próxima visita.😍 More

Superb customer service! J.C. Reyes is the one to see. Quick repairs, priced fairly, reliably done. Thanks! Quick repairs, priced fairly, reliably done. Thanks! More

Very Professional, customer service is very good especially the service department, always taking care of the customers 👏 especially the service department, always taking care of the customers 👏 More

First time going to Toyota Hollywood It was an experience. Being that I work on a dealership I know it can get hectic. Took them time to get back to me but once they figure out the problem they wh experience. Being that I work on a dealership I know it can get hectic. Took them time to get back to me but once they figure out the problem they where on it. Gave me a rental did an excellent job. Drew Manning was an excellent service advisor very professional . More

Excelente servicio,atención rápida y muy profesional , volveré y además llevaré a mis amigos y familiares … No tuve tiempo de espera al entregarlo y al recibirlo tampoco ya sabían de quién era el auto !!! volveré y además llevaré a mis amigos y familiares … No tuve tiempo de espera al entregarlo y al recibirlo tampoco ya sabían de quién era el auto !!! Excelente te servicio A’ More

Wait time was long, however, the service was very good. I will recommend Toyota of Hollywood to my friends will recommend Toyota of Hollywood to my friends More

Excellent service only problem is time even when you have an application still end up having to wsit. an application still end up having to wsit. More

I had a 8am appt to get tires and waited over 4 hours in the lobby area. My service guy named Arian M. was friendly and polite but a colleague (Fidel M) was very rude when I asked for assistance as I was f the lobby area. My service guy named Arian M. was friendly and polite but a colleague (Fidel M) was very rude when I asked for assistance as I was feeling unwell from waiting so long. He said it "well it's your lucky day to have to wait 4 hours" and refused to look up my work order. I told him he didn't need to be rude and he sais he wasn't rude. I reported it to his Manager Dan. It was all a terrible experience just to spend my money there. I won't do it again. I have worked in customer service for many years and this was very poor service. It cost me over $800 to be insulted. I don't usually have a problem with service at Toyota of Hollywood, so I would still recommend them, but this time was terrible, because of the wait time and the lack of courtesy from Fidel M. More