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Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,241 Reviews

1,243 Reviews of Toyota of Hollywood - Service Center

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September 07, 2023

Job well done and no surprises and service personal explained what service was needed and when to service car next More

by Earltremblay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Toyota of Hollywood FL responded

Earl, it's great to know our team at Toyota of Hollywood was able to provide you with the detailed service information you needed. Thanks for your positive feedback!

September 07, 2023

Quick and courteous. I was pleased with my service. The advisor explained the services that I needed in detail. More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a positive experience with our team at Toyota of Hollywood. It's important for us that all services are explained in detail so you can make informed decisions. Thanks for the review!

September 06, 2023

My advisor was very nice, help me with my needs and explained everything that my car needs. Thanks Brandon S More

by FERNANDAAITM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Silvestre
Sep 07, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Brandon was able to assist you with your car needs at Toyota of Hollywood! Thanks for sharing this positive feedback!

September 06, 2023

It was good my service could have been a little faster when my service was not a hard service More

by PRETTYBLACK272001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Toyota of Hollywood FL responded

I am disappointed to hear that your vehicle was not serviced in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, John Diaz - Service Manager - 954-893-4662

September 06, 2023

It was horrible and the service was bad. Lost time and money you don’t value people time and money. More

by ANATIS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Toyota of Hollywood FL responded

This isn't the feedback we're used to seeing and it's disappointing to hear that you felt undervalued. If there is anything that I can do to improve your experience, please get in touch. I want to ensure you receive attentive service moving forward. Thank you, John Diaz - Service Manager - 954-893-4662

September 06, 2023

I always receive great service from Dan in the service department he’s very thorough. Thank you Dan! More

by IRMYB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts
Sep 06, 2023 -

Toyota of Hollywood FL responded

We're glad to know you've had a great experience with Dan in our service department here at Toyota of Hollywood. Thanks for your kind words and we look forward to serving you again!

September 06, 2023

I recently relocated from California, and I decided to exchange my car. I found Toyota Hollywood and purchased a used car, not a Toyota a Jeep SUV. The vehicle was acting weir, so I made an appointment. T More

by sgallelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr.Hayden - Wael ElHusseiny - Finance - Mr.Sunny
Sep 07, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that your experience with us at Toyota of Hollywood was a positive one, especially as you navigated the process of exchanging vehicles. We appreciate your patience and understanding during this time! It's great to see our team could assist in resolving any issues promptly - we'll be sure to pass on the kind words. Thanks for recommending us!

September 05, 2023

Communication could be better when picking up your vehicle and follow up calling the customer will be better More

by PALADREJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not listed
Sep 05, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and will work on improving our communication during vehicle pick-up. Thank you for bringing this to our attention, if there is anything else you would like to discuss, please don't hesitate to reach out to me directly. Thank you, John Diaz - Service Manager - 954-893-4662

September 05, 2023

Bad service, everything is bad. I lost my time. Nothing work there. I am not happy. More

by JCAJIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services
September 05, 2023

This dealership is always very professional and listen to customers concerns. The wait is longer than expected but as long as the job is done correctly, it’s a good place More

by QBANCHICA27
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Sep 05, 2023 -

Toyota of Hollywood FL responded

We appreciate your patience and understanding regarding the wait time at Toyota of Hollywood. We're committed to providing top-notch service. Thanks for sharing your experience!

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