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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,536 Reviews

2,536 Reviews of Toyota of Hollywood - Service Center

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July 29, 2024

Customer service communication terrible between mechanics and service agents . Salesperson was way too busy to take my appointment and manager assisted after telling me it would take an hour it ended up 4 ho More

by lndschmidt195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Hollywood FL responded

I apologize for the inconvenience you experienced with our service. We strive to provide timely and clear communication, so it's disappointing to hear about your long wait time without updates. I understand how challenging this must have been, especially with a toddler in tow. Please reach out directly so we can address this issue further and make things right for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 29, 2024

Always courteous prompt and helpful they answer any questions I have and take care of me this is why I come to Toyota of Hollywood for service More

by TGROSSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that our team at Toyota of Hollywood continues to provide you with courteous and prompt service. Thanks for your loyalty!

July 29, 2024

Good experience during and after check in, didn't wait long, and communication was very clear. More

by TTORRES411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Jul 30, 2024 -

Toyota of Hollywood FL responded

Thank you for the great review. We look forward to seeing you again at Toyota of Hollywood!

July 29, 2024

Overcharged in my opinion for very basic maintenance. Disappointed. Filters changing is very inexpensive normally and I feel they took full advantage of me. More

by BDFREYMANN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear you feel this way about our maintenance pricing. We strive for transparency and fairness in all our services. If you'd like to discuss your concerns further, please reach out directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 29, 2024

To expensive! !! $85 for an oli change. I got a call from the service department ofering a free service in exchange of a review when i got there they said it was on More

by Adrianasamanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Hollywood FL responded

Adriana, I'm sorry to hear about your experience. We strive for transparency and it sounds like we fell short here. I'd appreciate the chance to discuss this further with you directly. Please reach out when convenient. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 29, 2024

Para mi. es el mejor.Son muy amables y te escuchan y te explican bien cualquier duda. No los cambio por ningún otro.'Felicidades More

by erenacarballo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Hollywood FL responded

Erena, muchas gracias por sus amables palabras y felicitaciones. Nos alegra saber que tuvo una excelente experiencia con el equipo de Toyota of Hollywood!

July 29, 2024

I got excellent service from Toyota of Hollywood. I love the Lyft to and back from home letting you know your car is ready. More

by Fabiola.Aphonse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Hollywood FL responded

Fabiola, we're delighted to hear you enjoyed the service and convenience of our Lyft rides at Toyota of Hollywood. Thanks for sharing your experience!

July 29, 2024

Good service all around everyone was nice and friendly service time great will be back thanks… More

by lsaladeen94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Toyota of Hollywood FL responded

Your kind review warms our hearts! Thank you from the Toyota of Hollywood Team.

July 28, 2024

There have been lots of changes. Check out is somewhat improved. However, wait time for basis service is too long. More

by Lorrv20@gmail.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Hollywood FL responded

Thank you for your feedback! We're glad to hear that some improvements have been noticed at Toyota of Hollywood. We'll work on addressing the wait times for basic service to enhance your experience further. Until next time! Shawn Jones - Customer Relations Manager - (954) 893-4660

July 27, 2024

We always receive great service here and have the best technician always take care of our vehicles More

by JMHARWELL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Hollywood FL responded

We are grateful to have earned your loyal business. Thanks for taking the time to leave us a review! - The Toyota of Hollywood Team

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