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Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,119 Reviews

1,119 Reviews of Toyota of Hollywood - Service Center

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August 05, 2021

Jaun Reyes went above and beyond he fixed the problem More

by Jamienegron9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaun Reyes
Aug 05, 2021 -

Jamienegron9 responded

Toyota of Hollywood must be proud to employees working for them that go above and beyond like Jaun Reyes once again thank you Toyota of Hollywood

Aug 05, 2021 -

Toyota of Hollywood FL responded

We really appreciate the kind review! Thanks so much for trusting Jaun and the rest of our team to fix your problem. --The Toyota of Hollywood Team

July 23, 2021

Excellent all attention.Gread profesionanismIts ready Excellent all attention. Gread profesionanism Its ready in few time Good place Its clear to watch organitation for all the Steps in the process V More

by José Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Jul 23, 2021 -

Toyota of Hollywood FL responded

Thank you for sharing your glowing feedback, José! We are grateful for your business and we hope to see you again here at Toyota of Hollywood. Drive safely!

July 21, 2021

It is improving in service .It is better to pay more attention to the older model of Toyota .The waiting period for oil change change should be improved More

by Josephbofili
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Josephbofili responded

It is better to improve the wait time for just oil change without appointment

Jul 26, 2021 -

Toyota of Hollywood FL responded

Joseph, thank you for taking the time to leave us this review and feedback. We do strive to consistently improve here, and I will be sure to share this with my team and ensure that we work on our speed going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, John Diaz - Service Manager - 954-893-4662

July 18, 2021

Todo exlenta buena atención muy bien carro buen precio excelente jose good goof good good good excellent muy buen siempre boy a compar en la toyota More

by yankky69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Bobe
Jul 19, 2021 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia! Nos da mucho gusto oír que tuvo una buena experiencia de compra trabajando con Jose. Felicidades por su vehículo nuevo y esperamos volver a verle en Toyota of Hollywood!

July 15, 2021

The worst experience with the service went for oil.chane with a apointment a 11 with isaiah and have to wait 3 hour and was the worst experience No sense in making appoitment because they make you wait li More

by Jose o nolasco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah olajoyegbe
Jul 16, 2021 -

Toyota of Hollywood FL responded

Jose - I am disappointed to see this negative review. We strive to provide our guests with timely and convenient service at all times and I am sorry to see that your visit didn't live up to those standards. I would like the opportunity to step in and keep your business. If you are open to it, please give me a call at your earliest convenience and we can discuss your visit in more detail. Thanks for your feedback, John Diaz - Service Manager - 954-893-4662

July 15, 2021

Just purchased my 2nd Toyota from Toyota of Hollywood, and the experience was great. Thomas was super helpful and friendly. Service department is excellent too!!!sent More

by hlitman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Toyota of Hollywood FL responded

Thanks for the outstanding review and for trusting the Toyota of Hollywood team with all your vehicle buying and servicing needs! It is truly our pleasure to assist. Come back soon!

June 30, 2021

Last week 06/22/21,I was very impressed with the customer service (Andris Prado).she is amazing, she keeps me informed about my car and always keeps me happy.she is a great one I recommend all my families wh More

by Ronelmarcellon/Desmond Marcelon
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris
Jun 30, 2021 -

Toyota of Hollywood FL responded

It was so kind of you to post about your experience with Andris. We are committed to customer satisfaction and I am glad that came through to you. Thanks for choosing Toyota of Hollywood!

June 29, 2021

The Service Department is wonderful full. Appointment setting is horrible More

by mirbbarone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Manning
Jun 30, 2021 -

Toyota of Hollywood FL responded

Thank you for taking the time to leave us this review and feedback. We do strive to be accommodating throughout the service here, and I would be more than willing to speak with you directly about the appointment process and ensure that we improve going forward. Please don't hesitate to give me a call. Thank you, John Diaz - Service Manager - 954-893-4662

April 28, 2021

Very upset! Someone from TOYOTA OF HOLLYWOOD stole my Gucci sunglasses out of my car while I was getting my 40,000 mile service done. I have an appointment on Wednesday, April 21 at 12 o’clock noon and More

by jmmunro1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Toyota of Hollywood FL responded

Hello, we are very sorry this occurred at our dealership. We have spoken to the associates that were in contact with your vehicle and were unable to locate this item. We are very sorry that nothing was recorded on our cameras. We have trained our associates to emphasize securing any valuables prior to receiving their vehicle. Thank you.

April 10, 2021

I spent over an hour, trying to get someone on the phone in service. No one answers and if it goes to voicemail 9/10 their voicemail box is filled. I'll take my money and business else where ! More

by Not Settling
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
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