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Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,310 Reviews

1,310 Reviews of Toyota of Hollywood - Service Center

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September 15, 2023

BIG THANKS TO JUAN REYES AND BRANDON. NICE TO KNOW THEY WERE HERE TO HELP More

by Jags357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Toyota of Hollywood FL responded

We're delighted to hear Juan and Brandon made your Toyota of Hollywood visit fantastic! Thanks for taking the time to share your feedback, we truly appreciate the kind words.

September 15, 2023

Excelente atencion de la representante muy amable lo que hace que uno se sienta como que Toyota Hollywood es su casa. FELICITACIONES!!! More

by FMMOLINAFL
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Toyota of Hollywood FL responded

Gracias por su comentario! Nos alegra saber que se sintió como en casa con nosotros aquí en Toyota of Hollywood. Esperamos verle de nuevo pronto!

September 14, 2023

There was good for doing the job just was a little slow but good maybe because of rain More

by johnbwilson1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Toyota of Hollywood FL responded

John, we are grateful for your review and your honest feedback. Thank you from all of us at Toyota of Hollywood!

September 14, 2023

Excellent work, everything in order and without any inconvenience to report. Toyota always the best. More

by crvl201386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Toyota of Hollywood FL responded

Thanks for the kind feedback about the Toyota of Hollywood team. We are glad to be your go-to service center!

September 13, 2023

Very efficient and thorough. Everything was explained to be before leaving and when picking up the vehicle. More

by tc_ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Metts
Sep 14, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a positive experience at Toyota of Hollywood! Thanks so much for the support.

September 13, 2023

Customer service from porter is seriously lacking,my service advisor Isaiah was great but on my way out to pick up my truck I give those guys a ZERO they lied to me and in my opinion brushed me off I wa More

by CBRUCE1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience. We strive for excellence in all areas of our service, so it's disappointing to learn that we fell short during your visit. I'd like the opportunity to discuss this further and see how we can make things right for you - please feel free to reach out at any time. Thank you, John Diaz - Service Manager - 954-893-4662

September 13, 2023

Fast and professional service. I will recommend people to Toyota of Hollywood with no doubt. More

by CUBANJULIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood! We appreciate your support and recommendation.

September 13, 2023

Everything was ok, just had to wait two hours for the car to be finished. More

by berthasamuels2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Singeltary
Sep 13, 2023 -

Toyota of Hollywood FL responded

Thank you for leaving Toyota of Hollywood a five-star review. Your patience is appreciated, and we hope to assist you again in the future! Take care, and drive safe.

September 13, 2023

Service was very friendly and professional but it took more time then I expected. I hope next time it will take less time. More

by toyota_fl
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and patience during your recent visit to Toyota of Hollywood. We're glad you found our service friendly and professional, but we apologize for the longer wait time. Your experience helps us improve - thank you!

September 12, 2023

To start Isaac must have been having a really bad day his customer service skills was very unprofessional I didn’t deserve the way he handled me after waiting in line from him having a extra long personal co More

by EJAMES143@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Thompson
Sep 13, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your recent experience with us. It's not the level of service we aim for and I apologize if you felt disrespected in any way. We take this feedback seriously, as it helps us improve our customer interactions moving forward. If you're open to discussing this further, please reach out directly so we can address your concerns properly and ensure a better experience next time around. Thank you, John Diaz - Service Manager - 954-893-4662

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