Toyota of Hollywood - Service Center

Waited over 3 hours for a 15 minute installation time for a part. Had an appointment. Had to contact the service advisor several times who misinformed me that the car was in the service area being worked on, a part. Had an appointment. Had to contact the service advisor several times who misinformed me that the car was in the service area being worked on, when clearly the Toyota app showed it unmoved, with the doors locked. Asked to have my keys back to reschedule--was refused. Waiting area was uncomfortable and cold. Customers should be treated with better respect. More

Great service thank you very much. Danny Metts was very helpfully. See you for the next service Danny Metts was very helpfully. See you for the next service More

I have been using Dan Metts for at least 10 years, he has always been very helpful and taken care of me very professionally,. He is a big asset to Toyota and should be an example to others. always been very helpful and taken care of me very professionally,. He is a big asset to Toyota and should be an example to others. More

Outstanding customer service Thank you for the service It’s a good place to go It’s a good place to go More

Service was good , wait was long, Scheduling should be spaced out better, to many cars be serviced in the early morning spaced out better, to many cars be serviced in the early morning More

The service was good and i was waited there! See you there in 5k mi again. See you there in 5k mi again. More

Muy mal servicio, primer ves en tantos años de ser clienta. Me cobraron como 600$ por la renta del carro cuando tenian mi carro highlander 2023 en revision q no es mi problema q tenga un defecto. Y clienta. Me cobraron como 600$ por la renta del carro cuando tenian mi carro highlander 2023 en revision q no es mi problema q tenga un defecto. Y me entregaron el carro por q fui a preguntar nunca llamaron q estaba listo, Despues q lo recogi me llamo el jefe q q ya esta listo tu carro y habia recogido 2 dias anteriormente. No hay communication mal servicio . More

Service rep was not very nice! It was as if he was doing me a favor! It was as if he was doing me a favor! More

Excellent customer service of Danny in the front desk. I would wish receive my car dry next time (it was wet). I would wish receive my car dry next time (it was wet). More

Everything was good but it took time too much for oil change 3 hours .I have appointment at 9:00 am, I left almost at 12:00 change 3 hours .I have appointment at 9:00 am, I left almost at 12:00 More