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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,491 Reviews

2,492 Reviews of Toyota of Hollywood - Service Center

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February 16, 2025

Had to wait for truck after cashier, second time this has happened. Actually saw them driving truck into carwash. this was hours after they called to say vehicle was ready. More

by GGLASSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Metts
Feb 17, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us. We apologize for the inconvenience and appreciate your patience at Toyota of Hollywood. We'll work on improving our process to ensure a smoother pickup next time!

February 16, 2025

The dealership seems honest and straightforward about what needs to be done to ensure my car is safe to drive and running well. More

by timkevcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Singletary
Feb 17, 2025 -

Toyota of Hollywood FL responded

Tim, we're glad to hear you found our team at Toyota of Hollywood honest and straightforward. Your safety is our priority, and we appreciate your trust in us!

February 16, 2025

Atención personalizada a la altura y lo más importante que la revisión de mi vehículo 10 de 10 More

by jrsnrdrgz1258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Toyota of Hollywood FL responded

Estamos felices de haberle ofrecido una experiencia de servicio de 5 estrellas en Toyota of Hollywood! Gracias por la confianza depositada en nuestro equipo.

February 16, 2025

Every time I go there the costumer service is very poor they acted like they are doing me a favor Call center hanged up my calls multiple times I had the worse experience More

by GGAMARRA81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our customer service. We strive for excellence and it's clear we fell short during your visits. Please reach out so we can address these concerns directly and work towards a better experience in the future. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 16, 2025

Service is great but I always know that they’re going to try and sell me something I don’t need. I had 1 flat tire and had a recent alignment and oil change, but they tried to sell me 4 tires and an alignme More

by Jaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Hollywood FL responded

Jaz, thank you for sharing your experience with us. We strive to provide honest and transparent service, so it's concerning to hear about the upselling during your visit. Your feedback is valuable as we work on improving our approach. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 16, 2025

Extremely nice representative. But dealership was unable to order correct part for recall, twice. Still haven't received the necessary service. Dealership did partner with a window More

by BMGROSS92
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience. While it's great to hear about the positive interaction with our team, I'm sorry for any inconvenience caused by the part ordering issue. We aim to resolve recall matters efficiently and I would like to assist in ensuring this is sorted out promptly. Please reach out to me directly so we can address this further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 15, 2025

Service Department really dropped the ball today. I was told my car was ready to be picked up at 1pm. I went to service, paid my bill and waited outside almost 2 hours for my car. When my assitant se More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Hollywood FL responded

Danny, I'm truly sorry to hear about your experience with the service department. Waiting for two hours after being told your car was ready is unacceptable and not reflective of our standards. I appreciate you mentioning Jaroslav's efforts, and I'd like to address this issue further if you're open to it. Please feel free to reach out at your convenience so we can make things right. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 15, 2025

Is the best place to bay cars and do the service to the car my advisor Brandon Silvestre is the best More

by PAULINADELANCE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Silvestre
Feb 17, 2025 -

Toyota of Hollywood FL responded

Thank you, Paulina. Brandon will appreciate your kind words. We look forward to seeing you again at Toyota of Hollywood!

February 14, 2025

The service manager Dan Metts is a great asset to your company he goes above and beyond. I am so glad I found this dealership to take care of my Toyota. I've been to other dealerships that were very poorl More

by RNAILER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts
Feb 14, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Dan Metts and the team at Toyota of Hollywood have exceeded your expectations! It's wonderful knowing you've found a dealership you trust. Thank you for choosing us, and we look forward to serving all your future needs!

February 14, 2025

It has a comfortable place to be while waiting for your vehicle, awesome customer service! Highly recommended, great job Toyota f Hollywood. More

by Mr.Browns.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Olajoyegbe
Feb 17, 2025 -

Toyota of Hollywood FL responded

Mr. Browns, thank you for recommending us! We're delighted to hear that our customer service and waiting area met your expectations at Toyota of Hollywood. We appreciate your support!

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