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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,608 Reviews

2,608 Reviews of Toyota of Hollywood - Service Center

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September 07, 2024

We were overcharged on our agreed upon price with a $9. 06 “miscellaneous charge”. Very unhappy about this. With today’s economy I don’t appreciate surprises. Please explain the miscellaneous charge? I’d li More

by MARIAORTIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonid
Sep 09, 2024 -

Toyota of Hollywood FL responded

Maria, I apologize for the unexpected charge and lack of communication regarding your service. We strive to be transparent with our customers and it seems we missed the mark here. Please reach out so we can discuss this further and restore your confidence moving forward. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 07, 2024

Dan Metts the best service representative ever. He has taken care of our family’s Toyota’s for years. I highly recommend him and this dealership. More

by ROBIN.BENEDICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts
Sep 09, 2024 -

Toyota of Hollywood FL responded

Robin, thank you for your continued trust in Dan and the team at Toyota of Hollywood! We appreciate your recommendation and look forward to serving you again.

September 07, 2024

Not worth the service, over priced,bad quality of work, no response from dealership. Never again. More

by mateorod19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Toyota of Hollywood FL responded

It's hard to see that you weren't satisfied with your experience, Mateo. We strive to provide 5-star service and care to our customers, and I apologize for missing the mark. If you are willing, I would appreciate the opportunity to discuss this feedback further. Please reach out when you have the chance. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 07, 2024

It was well organized and they provided information about services needed every step of the way. More

by MDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Toyota of Hollywood FL responded

Hi Mdo, thanks so much for taking the time to leave Toyota of Hollywood a great review!

September 07, 2024

I usually get great service at toyota of hollywood, Fl, however September 5 was not good. I waited 5 and a half hours without anyone giving me updates on my car. I was also told they had ran out of rentals More

by gary509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Toyota of Hollywood FL responded

I apologize for the long wait and lack of communication during your recent visit. We strive to provide timely updates and efficient service to ensure our customers can get back on the road as quickly as possible, but it's clear we let you down. Your feedback is valuable to us—if there's anything else you'd like to discuss, please reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 07, 2024

Everything you want in a dealership. Sales and service. Very helpful. Trys to satisfy all its customers. More

by IRVINGMABLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Singletary
Sep 09, 2024 -

Toyota of Hollywood FL responded

Thank you for the great feedback! We're glad to hear that our sales and service teams at Toyota of Hollywood were able to meet your needs. We appreciate your support!

September 06, 2024

Told my son that water was in the car but did not call me nor discuss it with me yet my car was there for maintenance service. Unsatisfactory More

by Onuoha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Toyota of Hollywood FL responded

We apologize for the lack of communication during your recent service visit. It's important to us that all concerns are thoroughly discussed with our customers, and we regret missing this step. Please reach out so we can address any remaining issues directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 06, 2024

Daniel was very accommodating and helpful in getting the service and recall done efficiently.Excellent customer service More

by Shirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Toyota of Hollywood FL responded

Shirley, we're delighted to hear that Daniel provided excellent customer service at Toyota of Hollywood. Thanks for sharing your positive experience!

September 05, 2024

They take good care of my vehicle, and have the lowest price in town. I would recommend it to my friends and family. More

by ANGELCENTENO2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Toyota of Hollywood FL responded

Thank you for recommending Toyota of Hollywood! We're glad to hear that you're satisfied with our service and pricing. We appreciate your support!

September 05, 2024

Always it’s taking too much time. It’s not worth it. They charge too much money. If even they don’t wash car properly. More

by sushantsonalkar97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. We strive for efficiency and quality service, so it's disappointing to know we fell short. Please reach out directly so we can address these concerns further. Thank you, Angela Serrano - Internet & BDC Director - 954-893-4232

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