Empire Toyota of Huntington

I want to emphasize that Empire Toyota of Huntington provides truly outstanding and remarkable service. My first experience was last year when I went in for my initial inspection. I was attended to imm provides truly outstanding and remarkable service. My first experience was last year when I went in for my initial inspection. I was attended to immediately, and the service advisor was professional, respectful, courteous, and accommodating. She even let me know that I could stop by anytime for service. Yesterday, I called to schedule my 10,000-mile service. The front desk staff was just as professional, respectful, and polite, offering flexible scheduling and assuring me they would accommodate my needs. Today, I called to reschedule my appointment from 2:00 PM to 11:00 AM, and once again, I received the same exceptional level of service from Jasmine. She had no problem adjusting to my change in schedule. When I arrived, the service advisor Mayreli Ventura was outstanding and took the time to explain everything in detail. The car was ready within an hour. In all my years of visiting dealerships, this one is by far the best I have ever experienced. Keep up the good work Guys. Thank you very much Mohamed Khan More

He agreed $700 for 4 TPMS. Bill came to $900. Years later hes there still. In a hurry I drop my keys for my storage locker and my dads house. Now the locker missing my ratc Bill came to $900. Years later hes there still. In a hurry I drop my keys for my storage locker and my dads house. Now the locker missing my ratchet, flare wrenches, brake tools, stud removers, Toyota specific alternator tool, assorted others all in one bag. Should have stayed away More

prompt courteous service. Showed up early took care of my service needs and was out the door within an hour as promised Showed up early took care of my service needs and was out the door within an hour as promised More

Mayreli was professional. Had an oil change and tire rotation. The service was completed in less than an hour. Had an oil change and tire rotation. The service was completed in less than an hour. More

I had an extremely frustrating and misleading experience with this dealership. Before visiting, I asked very specific questions via email about a particular vehicle. Instead of answering them, my questions with this dealership. Before visiting, I asked very specific questions via email about a particular vehicle. Instead of answering them, my questions were repeatedly avoided, yet they had the gall to ask for a deposit on a car I hadn’t even seen. I was also told that the “best price would be given when I came in.” When I finally took the time to visit in person, it was a complete waste. There was no negotiation whatsoever, and to make matters worse, the price was higher than what was advertised online. What they don’t make clear upfront is that the “internet price” listed on their website and on third-party sites like Cars.com includes fine-print discounts that most buyers won’t qualify for. The advertised price includes: a $1,000 dealer loyalty discount only if you purchased a vehicle from this dealer within the past 12 months, and a $500 discount only if you finance through the dealer. If you don’t meet both of those conditions, expect at least $1,500 to be added back onto the price when you walk in. This was not transparently explained beforehand and feels intentionally misleading. I left feeling that my time was disrespected and that the pricing tactics were dishonest. After reading other reviews, it’s clear this is a pattern and not an isolated incident. If you value transparency and straightforward pricing, I’d strongly recommend looking elsewhere. More

The salesman Mathew was very easy to talk to and wanted to help in any way possible to make me feel at ease about purchasing a vehicle from Empire Toyota. The sales manager was a down to earth, tell it lik to help in any way possible to make me feel at ease about purchasing a vehicle from Empire Toyota. The sales manager was a down to earth, tell it like it is kind of guy, which made the experience feel more like a friendly game or numbers, and not a hair pulling knock out fight for a lower number kind off experience. Exactly 24 hours now, and I couldn’t be happier by choosing Empire Toyota More

Promises to return calls but does not. Gave wrong info on state inspection requirements and refuses to fix problem Gave wrong info on state inspection requirements and refuses to fix problem More

Yeimy was very helpful and knowledgeable. Also, the wait time was great which is appreciated. Also, the wait time was great which is appreciated. More

always a good experience at Toyota of Huntington John in service was great very helpful and service done timely service was great very helpful and service done timely More

Wait time was excellent service dealer very helpful. Would recommend Toyota service center. Thank you. Would recommend Toyota service center. Thank you. More