Toyota of Irving

Recent service to repair AC Blower was better than expected The AC in my 2016 4Runner stopped blowing last Friday 9/6. The light had recently come on telling me it was time for my regular maintenance and I had The AC in my 2016 4Runner stopped blowing last Friday 9/6. The light had recently come on telling me it was time for my regular maintenance and I had made an appt for 9/21. When I got in my car to come home from work and the AC was not blowing I called Toyota of Irving to see if I could come in on Saturday 9/7 to get this problem fixed immediately. The person on the phone told me that was no problem to bring in in Saturday Morning and they could diagnose the problem. When I arrived on Saturday Morning I was greeted by Shawn Williams who took my car in to get the problem diagnosed.. I told him I'd be waiting in the waiting room during the repair. He quickly contacted me to let me know that they had determined the issue was the Blower motor. He also let me know that I should consider replacement of my break pads, which I knew was coming due also. I approved both repairs and asked how long the repair would take. He went to find out and then returned to tell me that the blower motor was not in stock and I'd have to come back later to get that fixed. This was frustrating but I understood, they continued to do the break work and I continued to wait. A little bit later Shawn came over to the waiting area to find me and told me he had located a blower motor at another Toyota shop in Dallas and If I wanted them to he could send someone to get it and have it repaired that day for me! Yes this meant I would have to wait there a bit longer but that was fine with me. I really feel that Shawn Williams did an amazing job and went above and beyond to make sure I was satisfied. I have had my 4Runner for 4 years now and have had all of my service done at Toyota of Irving. And it is because of service like this that will keep me coming back. I love that they have the waiting room for the service department in the showroom floor. Most other dealers I have been to have a separating waiting area for service customers. They do not want them talking to potential new customers. Toyota of Irving does not do this and I am happy to tell potential customers that they have an amazing service department and if they purchase a Toyota from them they will be happy for years to come. Thank you Shawn for doing a great job! Please never loose that customer service attitude! More

Horrible Experience Never ever work with Daniel Luna Never met most arrogant and disrespectful person Instead of listening to customer needs and budget he was so off g Never ever work with Daniel Luna Never met most arrogant and disrespectful person Instead of listening to customer needs and budget he was so off guard to even meet to finalize the deal and raised voice and spoke arrogantly. He spoke very rudely to us, instead he asked one of the car sales representative to come forward and speak to us while he was sitting in his office and ignoring us completely We were fooled by him i had super bad experience that i would not want to have any services or deal with toyota of irving Somebody has to teach Daniel Luna how to behave with customers rathar than being arrogant and raising voice I would not recommend toyota of irving in my group More

Bad experience lirs people José is a person who tells you lies in order to sell you what he wants, not what you want. I lost a lot of money because of the lies of this man, very José is a person who tells you lies in order to sell you what he wants, not what you want. I lost a lot of money because of the lies of this man, very bad experience in Toyota of Irving with jose Benitez and his financing team. Jose es una perzona que te dice mentiras por vender lo que el quiere no es una perzona onesta perdi micho dinero por mentiras de esa perzona mala experiencia en toyta de Irving tx con sode benitez I su Grupo de financiadoeres More

Reasonable They worked with us together towards a comfortable zone both for us buyers and them seller!! Great service!! would definitely recommend to family and They worked with us together towards a comfortable zone both for us buyers and them seller!! Great service!! would definitely recommend to family and friends!! More

Pleasant experience Everybody was very friendly and professional. I did not feel pushed in any way to buy the car. That is what makes a difference. I would recommend th Everybody was very friendly and professional. I did not feel pushed in any way to buy the car. That is what makes a difference. I would recommend this dealer. More

shoddy workmanship Brought my truck in for recommended repairs costing over 3,000. Repairs included the water pump and associated hoses. After returning the truck, I h Brought my truck in for recommended repairs costing over 3,000. Repairs included the water pump and associated hoses. After returning the truck, I had to limp back into the dealership with no coolant after it was found out that one of their "qualified technicians" couldn't tell how to install the main water hose even though the diameters of both ends were significantly different. Then after those supposed repairs, had to take the truck to another dealership to repair the engine plate because the Irving dealership technicans had stripped all of the screws and then just put the plate back on. I was lucky that the unit didn't come off while going down the highway. More

Awesome Thanks for the help you gave us, for the options they gave us and excellent services since you arrive at the place until you leave. very pleased with Thanks for the help you gave us, for the options they gave us and excellent services since you arrive at the place until you leave. very pleased with your deal and help me have my vehicle. Thanks More

Great experience!!!! Great customer service, Efren Robles helped me choose the best financing option possible. Thanks Efren, 100% recommended to my family and friends. Tha Great customer service, Efren Robles helped me choose the best financing option possible. Thanks Efren, 100% recommended to my family and friends. Thanks Toyota Irving More

New 2019 Camry Gave 5 star, because they were very welcoming & very helpful on looking for the car I wanted color & everything, they answered all questions that were Gave 5 star, because they were very welcoming & very helpful on looking for the car I wanted color & everything, they answered all questions that were asked, returned 6hrs in my brand new 2019 Toyota Camry! Loving it! ?? More

Excellent Excellente porque el vendedor fue muy amable y respondió todas mis preguntas, adicional de cubrir todas mis necesidades de compra. A mi hijo le encant Excellente porque el vendedor fue muy amable y respondió todas mis preguntas, adicional de cubrir todas mis necesidades de compra. A mi hijo le encantaron las galletas que ofrecen a los clientes. More