Toyota of Irving

I purchased a new Tacoma Friday night (11/15/2013) from Toyota of Irving. When I was looking at the truck earlier in the day, the salesman (Brian Smith) mentioned a College Grad rebate and asked when I gra Toyota of Irving. When I was looking at the truck earlier in the day, the salesman (Brian Smith) mentioned a College Grad rebate and asked when I graduated. I told him I graduated in 2011 but forgot the exact date. He said that I would qualify for the rebate no problem and to bring a copy of my diploma in when I come back to purchase the vehicle later that evening. When I do come back that night to look over the paper work and finalize the sale, I meet with a new salesman (Tanner Branch) who does the paperwork. During this time, I volunteered on two different occasions to let him get a copy of my diploma and even showed it to him and both times he says "its ok". I go through with financing and get a loan secured and sign all the paperwork and leave with my new Tacoma. Fast forward to Monday, I get a call from the original sales guy asking to email a copy of my diploma in which I oblige immediately. Tuesday afternoon, I get a call from the dealership (Brian Smith) informing me I was 3 months out of the cutoff date for the rebate and I must bring them a check for $750 dollars or the truck back (never mind the fact I have a legal contract signed by both parties and nowhere is this mentioned that if the dealership messes up I would be liable). I went back up there that night (11/19/2013) to get this straightened out with the sales manager and finance manager, having a hard time figuring out how this is my fault and why I am being punished because Toyota of Irving failed to check their paperwork. We agreed that I would return the truck since I am not giving them any more money because they messed up and are at fault here. They asked me to leave the truck there at the dealership that night and told me they would send me my money and trade in vehicle the next day. I refused to do that since I have $10,000 invested in the truck including my trade. I told them I would give the truck back when they give me my money and trade in back. Today, I gave them until 11:00am to call me to arrange the switch until I would call them. 11am rolled around and I never heard from them. So I called them every hour on the hour and left voicemails with my cell number asking them to call me back. I left voicemails with three different people. Never heard from them. I told them the night before I was leaving to go out of town at 7:00pm the following day and would not be back until Sunday so the switch needed to happen before 5:00pm the following day (11/20/13). After several calls, I was finally able to get a hold of the finance manager (Louis McClinton) at roughly 6:20pm. I explained to him I was waiting at the airport getting ready to board my flight that I would not be able to make the switch until next Monday and that is why I made it very clear the night before it needed to happen before 5pm. Mr. McClinton told me would call me back. 10 minutes later I get a phone call from Don Ivey, the sales manager of Toyota of Irving, who was extremely rude and demanding his property back as if I stole it from them. Lets not forget I have $10,000 in the truck with a trade, lets also not forget I explained to them the time line the night before and tried calling at least 10 times through out the day leaving a voicemail with my cell phone number. Don Ivey then went on telling me they have been trying to call me all day long, which is a lie. I have never once received a call from Toyota of Irving on 11/20/13 and phone records will back that claim. He said they must have the wrong number on file as if it was my fault again, which is funny considering he called me immediately to make the trade after I finally got a hold of someone at the dealership. Something has got to be done with the behavior of these people at Toyota of Irving and their very bad business practices. They are representing Toyota in a very poor manner and it is embarrassing. I would highly suggest you avoid them and move on to the next dealership. More

Tommy Nguyen is straight forward and honest. He quickly gave me exactly the information I needed and didn't waste my time playing games. I highly recommend him! gave me exactly the information I needed and didn't waste my time playing games. I highly recommend him! More

Worst dealer ever. Salesman lied about everything that he could get away with and the management does not correct the problems. Sold me a " certified" car with many defects. Won't even give a manual for the could get away with and the management does not correct the problems. Sold me a " certified" car with many defects. Won't even give a manual for the car! More

We purchased a brand new Highlander from Vivian Ly and she was awesome!! Not only was she the most honest and friendly sales person that we had met (and we met over 20 other slaes people) but she really she was awesome!! Not only was she the most honest and friendly sales person that we had met (and we met over 20 other slaes people) but she really knew her stuff. no pressure, very straight forward, no surprises and she went the extra mile. Every one at that dealership was extremely nice and customer oriented. The dealership itself was unique. No other dealer that we visited could come close to their LIFETIME Power train warranty that came free with the purchase of the car. Apparently they are a family owned dealership and they purchased lifetime warranties for their cars (all was in writing!!) I highly recommend these folks - especially Vivian!! More

We got an internet qoute for a 2012 Toyota Tacoma base model automatic for $17,000 in black color from salesman Eddie Jackson (after mutiple phone calls). We went there to get the car for that price. Appa model automatic for $17,000 in black color from salesman Eddie Jackson (after mutiple phone calls). We went there to get the car for that price. Apparently Eddie Jackson was not available, and leo tried to help us along with the manager Noweda. When we got there, they didnt have the truck in black color and offered other options. We said ok, and then they changed their tone and said they can't sell the truck for less than 18,200. DO NOT GO to this dealership. They WILL LIE to get you into the dealership and DO NOT provide any customer service at all whatsoever. ABSOLUTELY, the worst experience that I've dealt with from a toyota dealership. HORRIBLE!! More

I visited the dealership to get a test drive of Prius C as it is one of the vehicles that I am considering. The salesperson initially told us that “I believe we do not have any”. I thought OK, I do not e as it is one of the vehicles that I am considering. The salesperson initially told us that “I believe we do not have any”. I thought OK, I do not expect every dealership will have all the cars. But then the sales person checked with the manager and said “We have a Pirus C, you can look at it but not test drive.” I said thank you and left the dealership. We try a $10 T-shirt before buying, this is a $20K car. Veeeeeerrry unprofessional. If there was no test drive then just say we do not have. If some idiot customer is coming in the dealership in 95 degree weather then he has some motivation to buy the car. Not only the dealership but Toyota has lost my business. Date visited ‘June 16th 2012’ around 2 PM. More

***Dealership lied about Certification & tried to sell car for $5,175 over NADA clean retail value!!!**** Went to buy an '06 Toyota RAV4 (VIN# JTMZD33V865020111) listed as $16,892. Asked about cer sell car for $5,175 over NADA clean retail value!!!**** Went to buy an '06 Toyota RAV4 (VIN# JTMZD33V865020111) listed as $16,892. Asked about certification. Was told it was not certified, but they could certify it for $600. Sat down with them to talk numbers. They added the $600 certification, TT&L and offered to sell it for $19,900. I looked at the Carfax report and it said the car was offered for sale as a preowned certified dealer on 26 March 2011. Pointed this out to the salesman, Leo, & Assit. mgr, Cade. They lied and said it meant the car was "elligible for certification." I pointed out the vehicle was way over retail value and Cade told me that "Used vehicles are like snowflakes so you really can't put a price on one." We left. I called in a complaint to Toyota's Corporate office because I knew word would get back to the dealership. The next day they called me back to try to lower their offer. I told the representative that I was upset because they lied about the certification. He told me that he didn't know they lied about the extra $300-$400 certification fee (they said it was $600). I told him I had already bought a car from their dealership & was really upset about their dishonesty. I also said that I would be sure to post about my experience all over the internet. The representative told me that I should realize that 1 customer's complaints will not impact their business. The next day the Gen Manager, "Rocky" called to "apologize" he admitted they tried to sell me a vehicle already certified and charge a certification fee. He told me that he would call me back later with an offer to make it up to me. He didn't call back for over 7 hours so trying to give him the benefit of the doubt I called him back. He told me that he couldn't offer me a better deal on the car because they got it for over retail value so it would be a loss for him. I told him that I am evaluating him for honesty as well. He promised to call me back before 10am today. I am posting this at 10:01am, so obviously he is not honest as well. I filed a BBB complaint against the business, but I am sure they will consider his "apology" as making a good faith effort to resolve complaint. The BBB site shows 13 complaints against them in the past 3 years, only 1 of the complaints was acknowledged as resolved by the customer. We happily bought our Toyota RAV4 from Grubbs Nissan, but would suggest Freeman Toyota as well. More

I had a great experience at Toyota of Irving. The sales staff was very friendly and helpful with my car deal. I worked mainly with Greg Rosas who went above and beyond the expectations that I had set for staff was very friendly and helpful with my car deal. I worked mainly with Greg Rosas who went above and beyond the expectations that I had set for a car salesman. I will definitely be doing busieness with Toyota of Irving again in the future and will also be reccomending them to my friends and family who are in the market to purchase a new vehicle. More

Most informative online chat session of any Toyota dealership in Dallas that we contacted (I was from out of state). Answered each question directly, no run-around or evasive answers. Given info on 3 dealership in Dallas that we contacted (I was from out of state). Answered each question directly, no run-around or evasive answers. Given info on 3 cars that were what we were looking for with price and discounts via email within a 1/2 hour after chat session. Very courteous in answering multiple questions. Price was exactly what we expected. Referred a close relative to go there who is extremely cautious in dealing with car salesmen and they also bought a car from Greg 2 weeks later. More

I was treated very well at this dealership. My salesman did an excellent job and answered every question I had. I appreciate every effort he made. As for finance, Blanca made the signing as easy as possibl did an excellent job and answered every question I had. I appreciate every effort he made. As for finance, Blanca made the signing as easy as possible and made the deal happen. I will recommend as many friends as possible. The only problem I had was with the sales manager, he was very rude. I believe his name was Vance. He is not a people person at all. More