Toyota of Lancaster

Fernando Leon was great. Very helpful! Great job. I love my new car!! Love it Very helpful! Great job. I love my new car!! Love it More

Andrew Gonzalez was informative and very helpful when we purchased our vehicle. However, when we reached out to him, via text, a week later regarding a scratch and the status of our FOB key, he texted us ba purchased our vehicle. However, when we reached out to him, via text, a week later regarding a scratch and the status of our FOB key, he texted us back the following day. He said that he sent our message to the paint specialist, who will be in the following day. To date, we haven't heard from Andrew, or the paint specialist, or the status of our FOB key. My husband then reached out to Customer Service and was referred to Melissa. He spoke with Melissa on 1/29 regarding the scratch and she said she will call him back. To date, we haven't heard from her either. We are really happy with our new vehicle and our experience in purchasing the vehicle was great. However, we are very disappointed with the treatment we are receiving from the people we have communicated with. We were really hoping to keep the "good feelings" towards Andrew and Toyota of Lancaster after our purchase, but we feel as though once our check was cashed, customer service is no longer a priority. We hope this is not the case and your company will honor your customers with priority so we can, once again, feel good about choosing your company, over other dealerships, for purchasing our vehicle. Thank you. More

Nice people, nice layout, timely and transparent with repair time and costs, just as expensive as Frontier, Northridge and Hamer,but without the lies and subterfuge, particularly at Hamer. repair time and costs, just as expensive as Frontier, Northridge and Hamer,but without the lies and subterfuge, particularly at Hamer. More

I liked him he knows more than other people Going at the dealership sometimes it takes longer to wait dealership sometimes it takes longer to wait More

By far one of the worst experiences. Took the car in for a simple recall and it took days to get back. I was waiting at the dealer for hours without updates. Took the car in for a simple recall and it took days to get back. I was waiting at the dealer for hours without updates. More

Every time I see Chanin she very friendly, helpful and supportive of my car needs. supportive of my car needs. More

I'm delighted to hear you had a great experience with the dealer services department, rating them 5 out of 5! If you have any specific details you'd like to share or need further assistance, feel free to let dealer services department, rating them 5 out of 5! If you have any specific details you'd like to share or need further assistance, feel free to let me know. More

Very professional. Answered questions. Service manager was very professional and answered our questions explaining the process. Answered questions. Service manager was very professional and answered our questions explaining the process. More

Our experience was excellent. We received excellent customer service from everyone. They made our car shopping experience a great one. I will definitely return when I need to buy We received excellent customer service from everyone. They made our car shopping experience a great one. I will definitely return when I need to buy another car. So far, the camry is working out great for our family. Thank you!!! More

We Were unable to get the color car I wanted but still got a car we liked. got a car we liked. More