Andrew Gonzalez
Andrew Gonzalez at Toyota of Lancaster
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Andrew Gonzalez

Sales Representative

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.9
33 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

33 Reviews

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33 Reviews of Andrew Gonzalez

April 25, 2024

Dealership Rating
Employee Rating

One of the abosulte best experience in purchasing a vechicle. Quick, easy and given plenty of options available within budget. More

by CHRISTELLOVIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

March 25, 2024

Dealership Rating
Employee Rating

Toyota Lancaster employees are very accommodating. They treat all customers/Client important. They explain important matters in complete details. More

by pasubillomarkanthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Gonzalez

Mar 25, 2024

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

March 11, 2024

Dealership Rating
Employee Rating

Andrew went above and beyond to satisfy our needs! Don't hesitate and ask for him. He is giving you a good deal. More

by anderson.ralf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maricela Cardenaas

Mar 12, 2024

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

February 01, 2024

Dealership Rating
Employee Rating

Andrew Gonzalez was informative and very helpful when we purchased our vehicle. However, when we reached out to him, via text, a week later regarding a scratch and the status of our FOB key, he texted us ba More

by hulagirl777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jamie Gawellek

Feb 01, 2024

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. I will be sure to have one of our Representatives reach out to you.

Feb 01, 2024

hulagirl777 responded

Thank you for your quick response. Melissa has called my husband and she is working on giving us our options, which is very much appreciated. Andrew has texted us, apologizing for his late response and asked if we have already been assisted by the service department. My husband informed him that he has been in communication with Melissa. However, Andrew has not addressed our request for the status of our FOB mechanical key, which my husband reminded him again. Andrew has been aware of this question since the day we purchased our vehicle and he had told us, several times, that he will look into it. Unfortunately, we still don't have an answer. We're aware that we didn't respond to the review earlier; we were enjoying our vehicle! Then the issue with the scratch came up and brought it to Andrew's attention, adding the FOB mechanical key question we had. We thought this was a minor problem and will be quickly resolved so we can write a glowing review. Unfortunately, it took our review to get action on the scratch, but still don't have an answer regarding our FOB mechanical key. If anyone else can assist us with the FOB mechanical key, we would appreciate any assistance we can get. Thank you.

Feb 02, 2024

Toyota of Lancaster responded

I'll make sure we get back to you in regards to the FOB

Feb 02, 2024

hulagirl777 responded

Thank you so much, we really appreciate it!

December 23, 2023

Dealership Rating
Employee Rating

Omar was extremely helpful and straight to the point. He was very knowledgeable about the vehicles we were looking at, and answered all of our questions to the best of his ability. Would recommend asking More

by Danny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Omar Dirky

Dec 26, 2023

Toyota of Lancaster responded

It's always amazing to hear we have another satisfied Toyota of Lancaster Customer. We appreciate you choosing to do business with us. Omar is one of the best and has been in the business for many years. Thank you for choosing to do business with us and thanks so much for the recommendation of our dealership to your friends and family.

December 16, 2023

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Employee Rating

The service department gave poor customer service and did not try to apologize for the inconvenience nor compensate me . More

by CNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2023

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

October 30, 2023

Dealership Rating
Employee Rating

Every one are friendly and take care about my concerns. The customer service was great More

by ANAYANCI2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Chavez, Edgar Bravo

Oct 30, 2023

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

October 22, 2023

Dealership Rating
Employee Rating

I had the pleasure of working with Andrew to get a new car. I came in not in the best mood after dealing with another uncooperative dealership in Santa Clarita. My attitude quickly changed once I realized More

by Kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raed Alzrigat

Oct 25, 2023

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Andrew Gonzalez receives the recognition he deserves. Thank you again and have a great day!

September 09, 2023

Dealership Rating
Employee Rating

Andrew at Lancaster Toyota was of great help today. Made the process of our new purchase fast, and provided us with the best deals he can get. Thanks Andrew! More

by Ivan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 11, 2023

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

August 25, 2023

Dealership Rating
Employee Rating

Friendly and helpful staff. Worked with us to make sure we were able to pick up a car that fit our needs. More

by Joathanclark3323
Service Price Transparency
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Raed Alzrigat

Aug 28, 2023

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

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