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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,988 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,988 reviews

December 16, 2023

The service department gave poor customer service and did not try to apologize for the inconvenience nor compensate me . More

by CNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 15, 2023

Good custermer service. Quick and easy service. No issues would recommend to family and friends. More

by OMAR_ELIZALDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

December 15, 2023

It was very fast and they were take me in early and finished my car early! More

by WALSHLAUREN63
Recommend Dealer
Yes
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Dec 15, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 15, 2023

Waiting for quite some time for a tech. I waited 15 minutes in line for a service appointment. Seems to be understaffed for a weekday. More

by FLYINGTIGERMULTIMEDIA
Recommend Dealer
Yes
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Dec 15, 2023 -

Toyota of Lancaster responded

We are thankful for your review. Thank you for sharing your rating with us and the community. We value your opinion and constantly looking for ways to improve our service.

December 15, 2023

I was introduced to a program that financially helps me with my maintenance The guy who assisted was really nice. More

by rachelle.smith4
Recommend Dealer
Yes
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Dec 15, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

December 15, 2023

They don't explain Anything after you pick your car. I have go to and find my car at the parking lot. And is a big parking lot. In LA they explain everything they did to the car and if the car need anyt More

by DRAGONFLY_211981
Recommend Dealer
No
Employees Worked With
I don't remember but service in Lancaster suck!!
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Dec 15, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 15, 2023

Everyone was professional and it was quick. Im very tired and don't have any more time. More

by agathos1961
Recommend Dealer
Yes
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Dec 15, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 14, 2023

It is a nice place to service my vehicle. New cars should get washed complimentary with services. More

by JASONLAKEHUGHES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 14, 2023

Good people Service can be slow, car delivered AFTER promise time There are good people running through service department But my car was delivered AFTER the promise time for the service I brought my ca More

by icv.7128
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
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Dec 14, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 14, 2023

Quick and gave updates and recommendations Very efficient and firth coming with information regarding my vehicle More

by VELBUZZ
Recommend Dealer
Yes
Report | Print
Dec 14, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

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