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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,039 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,039 reviews

December 25, 2023

Polite, friendly and communicative. I was in and out and the staff was very helpful More

by errijlulu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Dec 26, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 25, 2023

Good customer service, it was done in a timely manner, and dd no take to long More

by alkek22
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a review. I'm glad to hear you had good customer service and in a timely matter. We hope you see you soon.

December 24, 2023

Great hospitality, was very helpful over the phone and in person glad I had the opportunity to make a deal. More

by luisvaliente11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Dirky
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Dec 26, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review of our dealership. I'm glad to hear the process was accommodating to you and the process made easy by our sales staff. We appreciate you choosing to do business with us.

December 24, 2023

Omar was so helpful and super thorough when we purchased our vehicle. Definitely will be hitting him up for our next purchase. More

by jackiemartinez345
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Dirky
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Dec 26, 2023 -

Toyota of Lancaster responded

We appreciate your 5-star review. Thank you for doing business with our dealership and it speaks volume on the customer service provided by Omar Dirky if you will recommend him in the future. Congratulations on your new car

December 24, 2023

Omar took over for another person who was leaving for the holidays and really stepped up to the plate. He was very helpful, very kind, and very thorough. Would recommend him highly! More

by Martie M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hernan Garay, Omar Dirky
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Dec 26, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Omar Dirky receives the recognition he deserves. Thank you again and have a great day!

December 23, 2023

Omar was extremely helpful and straight to the point. He was very knowledgeable about the vehicles we were looking at, and answered all of our questions to the best of his ability. Would recommend asking More

by Danny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Dirky
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Dec 26, 2023 -

Toyota of Lancaster responded

It's always amazing to hear we have another satisfied Toyota of Lancaster Customer. We appreciate you choosing to do business with us. Omar is one of the best and has been in the business for many years. Thank you for choosing to do business with us and thanks so much for the recommendation of our dealership to your friends and family.

December 23, 2023

This was one of the best buying experiences I have had ever. Both Joseph and Felipe were very cooperative and helpful. I never felt pressured. Or obligated in any way I would definitely recommend Lancaste More

by Thefisher58
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felipe Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. Thank you for your recommendation of our store and sharing your feedback with the community. The process is always made easy by our outstanding sales staff. Thank you once again for choosing to do business with us.

December 22, 2023

Missed estimate by 50% Needs closer estimates and lower price for oil change Otherwise good More

by maxsonra
Recommend Dealer
No
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Dec 22, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention, it's clearly an area we need some improvement.

December 22, 2023

Very knowledgeable staff who explain things thoroughly and ask if you have any questions or concerns. Expedient service. More

by LINDAENTROPY
Recommend Dealer
Yes
Employees Worked With
Don't remember.
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Dec 22, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 22, 2023

Excellent staff who help us find the truck of my husbands dream. Jamie Gawellek was excellent also. Very professional and made this purchase very stress free. Thank you. Also Patricia kept contact with us w More

by ramosdt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Castellanos
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Dec 22, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Jamie Gawellek and Patricia receive the recognition they deserve. Thank you again and have a great day!

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