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Toyota of Lancaster

Lancaster, CA

4.5
6,038 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,038 reviews

July 13, 2023

Wait too long with an appointment. (2 hours for regular service). Needed software update that a dealership in Las Vegas performed (as even my new battery died). More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. Unfortunately, at this time even with an appointment, it is a 2-hour wait for normal maintenance on the vehicle. We value our customers' opinions and would like to thank you for bringing this to our attention. We are always looking for ways to improve our customer service.

July 12, 2023

Fue muy amable y muy atento en mi vicita al concesionario también estuvo listo mi carro a tiempo👍👍 More

by jaolmedo06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

July 12, 2023

Annie always does a great job! She is pleasant, informative and helpful. The service always seems good as well. More

by wishfulwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with her.

July 12, 2023

Very helpful staff and managment, very pleased with the overall service i had with my purchase of my car More

by SUPERPOPS1956
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 12, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve our loyal customers. Have a wonderful day!

July 12, 2023

Very friendly very polite workers very clean place very helpful very reasonable very much liked More

by rmoreno19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gladys Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elaina Ascencio
Jul 12, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

July 12, 2023

Great service person. I didn't have to wait to long.Everyone was pleasant.Great coupon for the service. More

by ARETHAB2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Jul 12, 2023 -

Toyota of Lancaster responded

t's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

July 12, 2023

The service was excellent, I was treated politely. It took less than the predicted time and the staff was very Competent. More

by NILESH5451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

July 12, 2023

I did have a problem once I got to my destination . The front tie rod nuts on both sides were very loose and requires me to go to a mechanic . Other than that the service done there was good. More

by SHOPPER1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria is my representative. She has always done excellent with me getting my car serviced.
Jul 12, 2023 -

Toyota of Lancaster responded

I'm so sorry to hear there were issues once you arrived at your destination. I'm sure this was an isolated incident. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. Please let me know if you would like to set up an appointment to have your vehicle looked at by one of our shop foremen

July 10, 2023

los asesores de servicios Dan una mala atencion al clientel no buelvo ahi y son discriminadores con las personas que ablan español More

by edwinrodriguez2322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Alatorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional para todos nuestros clientes. Lamento escuchar que su experiencia con nosotros no cumplió con sus expectativas. Valoramos su negocio y nos gustaría tener la oportunidad de resolver este problema. Por favor, no dude en llamarme directamente en (661) 952-2103

July 10, 2023

Very friendly and. Always willing to make thee appointment you need. Work for you. And answer all. Questions More

by SUSIE76.SO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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