Toyota of Lancaster

Emergency repair I wish to express my gratitude for the first-class service we received approximately 10 days ago while we were on vacation in California. We were in I wish to express my gratitude for the first-class service we received approximately 10 days ago while we were on vacation in California. We were in route to death valley when all of our service lights came on and our air-conditioning switched off. We decided to make a beeline to your dealership in Lancaster. Upon arrival in the early afternoon we were received warmly and the technicians were able to rather quickly examine the car to determine the problem. We didn’t know what to expect but we were hoping that we wouldn’t have to extend an extra day to get our car fixed. They determined it was the water pump that needed to be replaced. They didn’t know if they could get to it, but somehow they cleared their schedule, had the part (miraculously – because it is a 2009 model), and made the repairs before closing on the same day. We were treated so professionally and respectfully during our stay. Your assistant service manager Joey Gonzales kept us constantly aware of the progress of the car, we had a nice lunch at your facility, and Joey gave us notice when we were within 15 minutes of having the car repairs finished. My wife and I both drove away feeling like we had received exceptional treatment and service. I commend your dealership, mechanics, and Joey for their assistance to us on a very stressful day. I hope that we didn’t mess up any pre-set appointments but we were both appreciative that your dealership could handle an emergency situation so professionally and efficiently. More

Service is always great I trust the service and sales dept, don’t change anything about Toyota of Lancaster. I would t take any of my vehicles anywhere else I trust the service and sales dept, don’t change anything about Toyota of Lancaster. I would t take any of my vehicles anywhere else More

Above and Beyond! When we came in concerned, our service was very thorough and gave me such peace. Our vehicles safety for our growing family is so important. Safety, When we came in concerned, our service was very thorough and gave me such peace. Our vehicles safety for our growing family is so important. Safety, understanding and kindness is exactly what we recieved. We drive with confidence, knowing our vehicle is properly serviced. More

COMMUNICATION No communication between service tech and service manager. Had corrosion problem, but was not told till car finished, them minimized. I looked at ba No communication between service tech and service manager. Had corrosion problem, but was not told till car finished, them minimized. I looked at battery later, and was VERY corroded. I have been going to Sierra for years and don't plan on changing but depend on service tech to tend to problems More

Outstanding Experience My Lancaster Toyota Service Experience was great. Joseph (Joey) Gonzales my service rep. is the best!! He is curtious, helpful and very knowledgeable My Lancaster Toyota Service Experience was great. Joseph (Joey) Gonzales my service rep. is the best!! He is curtious, helpful and very knowledgeable. It is a pleasure bringing my Tundra to Lancaster Toyota. More

Awesome! Toyota of Lancaster has the best service department ever friendly and knowledgeable truly an A1 team! Joey Gonzalez truly goes above and beyond for hi Toyota of Lancaster has the best service department ever friendly and knowledgeable truly an A1 team! Joey Gonzalez truly goes above and beyond for his customers. More

My service My advisor Sean is so wonderful, he always take good care of my Corolla. And it is always a pleasant trip. Thank you very much. My advisor Sean is so wonderful, he always take good care of my Corolla. And it is always a pleasant trip. Thank you very much. More

Friendly and efficient I made an appointment and was able to drop off on time. Service was done in only a few hours. UB let me know there was a recall and he ordered the par I made an appointment and was able to drop off on time. Service was done in only a few hours. UB let me know there was a recall and he ordered the part immediately. I was even able to get that done a few days later in a few hours. Great service from UB More

Review Excellent customer service., Knowledgeable on issues and recommendations to insure what is needed for vehicle. Calked with follow up on what the stat Excellent customer service., Knowledgeable on issues and recommendations to insure what is needed for vehicle. Calked with follow up on what the status of my vehicle and ready to pickup. More

Awesome Got the best service and my service guy is very helpful it was quick and honest Eric did an excellent job very thankful of having Eric as my service g Got the best service and my service guy is very helpful it was quick and honest Eric did an excellent job very thankful of having Eric as my service guy More