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Toyota of Lancaster

Lancaster, CA

4.5
6,325 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,325 reviews

December 13, 2019

Happy Thanks for help me, I was los my car in a car accident and is not closet the case, I was try to buy a car in different dealer and all the try’s make m More

by DIAZ.ANGELA11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2019

Excellent Customer Service! Very professional and friendly. As always, I received great customer service from Chanin Yescas! Service was performed quickly. Waiting room is comfortable and conducive to working. More

by Vince Parillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2019

I had to travel all the way up to Lancaster from Los Angeles to find the car I was seeking (a used hybrid Lexus RX450h). I connected with salesman Ricardo Vazquez. He gave me enough conclusive informati More

by haydenclement57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie House, Stephanie Santiago
December 12, 2019

Totally AWESOME! Lancaster Toyota was GREAT! They were friendly and worked very hard to get me the best deal. I would definitely recommend them to anyone looking for More

by BHUNKELER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Baltier, Edwin Perez
December 12, 2019

Excellent service Very nice and listened to what I wanted and needed. Worked with me to understand which option would be better for me and did it in record time More

by DL.RICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Ochoa
December 12, 2019

ANDRES WAS A VERY POLITE AND RESPECTFUL SALES MAN THK U ANDRES YOU WERE SUCH A GREAT SALES GUY. U HUSTLED AND FOUND THE CAR I LOVE. YOUR A VERY RESPECTFUL AND VERY POLITE MAN. ONCE AGAIN THK U ANDRES. More

by SYCORDOVA42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Rosales
December 10, 2019

Alex Guzy is the best!!! Alex was there start to finish!! He made sure, i mean really made sure that things were seen through and so honest. Kept me up to date on the work tha More

by yosemiteluna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Guzy
December 09, 2019

Awesome Customer Service I would not take my Toyota anywhere else for service. They have the best customer service. Making and appointment is super easy and the free shuttle More

by MYCHULYNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2019

Not good I didn’t like this second time going to buy a car the manager (sonny)he was Rude!!!!Very pushy and he just wanted to make his sale not helpful at all. More

by ANNIELOCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Asaad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Toyota of Lancaster responded

Hi ANNIELOCS, We apologize for the frustration heard in your review. After examining your purchase, and the texts immediately after with the salesperson, it appears there was "some gas, but not enough." Unfortunately, it is not our policy for used vehicles to get a fill-up, but we do recognize there was some miscommunication regarding the gas and would like to enhance your experience. Please contact our customer service manager, Teresa Caso, at 661-948-0731 M-F, and she can assist you further. Thank you very much for your feedback. Toyota of Lancaster

December 09, 2019

Frustrated, lower attendance! Pague $850 por un servicio que incluia entre otras cosas el cambio de frenos delanteros de mi Tundra 2015, me la entregaron y la camioneta hacia mucho More

by ISAAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chanin Yescas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Caso
Dec 20, 2019 -

Toyota of Lancaster responded

Hi Isaac, Thank you for your private response. After reviewing your file, we noted that you drove the vehicle with our technician to verify normal operation. If this has changed or you feel that this concern is still outstanding, we invite you to bring the car back in and test drive it with our shop foremen. We have notified U.B., your service advisor, that you will be bringing the vehicle back in for this purpose. We look forward to seeing you and working on this concern to its conclusion. Toyota of Lancaster

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