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Toyota of Lancaster

Lancaster, CA

4.5
5,984 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,984 reviews

July 03, 2019

“A day at the dealers” 😳 Been coming here for years. Very accommodating. I never have an appointment and yet I’m still taken care of no delay. Always an enjoyable experience. More

by FMLYROLLICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mellisa (don’t know her last name) she checks you in. Very friendly person. ??????????, Jose Martinez, Joey Gonzales
July 02, 2019

Great Job Joey Joey is always helpful and goes above and beyond to make sure I get the best service. I always bring my vehicle for service there and Joey made a grea More

by KRCCA2X2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
July 02, 2019

Worst service I have had since buying my car from this deale They let me stand outside for 20 min and no one seem to care that I was waiting for someone to process me. I went inside asking the first person at th More

by STYMIE1357
Recommend Dealer
No
Employees Worked With
Stephanie Santiago
Jul 08, 2019 -

Toyota of Lancaster responded

Mr. STYMIE1357, As Customer Relations Manager, it was disappointing to read the review of your recent service experience. The service director, Tom, and I have met and discussed your valuable feedback. We will be addressing your concerns as team improvement but with additional training for some individuals. We apologize for not giving you exceptional service during your appointment. We know you have many options, and we thank you for choosing us as your service provider. We look forward to a better performance in the future. Regards, Teresa Caso 661-948-0731 tcaso@tol-av.com

July 02, 2019

"Quality and courtesy in the same place" I had received an excellent and opportune service. The waiting time and the maintenance are extremely according with the quality received. I am glad w More

by CLAUCOLVILLE1607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Martinez
July 02, 2019

Great Experience!! Everyone was very respectful, kind and helpful. I didn't feel pressured at all to purchase a vehicle, David White who was my salesperson, was has grea More

by Rlopez0101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie House, David White
July 02, 2019

Chanin's the Best! I never go to anyone but Chanin Yescas. If I could give her 6 stars I would. She never sells me anything I don't need or says we can wait until I do More

by UNPER1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2019

Fast and furious! I had problems with my old car and I came in, test drove the car, applied for credit and was out of there very fast with my new car. More

by RIGOBERTOSANCHEZVENTURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Rivas, Joey Gonzales
July 01, 2019

Great Service I always get great service when I bring my car in for maintenance. Staff is always friendly, and I always get my car back in a timely manner. More

by CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2019

First visit, bad experience Had a couple recalls done on my Tacoma, received my vehicle with paint chip/ paint scratches around the area was performed. Dirty grease on door handl More

by brandonvley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Guzy
Jul 08, 2019 -

Toyota of Lancaster responded

Hi brandonvley, We apologize for the greasy door handle and have discussed it with your technician. I know that since your appointment we have addressed the paint chip on your vehicle and you have been in contact with our Service Director. Thank you for your valuable feedback about your service appointment. Toyota of Lancaster

June 29, 2019

Troy Dewater is so awesome, he made me feel comfortable buying my new Camry that I will recommend him to all my friends and family More

by tresspasin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Dewater
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