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Toyota of Lancaster

Lancaster, CA

4.5
6,332 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,332 reviews

November 02, 2019

Great Experience Great experience. Justin and the others were very polite and very helpful. We really enjoyed having Justin Neuberger as our salesman. We Love our Hi More

by YAHTI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Neuburger
November 01, 2019

Great job Had a great experience will definetly come back thank you fur your time and expertise. I was treated well and enjoyed the luxury of having my car serv More

by nataliestowe27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2019

Super helpful and fast My experience at Toyota was great. Everyone was super friendly and checked my car out very quickly. I always go to the Lancaster Toyota because my exp More

by stephanielanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Martinez, Joey Gonzales
November 01, 2019

Toyota Care 5K appointment - great service even when busy!!! I recently had a 5K Toyota Care service for my new Tundra. The appointment was scheduled for a Saturday at 1030 hrs. I had just recently been expe More

by ECBERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
November 01, 2019

Awesome employees with great attitudes!! Super patient. Provided details of my service and recommendations. Never felt pressure to purchase services on my car. Will only have my RAV4 serviced More

by CHRISTINA.PALLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago
November 01, 2019

Great Service I have been servicing my vehicles at Sierra Toyota for years. I always know what to expect due to the knowledgeable service personnel. They keep me More

by defox4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
November 01, 2019

friendly and knowledgable . It took some negotiations on the phone back and forth till we agreed on the price. Justin is very good to work with More

by WALK_CLOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Neuburger, Rabia Naib
October 31, 2019

Failed to follow through on my Landcruiser spare tire Specifically asked to have spare tire checked and your team failed to follow through. Your team didn't have our air filter in shop for our Landcruis More

by jkearin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department, Chanin Yescas
Nov 05, 2019 -

Toyota of Lancaster responded

Hi jkearin, We apologize for the inexperience you wrote about in your review. We have been adding additional staff to our service drive to handle the increase in volume, but it does take time to get everyone up to speed. We know you've had a couple of frustrating experiences, and we hope to provide you with better customer service during your next visit. Please contact Teresa Caso, our customer relations manager, at 661-948-0731 M-F, before your next appointment. Thank you for your critical feedback. We are always working to improve our customer experience. Toyota of Lancaster

October 31, 2019

Service I had great service. The guys at Toyota of Lancaster are a great team and did a good job on getting me what I needed. More

by E.HUERTA03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales, Alex Guzy
October 30, 2019

Awesome customer service was Very pleased with the customer service I received in the service department working with Joey. He was very friendly and kept me updated on the sta More

by Yoshy772003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
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