Toyota of Lancaster

Good Selection of Vehicles-Process took too long-4+Hrs If there was a "Maybe" button up there I would select that. Good selection of vehicles but the process of buying my car still took way too long. I was If there was a "Maybe" button up there I would select that. Good selection of vehicles but the process of buying my car still took way too long. I wasn't financing my new car. I was paying cash. Have a super duper credit score (over 800). Trading in an excellent vehicle but it still took over "4" hours to buy my car. It should never ever take this long. I was left "cooling" my heels on many occasions. This should never ever happen. I had to find my sales rep on several occasions. I am very loyal to the Toyota Brand. This is my 5th one. 1st one was purchased in 1978. The whole process of buying a car needs to change. Everyone was very polite but still. I knew the vehicle I wanted. Just had to decide between 2 models. Had to ask to see the specs to compare several times before I rec'd the info. So if someone can explain to me why it took so long...that would be super. My time is worth something. I expect this probably wont get posted but whatever. More

Regular maintance Love that this dealership is close to home and ever better that it’s close to my job. All employees at this dealership is awesome!!! Love that this dealership is close to home and ever better that it’s close to my job. All employees at this dealership is awesome!!! More

Very Good Jason was really good answering all type of questions. He was there after we purchase the car to help us again in case we need it more information or Jason was really good answering all type of questions. He was there after we purchase the car to help us again in case we need it more information or any help. More

finally great customer service My service advisor very professional & attentive Might give the sales department an opportunity to earn my business again Very unpleasant experien My service advisor very professional & attentive Might give the sales department an opportunity to earn my business again Very unpleasant experiences before Trying to buy a car More

Superfast Service Made an appointment and took my Highlander in for a 15,000 checkout and was amazed on how fast they completed the inspection. It was done in less than Made an appointment and took my Highlander in for a 15,000 checkout and was amazed on how fast they completed the inspection. It was done in less than one hour. My previous visit was also done in a very short time. Kudos!! More

Truly Exceptional I came in without an appointment and they still got me in and out in an acceptable time. They also did a complimentary inspection that resulted in a l I came in without an appointment and they still got me in and out in an acceptable time. They also did a complimentary inspection that resulted in a leaking axle seal. What I really liked is they walked me out to show me the seal while it was still on the rack. Thanks for the great service! More

Awesome experience! Ron our sale associate was awesome! He was very helpful, courteous, and answered any questions we had. This is our fourth car we purchased at this dea Ron our sale associate was awesome! He was very helpful, courteous, and answered any questions we had. This is our fourth car we purchased at this dealership. We would definitely buy here again! We love our car! Thank you! More

Amazing Great team very helpful ! My experience was great , first time buyer and they worked with me and helped me get a good deal on my car 🙌 Great team very helpful ! My experience was great , first time buyer and they worked with me and helped me get a good deal on my car 🙌 More

Oil change I really appreciate the guy who helped me and caught my battery needed to be changed and informed me. They changed it still under my warranty. Thank y I really appreciate the guy who helped me and caught my battery needed to be changed and informed me. They changed it still under my warranty. Thank you. More

Mauricio made sure everything was properly fixed! A belt was screeching very loudly every time I started my car. The first visit was to change the belt but the next morning it still screeched. I calle A belt was screeching very loudly every time I started my car. The first visit was to change the belt but the next morning it still screeched. I called Mauricio and he allowed me to bring it in whenever it was convenient and then made sure the belt was tightened properly in an expedient manner. I am very happy with the service I received! Thank you Toyota of Lancaster! More