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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,946 Reviews

3,946 Reviews of Toyota of Lancaster - Service Center

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December 19, 2023

Nice a kindly service Nice and kindly service, waiting not to long, good customer service More

by mcforever70
Recommend Dealer
Yes
Employees Worked With
Don't
Dec 19, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 19, 2023

They are friendly and efficient. I was satisfied with the service I received at the dealership. More

by Durangomanramos
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Dec 19, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

December 19, 2023

Took to long, tried to sell me stuff Tires, batteries filters, and other stuff like that More

by paul.pullam2
Recommend Dealer
No
Dec 19, 2023 -

Toyota of Lancaster responded

We are sorry to hear that you were not satisfied with the service performed. We strive to provide the best experience to our customers, and we apologize for any inconvenience that you may have experienced

December 19, 2023

Greg Grimes was very helpful and kept me updated on the progress and recommendations. Koodos for him, keep him there. More

by ddarby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Grimes. 5 stars
Dec 19, 2023 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

December 19, 2023

Everything that was needed to be done was explained to me pretty well. Nancy was very friendly and accommodating. She called me as soon as she knew what the diagnosis was and what repairs were needed. I felt More

by robin.arkas
Recommend Dealer
Yes
Employees Worked With
Nancy
Jul 15, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 19, 2023

Erick went on lunch and nobody told me my car was ready. I waited two hours and 40 minutes until i got tired of waiting. When i went to the office to ask about my car i saw it parked and ready. I dont know More

by s818smokey
Recommend Dealer
No
Employees Worked With
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Dec 19, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 19, 2023

Excellent customer service very polite great smile and a great attitude. Service time was great as well they said 1 hour and 30 and it was done in that time. Thank you More

by CARLOSXX1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if this is her great service
Dec 19, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 18, 2023

By being an elderly woman when finished with my car they park it so But thanks Annie she went and bought my closer's for and I was so thankful Just be more aware of seniors citizens thank you More

by jlgdenson
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your review. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 18, 2023

They didn't inspect the Vehicle before sale pre-owned vehicle driver and 2 weeks I discovered missing parts, bad speakers they didn't charge the oil before sale and many more issues More

by alex1more
Recommend Dealer
No
Employees Worked With
No
Dec 18, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business. Please feel free to call me directly at (661) 952-2103.

December 18, 2023

As always, professional, personable, knowledgeable, and caring. Willing to make a deal. ... stand by the product, aim for customer satisfaction, and are honorable. More

by HUGHESRG
Recommend Dealer
Yes
Employees Worked With
Andrew Gonzales
Dec 18, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

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