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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,967 Reviews
Call Service Center (661) 948-0731

3,967 Reviews of Toyota of Lancaster - Service Center

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December 26, 2023

The dealership is good The mechanic to do work on my car this time is poor 1 More

by MANUELC3069
Recommend Dealer
No
Employees Worked With
Don't remember the name
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Dec 26, 2023 -

Toyota of Lancaster responded

I'm sorry to hear you had an issue when servicing you vehicle. We would like the opportunity to resolve this issue. Please reach out to me at (661) 952-2103

December 26, 2023

Great service and quality products with a company that stands behind their products. Thank you More

by JAPELINO1
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Preston
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Dec 26, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

December 26, 2023

Very good service. The staff were very courteous. Eric is always very nice and prompt. More

by ANJLETHA
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Dec 26, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 25, 2023

Polite, friendly and communicative. I was in and out and the staff was very helpful More

by errijlulu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Dec 26, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 25, 2023

Good customer service, it was done in a timely manner, and dd no take to long More

by alkek22
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a review. I'm glad to hear you had good customer service and in a timely matter. We hope you see you soon.

December 22, 2023

Very knowledgeable staff who explain things thoroughly and ask if you have any questions or concerns. Expedient service. More

by LINDAENTROPY
Recommend Dealer
Yes
Employees Worked With
Don't remember.
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Dec 22, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 22, 2023

Everyone was wonderful, and the actual service was quite fast. The whole experience was great. I will be back. More

by ibtracy87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

December 22, 2023

Missed estimate by 50% Needs closer estimates and lower price for oil change Otherwise good More

by maxsonra
Recommend Dealer
No
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Report | Print
Dec 22, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention, it's clearly an area we need some improvement.

December 22, 2023

When I pull in it took the girl out there like 15 min to help me even when she saw me pull in but the service advisor was very good and the wait wasn’t that long. More

by elizamagana42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 21, 2023

Easy and helpful Made my experience a lot easier and was very helpful Thank you More

by riosanthony755
Recommend Dealer
Yes
Report | Print
Dec 21, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

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