Back

Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,957 Reviews

3,957 Reviews of Toyota of Lancaster - Service Center

Sort by
August 01, 2023

I come to this dealership for my service all the time and they always do a fantastic job. More

by genarozacarias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 01, 2023

Fast check in. Called me when my car was ready and texted me too. Found my car in the lot faster than in the past More

by SARKS17
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 01, 2023

Dan un muy buen servicio al cliente me parece muy bueno y son muy amables More

by Riosnoellusvin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

August 01, 2023

I’m not done yet with my car. I’m waiting if the parts are in already. No calls and follow up. More

by helengraceusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Bravo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Toyota of Lancaster responded

I'm sorry to hear we have not followed through to complete your transaction with our dealership. I can definitely look into this for you to make sure it is handled correctly. I do apologize for any inconvenience this may have caused you. I just need a little more information for you. Please reach out to me at (661) 952-2103.

August 01, 2023

Great working at this site. Clear, honest, straightforward, and to the point. The representative who I worked with makes the process so much easier More

by JohnT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

July 31, 2023

The service representative was very professional, helpful and was considerate of my time. The service was done very quickly. More

by Alesia23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda
Jul 31, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

July 30, 2023

My salesman is a good seller very patient and knowledgeable. It was a long process but he kept us in the loop. More

by Maria Estrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Guzman
Jul 31, 2023 -

Toyota of Lancaster responded

Thank you for the 5-star review. I'm glad to hear you had a great experience. Henry Guzman is one of the best salespersons we have. Congratulations on your new car purchase

July 29, 2023

Tawnya was amazing! Super welcoming & explained how the process would go for an oil change & tire rotation. She also walked me over to the waiting area, then called me w More

by anitagarcia2358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawyna, Follendore
Jul 31, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Tawyna receives the recognition she deserves. Thank you again and have a great day!

July 29, 2023

I really liked the service and you guys did a amazing job with my car More

by Marisol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

July 29, 2023

This dealership is very dishonest they’re crooked. My experience with my car wasn’t complete, unsatisfactory, and not fixed. I would like to know who could I go to does a higher authority in this matt More

by elizabetsimons240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The manager that was in charged on July 28. It was a female I can’t recall her name. She gave me a very hard time with no resolve on my end.
Jul 31, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

...
153
...