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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,958 Reviews

3,958 Reviews of Toyota of Lancaster - Service Center

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June 25, 2023

Grossly Overpriced. Got my vehicle fixed for one third the price in another repair shop. More

by Thewardas97
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Gus Alatorre
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Toyota of Lancaster responded

We value our customers' opinions and would like to thank you for bringing this to our attention. We will be sure to look into your this for our customers. Also keep in mind our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Please do check our Service Specials online to help with the cost of repairs.

June 25, 2023

I had a great experience at Lancaster Toyota service department. The service manager appeared to be experience and professional. The service was completed faster than expected, and all of my questions w More

by PROWANNA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 24, 2023

Always pleasure to get my vehicle maintenance done. Easy to get on the schedule here. Thanks! More

by FLYER2K0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

June 24, 2023

I’ve been going to this dealership to get my Lexus RX330 serviced. Have always received excellent customer service. Highly recommend Toyota of Lancaster. More

by bernard.cenidoza
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Jun 26, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

June 24, 2023

Was appreciative of the door locking latch being repaired but very disappointed of the door light assembly getting damaged and finding the interior door panel reassembly was returned with loose screws and 1 More

by nfbayles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown repairman
Jun 26, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

June 23, 2023

Excellent service, customer service, very clean, fast service very accommodating, very friendly, great staff, good over all More

by JOSETREJO2382
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

June 23, 2023

Had trouble getting a call back from rep. Even claim adjuster had trouble. Lack of communication. Requested to keep old parts and no response. Even cashier was rude. Exterior of car was dirti More

by camposgilbert
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Nancy Rojo
Jun 23, 2023 -

Toyota of Lancaster responded

I'm sorry to hear you were having issues contacting your rep but I must say they do stay busy throughout the day and not always at their desk but we do have the text system which is set up between you and your rep once your vehicle dropped off. I do see it was used between you and Ms. Rojo but if for any reason there is glitch in our system or any issue in the future please feel free to contact me directly at (661) 952-2103. I do apologize for any inconvenience this may have caused you and your claim adjuster.

June 23, 2023

Great service, great people and reasonable prices and services are done in a timely manner More

by M312CARLOS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 22, 2023

staff is very friendly, thorough and easy to work with. Pleasurable experience everytime I come for service! More

by charmackabee
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Larson
Jun 22, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

June 21, 2023

Dropped our car off for recall. Got it back with check engine light still on. Too busy to make appointments to deal with it. More

by nichobus111
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

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