Toyota of Lancaster - Service Center

Very, pleased with the service. Mr. Gustavo was very professional and kept me updated on my car at all times. Very satisfied and highly recommend MrGust. Mr. Gustavo was very professional and kept me updated on my car at all times. Very satisfied and highly recommend MrGust. More

They are very professional, very courteous and I appreciate great customer service which this dealership has always provided. appreciate great customer service which this dealership has always provided. More

Joe Garcia excellent service Chanin Yescas she is fenomenal overall, what a great service above and beyond fenomenal overall, what a great service above and beyond More

I do not trust this dealership. My battery is under warranty and the first time I visited on a Friday they said the battery needed to be replaced and they would replace it Sunday wh My battery is under warranty and the first time I visited on a Friday they said the battery needed to be replaced and they would replace it Sunday when I came back to have it replaced they said the battery was just fine and it doesn't need to be replaced I asked for my AC to be checked and I asked for a quote on four new tires and a four-wheel alignment nothing was mentioned. I am definitely not treated this way at Charlie's in Augusta Maine. If this is the new normal for Toyota I'm buying Honda next and I'm ready to buy. But certainly not from Toyota Of Lancaster. The dealership even called me to see if I got the survey and I said yes I filled it out she said OK thanks and hung up. The first man I had Gregory, had me coming back and I was so grateful that I found a great dealership. Gregory was out on Sunday when I came back and I dealt with Max, he was condescending and he was rude and I would've driven an extra hour to another Toyota dealership to not be treated that way. And he was the one that said that my battery did not need to be replaced and that he doesn't make the decision of what gets replaced they're only a repair facility. And I pointed out that he had said that to me a minimum of four times. There are so many cars out there for sale in my Toyota has 250,000 miles on it I love it so much but I want to be treated better. And I feel lied to and misled More

Annie, my service adviser is the greatest. . She keeps me informed about my vehicle and has great technical knowledge. . She keeps me informed about my vehicle and has great technical knowledge. More

Gabriel was very helpful during the last minute appointment. I was able to get my tire fixed. appointment. I was able to get my tire fixed. More

Professional, Good service. Would be nice if the oil change ciupon would come more often. I appreciate the service. However I'm a senior on a fix income and oil changes are not Would be nice if the oil change ciupon would come more often. I appreciate the service. However I'm a senior on a fix income and oil changes are not always accessible. Great job by the way. More

Convenient fast and on point, provided good service tempt you to look around with new cars you to look around with new cars More

Gregory Grimes goes out of his way to develop a personal relationship with his customers. relationship with his customers. More

21000 mile maintenance scheduled. Wheel lock not requested from customer and windshield wiper torn and notified customer. Went to Arizona for a week, 400 miles away and raining for 3 Wheel lock not requested from customer and windshield wiper torn and notified customer. Went to Arizona for a week, 400 miles away and raining for 3 days. Not happy with Toyota”s lack of communication and service. More