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3,947 Reviews of Toyota of Lancaster - Service Center
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December 10, 2020
Always great service from Stephanie. My 5 yr old Camry has had Toyota of Lancaster do my services all her life. Appreciate the staff and service received. has had Toyota of Lancaster do my services all her life. Appreciate the staff and service received. More
by Susan
Verified CustomerEmployees Worked With
Stephanie Santiago
December 09, 2020
They Did my 20k mile maintenance But not fix the odd electrical noise And had to waste my time trying to reschedule another day to have it addressed another day, as the day grew closer to being it in so electrical noise And had to waste my time trying to reschedule another day to have it addressed another day, as the day grew closer to being it in something important came up with me last minute and had to push back the day I come to bring it in twice after that was handled I tried several attempts texting U.B to set up another day and seems like he’s ignoring my texts which I don’t understand because he told me to call or text him to schedule them through him. I am pretty disappointed in how things are being handled with my vehicle I scheduled the 20k mile dance maintenance and let you guys know ahead of time I was experiencing this electrical noise so it can be taken care of same day and was told no problem just to come back hours later and be told 1.they couldn’t replicate the obvious noise And when I went in a test drive to show them they said it was very faint when to me it’s a night and day difference 2. Had to schedule a different day to wait on a part they ordered 3. Life happened and I had to unfortunately push back the date via U.B through text and was not receiving a response back At this point I am upset because I planned to get this all done same day and seems like they did my maintenance Service and didn’t put much effort in solving my noise problem until the berry last minute when they were about to close and in attempting to reschedule I was eventually ignored, I am a busy person with a lot of things on my plate at the moment and I am just trying to get this issue fixed and it is hard for me to make time for it so when I do i need team members to take it seriously More
by MAUROBANUELOS
Employees Worked With
December 07, 2020
Although I was late to my appointment, the Service Department still managed to service my vehicle in about one hour. I was also given prompt updates regarding the progress of the work. Department still managed to service my vehicle in about one hour. I was also given prompt updates regarding the progress of the work. More
by Adrian.Gonzalez
Employees Worked With
December 07, 2020
Since starting with Kiara Santos, my experience at Toyota of Lancaster has change from frustrating to wonderful. Before that, I could not get anyone to help me. of Lancaster has change from frustrating to wonderful. Before that, I could not get anyone to help me. More
by JNC
Employees Worked With
December 05, 2020
Definitely received a five star experience. Doug was Amazing !!! Excellent Customer Service, Fast Assistance, and extremely helpful information provided. Your company needs to promote him. Amazing !!! Excellent Customer Service, Fast Assistance, and extremely helpful information provided. Your company needs to promote him. More
by PHAROAH.BACON
Employees Worked With
December 04, 2020
Appointment was on time as expected , Always a pleasure dealing with Stephaine , she knows her job , knows the vehicles and how to handle customers , including my Dog 👍 dealing with Stephaine , she knows her job , knows the vehicles and how to handle customers , including my Dog 👍 More
by stevek4369
Employees Worked With
Stephanie Santiago
December 02, 2020
Chanin Yescas always takes very good care of my service appointments and I am always in and out in a reasonable amount of time. Dealership is very clean and all safety precautions have been taken in keepin appointments and I am always in and out in a reasonable amount of time. Dealership is very clean and all safety precautions have been taken in keeping customers and staff safe More
by joyceucla
Employees Worked With
December 01, 2020
I go to this dealer because it’s close to where I live. They’re very attentive to my needs for my 2005 Scion xB Release Series 2.0 and my 2017 Toyota 86 / 860 Special Edition. They’re very attentive to my needs for my 2005 Scion xB Release Series 2.0 and my 2017 Toyota 86 / 860 Special Edition. More
by zampedri
Employees Worked With
Stephanie Santiago
December 01, 2020
The shop is easy to get to. The service department people are really easy to work with. work with work with work with work with. are really easy to work with. work with work with work with work with. More
by STICK_MAN_001
Employees Worked With
November 27, 2020
I've had my toyota for almost 6 yrs. Lancaster Toyota I've had my toyota for almost 6 yrs. Lancaster Toyota has always serviced my Prius. In the beginning Max was my services person , amazing !!! Since h I've had my toyota for almost 6 yrs. Lancaster Toyota has always serviced my Prius. In the beginning Max was my services person , amazing !!! Since he left Stephanie has never missed a beat. Great customer relationship. More
by SHELLIEBANKS
Employees Worked With
Stephanie Santiago
