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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,947 Reviews

3,947 Reviews of Toyota of Lancaster - Service Center

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October 03, 2020

Great service! Sean Preston has always provided me with excellent advice and customer service. He always keeps me informed on the work that needs to be completed. More

by GARY.JEANNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

Is an Ok Dealership. Is convenient because is local but still have room for improvement in customer service. I usually get same treatment, no updates on my vehicle status until I get back to the dealer to More

by RODC08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

My Sienna is due for maintenance and I always take it to Toyota for service. I'm quite satisfied with their service. I know they do a good job that's why I trust them. More

by Ag2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2020

Discussing the maintenance appointment and then the actual work was timely and apparently as promised. We did not experience any long waits during the process. More

by MRH.HOEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit
September 30, 2020

Service was great. Always have taken my vehicle to this dealership with no problem. Always very professional. Have bought approximately 5 vehicles from this dealership. And never had any issues. More

by FHUELGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2020

I am so comfortable and confident in bringing my Camry for service. I appreciate the quality of care I receive from Stephanie and crew. Thanks! More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
September 24, 2020

I was used to the account service rep but he retired. The new one are not very knowledgeable and not as agreessive. Also after the payment, I realized when I got home I wasn’t given a copy of my credit card More

by DIANOXIDE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2020

Great people and great service! Never disappoint. Hard times like these makes it hard to get service at times but this team always cares for our people! More

by PALMDALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Grabbit
September 22, 2020

Takes 2 weeks to schedule an simple oil change. If you do not have an appointment, the dealer will not take and send you home. Prices are high. Should offer higher savings coupons. More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Sep 23, 2020 -

Toyota of Lancaster responded

Hi JP, We value your business and apologize for the delay in getting your vehicle in for a scheduled appointment. Most dealers are currently experiencing high volume in their service departments. We have been swamped throughout COVID and continue to be. We are the only Toyota Dealer serving the Antelope Valley and are working hard to facilitate our customers quickly and efficiently. We appreciate your feedback. Toyota of Lancaster

September 22, 2020

The service at Toyota of Lancaster is always outstanding. The quality received is well worth the price and all of the staff are professional and couteous. More

by Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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