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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,942 Reviews

3,942 Reviews of Toyota of Lancaster - Service Center

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June 13, 2020

Tundra 30K My Tundra 30K service appoint was on time, as promised. I was in/out within 1.5 hrs. I was able to purchase the extended ToyotaCare and apply More

by ECBERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2020

Nice people but I feelLike my car was overpriced and Nice people but I feel Like my car was overpriced and they didn’t follow thru with giving me all my red interior that I paid for when I asked what th More

by gomezzzzmarie
Recommend Dealer
No
Employees Worked With
June 10, 2020

My car has been there for a few weeks. There is a part that need to be replaced on car. They have called me over 8 times that the part is in back order every time changing the ETA on the part. I under sta More

by Luis
Recommend Dealer
No
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Toyota of Lancaster responded

Hi Luis, Thank you for the feedback. We can hear the frustration in your words, and we feel your pain. The COVID-19 situation has put many companies across the world in a similar position. The backorder on the requested part is entirely out of our hands, and we still do not have an estimated time for delivery. I'm happy to hear Eric is keeping you updated. That is all we can do at this point. Please contact Teresa Caso, our customer relations manager, at 661-948-0731 M-F if you have any additional questions or concerns. Regards, Toyota of Lancaster

June 10, 2020

The service was great, with an appointment I did not have to wait to long. I like the fact there's a food court if you are hungry. The team seem to be friendly as well. More

by CARMENHAC
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2020

Great friendly, helpful customer service! Stephanie was attentive and informative. Quality work, fast efficient services and products. Completely satisfied, definitely will recommend Lancaster Toyota to ev More

by DEMILITA_H
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
June 10, 2020

Prompt and friendly and courteous! Made an appointment a day earlier and upon arrival I was taken care of in a prompt manner while I waited. More

by Sonny A.
Recommend Dealer
Yes
Employees Worked With
Max Ciotti, Stephanie Santiago
June 09, 2020

Thank you for a great service. I miss the coffee and cakes. I wish service was a bit cheaper. I wandered when you going to offer free car wash More

by TONYPAINT12
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago, Ramon Lozano
June 09, 2020

I am pleased to have service done at Toyota of Lancaster. They always treat right. Affordable service ,honest, and great customer service. I see soon More

by TONYPAINT12
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago, Michael Santamaria
June 07, 2020

He was very thorough to make sure the correct part was being looked at for my car. He was very courteous and patient. Thank you. More

by DWIGHT_RAMIREZ
Recommend Dealer
Yes
Employees Worked With
Mario Hernández
June 06, 2020

Been a loyal Toyota customer at this dealership since the early 1990’s. Excellent service once again from Stephanie Santiago in the Service department. Stephanie goes above and beyond to meet my service need More

by frstrngr
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
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