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3,945 Reviews of Toyota of Lancaster - Service Center
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February 15, 2020
As usual, the entire staff at Toyota of Lancaster was awesome. I had a small concern with my Tacoma but they handled it with speed, intensity, and efficiency. Great job! awesome. I had a small concern with my Tacoma but they handled it with speed, intensity, and efficiency. Great job! More
by ERB1775
Verified CustomerEmployees Worked With
February 15, 2020
Lifesaver with minor glitches I drove my car to Toyota after another mechanical institution that I shall not mention charged me $90 for a diagnosis and then told me I needed a whol I drove my car to Toyota after another mechanical institution that I shall not mention charged me $90 for a diagnosis and then told me I needed a whole new engine. While driving Sat morning, my check engine light went on for the first time in 6yrs. I had just gone over 200,000 on my RAV4, which was my first Toyota I actually bought someplace other than Lancaster Toyota :) Got it in OC. I had to scurry that Sat afternoon and get a rental car. Made appointment for Tues morn at Toyota and I informed PB! that I would drive my car over to Toyota. The shady manager told me my car was making noise. I told him it wasn't making any noise when I drove it in. On Tues morn armed with coffee I drove 40mph from Palmdale Blvd to Lancaster Toyota. The engine light was off and no noise. Toyota did keep the car for two (2) days and on a slightly bad note, the Service Manager Chanin did not get back to me all day when I called 4x because the other Rep I checked in with was out. But by Thurs morn I was informed that there was only a slight error message in the computer and nothing wrong with my car and I was actually not charged for the diagnostic. They drove it 45mi on the freeway at 65mph. Did think it is weird that they do not need express permission for that? After I returned rental down the street and walked over there, have had no issues with my car since then. No light or noises. And would like to special mention many thanks to the Shuttle driver who took me back to PB in Palmdale where I left the rental and then I accidently left my cell phone in the back and he rescued it for me and turned it into the service desk. More
by ANNARYAN68
February 14, 2020
Awesome service and attention to cust satisfaction , not too long to wait for truck to be diagnosed and fixed. Would highly recommend the service department and service writer to anyone with a Toyota too long to wait for truck to be diagnosed and fixed. Would highly recommend the service department and service writer to anyone with a Toyota More
by stevek4369
Employees Worked With
Stephanie Santiago
February 13, 2020
Jobs that are task oriented but require people interaction require good people skills. Forgetting to greet and guide customers is of most importance. I was told what in the launch and assumed to k interaction require good people skills. Forgetting to greet and guide customers is of most importance. I was told what in the launch and assumed to know where that was. When my car was ready the cashier did ask if everything was going well. Not even a good morning. just gave me the receipt. Did not told me where to pick up my car. When I asked her she just pointed to the outside. When I went outside there was nobody there helping you. This service department expects you to go find your car in the parking lot. They dont give you the keys at this point so no way to even click it to try to find it. The guy who I was assigned initially was there and saw me looking lost. Didnt bather asking if I needed help. I had to go stand in front of him to ask him. Very poor service. More
by BIDSBOX11
Employees Worked With
Stephanie Santiago
February 13, 2020
Great Service From Joey Gonzales Joey Gonzales gave me great service ....I had no appointment but still it didn't take long at all to get me in and out about 1 hr ....Joey was a nice Joey Gonzales gave me great service ....I had no appointment but still it didn't take long at all to get me in and out about 1 hr ....Joey was a nice guy, Toyota is luck to have him working for them ......Thank You !!!! More
by John R
Employees Worked With
Joey Gonzales
February 12, 2020
Great customer service ! 👍🏼 Staff is always very friendly and always very helpful . My kids love the waiting area! Glad that they have a designated area for children 🤗 friendly and always very helpful . My kids love the waiting area! Glad that they have a designated area for children 🤗 More
by JESSAMARAVILLA
Employees Worked With
February 11, 2020
Wait time :( I was forced to wait 40 mins in line to drop off my car even though I had an appointment. I pulled my care into the appointment line, but they checked I was forced to wait 40 mins in line to drop off my car even though I had an appointment. I pulled my care into the appointment line, but they checked in people in the non-appointment line who arrived after me before getting to me. A tad annoying and inefficient but service members were friendly and apologetic. More
by JOHARIFIELDS
Employees Worked With
February 11, 2020
The service was good the wait was long, my fault I had no appt. Otherwise all is good. I wish the company wash there customer cars. appt. Otherwise all is good. I wish the company wash there customer cars. More
by CARMENHAC
February 10, 2020
Great Service Service Manager Chanin was her usual friendly self. I was at Toyota to get my car an oil change and she treated me like was was dealing with a major Service Manager Chanin was her usual friendly self. I was at Toyota to get my car an oil change and she treated me like was was dealing with a major repair. She takes every request like it was a major event and that makes me feel like she really cares. I also like that she schedules you so that the wait time is never too long. She also took my immediate request and replaced my windshield wipers. I always recommend Chanin to my friends. More
by lmbogus
Employees Worked With
February 08, 2020
I needed service for two things I needed service for my new RAV4 because the gas tank will not fill: Toyota doesn't have a fix for this. I also needed my 5000 mile service. This w I needed service for my new RAV4 because the gas tank will not fill: Toyota doesn't have a fix for this. I also needed my 5000 mile service. This was completed quickly. More
by RUDE.BETTS
Employees Worked With
Michael Santamaria
