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3,957 Reviews of Toyota of Lancaster - Service Center
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January 24, 2020
In and Out - on schedule Toyota of Lancaster's Service Dept received my truck when scheduled on a busy Saturday - mid-morning for a Toyota Care 15K service plus an oil c Toyota of Lancaster's Service Dept received my truck when scheduled on a busy Saturday - mid-morning for a Toyota Care 15K service plus an oil change, and got me in/out in 1.5 hours. Great service, as usual. More
by ECBERMAN
Verified CustomerEmployees Worked With
January 24, 2020
The associate was sort of stiff personality wise but the service was done correctly. I don't remember their name, but I rated previous associates. Chanin is the best. service was done correctly. I don't remember their name, but I rated previous associates. Chanin is the best. More
by clarkshannon90
January 23, 2020
Kiana was very nice & helpfulGave me the run down of Kiana was very nice & helpful Gave me the run down of what would be done to my car & answered all of my questions that I had that day. Kiana was very nice & helpful Gave me the run down of what would be done to my car & answered all of my questions that I had that day. More
by LOO.PAY69
Employees Worked With
January 23, 2020
5,000 mile service Quick and painless, and free under my new car agreement. I was actually closer to 7,000 miles and the service employee scheduled me to get my next ser Quick and painless, and free under my new car agreement. I was actually closer to 7,000 miles and the service employee scheduled me to get my next service on time. More
by EMILY.S.RUIZ21
Employees Worked With
January 22, 2020
Service was performed efficiently & satisfactorily. My service was taken care of efficiently, although it took longer than I expected. However, the waiting area was very comfortable, with clean restroo My service was taken care of efficiently, although it took longer than I expected. However, the waiting area was very comfortable, with clean restrooms nearby, and refreshments available. More
by stogner
Employees Worked With
January 21, 2020
New 4 Runner! The sale was fast, complete and a fun experience. We test drove the vehicle and decided it was for us. We are looking forward to driving this awesome The sale was fast, complete and a fun experience. We test drove the vehicle and decided it was for us. We are looking forward to driving this awesome car. More
by DEESTEE0987
January 21, 2020
good service standard 5k service. easy peasy as always :) used to get a car wash when serviced. no more i guess. :( Been going to sierra for years now . standard 5k service. easy peasy as always :) used to get a car wash when serviced. no more i guess. :( Been going to sierra for years now . More
by JSDODGER
Employees Worked With
January 20, 2020
I had to bring my car in without scheduling an appointment because my car battery needed to be replaced. The advisor and technicians worked hard to ensure the battery was replaced in a reasonable appointment because my car battery needed to be replaced. The advisor and technicians worked hard to ensure the battery was replaced in a reasonable amount of time while still being under warranty. More
by aligorey23
Employees Worked With
Michael Santamaria
January 20, 2020
Lack of communication I went in to for a maintenance oil change and then decided to get the spark plugs changed and filters changed. The work that was completed was good. W I went in to for a maintenance oil change and then decided to get the spark plugs changed and filters changed. The work that was completed was good. What upset me the most was the lack of communication. I had an appointment at 9 a.m. I was there on time. I was told my vehicle should be done about 2. Well, 2 p.m. came and went without a word so I called to inquire. Then I was told 4-4:30. That time also came and went without any word from anyone. So I called again at 5 p.m. Then I was told it would be ready by closing (6p.m.). Not 15 minutes later I was called and told it would NOT be ready until the following day! I was NOT happy. Again I had an appt. I’m pretty sure all the people who were in the non-appointment lanes that morning at 9 a.m. had their vehicles by the end of the day. I’m equally upset that no one ever called me to communicate and update me throughout the day, I always had to call! In the past I’ve not had this problem when Sean was the service rep. Sean has always communicated well with me. More
by JMJMOOERS
January 19, 2020
not good I knew the truck had problems but their service check list said I only had rusting battery cable and need an air filter.....but I was having bad tire I knew the truck had problems but their service check list said I only had rusting battery cable and need an air filter.....but I was having bad tire wear problems (they missed that) so I took it somewhere else they found leaking shocks(Toyota missed that) and that was causing the bad tire wear.... how can I trust Toyota if they missed stuff ....how long were the shocks bad?? how many tires did I ruin due to bad shocks?? I went into Toyota for 4 oil changes..every 5000 miles and had an Alainment done the last time I had an oil change Toyota said I needed it because of bad tire wear!! well that did not correct the problem More
by AOCSPAT
Employees Worked With
I dont know the names
