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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,996 Reviews

3,996 Reviews of Toyota of Lancaster - Service Center

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January 17, 2020

My whole family loves Toyota. The customer service is always great, the wait time is never very long, and I know that I don’t have to ever worry about my car because the people at Toyota will always take More

by THINKPINK1111
Recommend Dealer
Yes
Employees Worked With
Kelly Adcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Gonzalez
January 16, 2020

Great place The service department has been very responsive when I recently had my Highlander in for troubleshooting. Sean and Mike went about and beyond to help More

by KREIMEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Santamaria
January 15, 2020

great service set up service , before i knew it the work was done , everyone was nice , and away i went , i will return for needed service and sales More

by LEBONAPPLIANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Grabbit
January 14, 2020

Took to long for The service.the staff was not friendly.i like the service before this new changes.weird set up.not happy at all More

by GUANACONELSON
Recommend Dealer
No
Employees Worked With
Melissa Larios
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Toyota of Lancaster responded

Hi GUANACONELSON, Thank you for speaking with us this afternoon. Our customer's perspective is essential. We understand that change is hard. We have made some significant changes in our service department to streamline our process, and we know that customers need to get used to a new system along with a different floorplan. We thank you for your input and look forward to seeing you at your next visit. Toyota of Lancaster

January 14, 2020

First off thank you to Joey and all his hard work getting me in and out and making my visit an easy and painless service on my vehicle. You need more Advisors like Joey. He really shows care and he busts his More

by NIGHTHAWK55
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
January 13, 2020

I just took my 2013 Tacoma for basic maintenance in January. The waiting was longer than usual but I assume it was because of the holidays. They must have been short staffed. The service was great like More

by JG23967
Recommend Dealer
Yes
Employees Worked With
I don't remember the name of the employee
January 13, 2020

The service was good and I liked the fact they shuttle you where you want to go pick you up the drivers I liked they are very friendly and don’t make it feel awkward More

by murilloisabel57
Recommend Dealer
Yes
Employees Worked With
Shuttle drivers
January 13, 2020

Recall part replacement Very friendly, curtious & professional without being pushy unlike many car dealers & car services do to find themselves extra service & jobs to do. V More

by LISFOX799
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2020

Stephnie has always been amazing and is my go to girl whenever I have service needs. Toyota is lucky to have her. She’s always smiling and super friendly and is a barrel of knowledge about the needs of y More

by AREYALFFAGURL143
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
January 13, 2020

Excellent service. Joey was extremely helpful and professional and was a big help with my situation. Couldn't have ask for better service then what I received. More

by BSEGOVIA1988
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
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