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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,990 Reviews

3,990 Reviews of Toyota of Lancaster - Service Center

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November 11, 2019

Service Toyota of Lancaster marked a nail in my right front tire. Tire Store removed the nail and patched the tire. The total cost to me was $10. More

by RDRUPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
November 11, 2019

Shannon gives great customer service It's made easy and convenient friendly staff they offer you services to purchase when you don't know about them and that makes it nice to know that's More

by SEXYFOR5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
November 11, 2019

Great , easy , and helpful They helped me get it and out fast . Great service told me everything bout my vehicle. Overall I’m satisfied with my visit and will be back soon. More

by ELANDAVERDE207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2019

Great I purchased my car from another dealership and unfortunately did not have a good experience in their Service Department several times. My service has More

by MARJORIE.DEGRAW64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
November 06, 2019

Improving services Lancaster Toyota has improved their services and speed a lot. I no longer feel like I have to drive to Santa Clarita for service. Thank you! More

by maurinebutler19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2019

Very friendly and helpful and clean environment Raed Is a great salesman and he was very knowledgeable with everything I was concerned about And sonny You got me a great deal on my trade-in and More

by FADIREBE.7222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Gonzales, Joel Gonzalez
November 06, 2019

Amazing The service here was amazing.Had no problem just went in and out and was taken great care of my car. They answered every question I had. More

by JRJAVIERLOPEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
November 05, 2019

Shorthanded and can’t say “yes” I had a great service rep who moved onto better things and now it’s difficult to get a Saturday appointment or even a call back, let alone a car wash More

by 8HOLLIDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Toyota of Lancaster responded

Hi 8HOLLIDEL, We apologize for the frustration you felt at not being able to make an appointment. As the customer relations manager, you may add me to call anytime to help schedule your next service with us. You may also call the service department direct at 661-945-5505 or make an appointment online at https://www.toyotaoflancaster.com/. We hope we have given you some additional options to utilize. We don't automatically wash all the vehicles visiting our service department because of the long-standing drought in California, however, if a customer requests a wash we are happy to oblige. We appreciate your feedback as it continues to help us build a better experience for all of our customers. Thank You, Teresa Caso Customer Relations 661-948-0731

November 05, 2019

Service Monica was super helpful and explained everything very well!! My vehicle was in an out very fast. I will definitely me back and ask to work with Monic More

by RRCURLIEBABE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica
November 05, 2019

Awesome! The experience taking my Tundra was Awesome! Thanks. Excellent communication, hassle free, fast service. friendly. All personnel very knowledgeable. More

by mordonez2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Gonzales
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