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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,982 Reviews

3,982 Reviews of Toyota of Lancaster - Service Center

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October 03, 2019

Routine Maintanance and Brake Light Replacement Mr. Gonzales was awesome. He was very prompt and efficient in processing the paperwork and kept me informed on the progress of my repairs. I have hi More

by DONEDWARDS9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
October 03, 2019

Always great service! Joey is always my service employee I work with, he is always so kind, and always keeps me updated throughout the process of my car being serviced! Wou More

by JENLYN2775
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
October 03, 2019

Toyota of Lancaster is the best I have been to Toyota 5 times And i have been very satisfied with the service and attention.The staff is wonderful nice and professional . I always ta More

by BRIANDA.GALLARDO90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Martinez, Stephanie Santiago, Joey Gonzales
October 03, 2019

Great Experience!! I had a great experience. I was a walk in and they took me almost right away. Everybody was kind and professional. I haven't had a bad experience sinc More

by ghost0101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales, Michael Santamaria
October 03, 2019

Wonderful Service! Sean and the service team took great care of us, and always do. Very prompt service . It's always nice to work with the team at Toyota of Lancaster. S More

by BRIHANES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2019

great kind, friendly and fast. I just wish it was cheaper. its just too expensive to bring my car to the dealer for service. cheaper cheaper. More

by TSMITH42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Gonzales
October 02, 2019

Toyota of Lancaster Service Dept I've dealt with both Chanin Yescas (Service Manager) and Joey Gonzales (Service Writer), and both have been very good to deal with - knowledgeable, co More

by ECBERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Gonzales
October 02, 2019

horrible! horrible; this place is not good at all I don't like them I think they are horrible I think they ignore their customers ok More

by SAMCARIGLIO101519
Recommend Dealer
No
Employees Worked With
Oct 03, 2019 -

Toyota of Lancaster responded

Hi Mr. Cariglio, According to our records, on your last visit, you had concerns with intermittent BlueTooth/GPS sound loss. We performed a hard drive reset as a first step repair. The shop foreman drove your vehicle after the reset and could not duplicate the concern. If the issue is persisting, then please document it, or come in while you are experiencing it, as this will help our technicians in determining the appropriate diagnosis. We understand that these processes can be frustrating and time-consuming, but we have to have a precise diagnosis before a repair. We encourage you to keep your service manager up to date on your vehicle's issue. You may also contact our customer relations manager, Teresa Caso, at 661-948-0731 and discuss your next option. Thank you for your feedback. We look forward to working through this together. Toyota of Lancaster

October 02, 2019

Helpful in a pinch Needed repair ASAP. They were able to work with me and get me in that day. Very friendly staff. Great service. Would definitely recommend and will be More

by JULIEGORENC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
October 02, 2019

Srevice I had a great service done by you we see you soon at my next appointment . I was done right and at very adequate time. More

by TONYPAINT12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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