Toyota of Lancaster - Service Center

15,000 mile maintenance service UB is very helpful, quick, and courteous. I am having issues with my fog light and he always trying to find solutions to it fixed. UB is very helpful, quick, and courteous. I am having issues with my fog light and he always trying to find solutions to it fixed. More

Very quick and to the point. I felt very welcome and supported as soon as I came in. All of my questions were answered and I left knowing more about my car than before. I felt very welcome and supported as soon as I came in. All of my questions were answered and I left knowing more about my car than before. More

Great service! Joey was friendly, efficient, and easy to work with. I’m very pleased with his help and the overall service experience. Thank you! Joey was friendly, efficient, and easy to work with. I’m very pleased with his help and the overall service experience. Thank you! More

IT WAS GREAT They knocked it out of the park, got me in quickly and out before I expected. I came in without an appointment and they were still able to accommodate They knocked it out of the park, got me in quickly and out before I expected. I came in without an appointment and they were still able to accommodate me, I really appreciate that since I have a really crazy schedule. Please don't change a thing, I won't go anywhere else! More

Prompt service Service was performed within the time promised which I was grateful for because I had an appointment to keep. The waiting area was very comfortable an Service was performed within the time promised which I was grateful for because I had an appointment to keep. The waiting area was very comfortable and made the wait time pass quickly. More

Friendly service. Joey made sure the service for my car got done in a timely manner and i am very appreciative for that kind of customer service. Joey made sure the service for my car got done in a timely manner and i am very appreciative for that kind of customer service. More

Great service I had a two year free maintenance service so I really couldn’t give you a bad situation because I didn’t have to get any service that has to do with m I had a two year free maintenance service so I really couldn’t give you a bad situation because I didn’t have to get any service that has to do with major car problems. Everything was in n out which was great. Will see in future situations. More

Good place, nice waiting area. I enjoyed my time here. I spent a lot of time here, lol. In all fairness, the advisor I had came to look for me, but didn't look hard enough. He ca I enjoyed my time here. I spent a lot of time here, lol. In all fairness, the advisor I had came to look for me, but didn't look hard enough. He called me but I didn't get the voicemail until hours later. I suggest the advisors look throughout the entire waiting area when coming for their customers. There were a few other advisors that came looking for their customers too. It is hard to hear them. Perhaps an intercom system would help? In any event, I got a lot of work done while waiting so I was good with it. I enjoyed the tables and large, comfortable waiting area. The snack bar could use a makeover as the choices for snacks and food are not the best. Perhaps a deal with Starbucks? Or offer deli sandwiches etc...? Healthier choices at decent prices. I only regret that I asked the advisor to call me to set another appointment as soon as he found out how long it would take to obtain the part needed for my vehicle. I never heard from him again. How about washing my vehicle before returning it to me? Not the inside, but the outside would be a nice added service. And how about making sure it's close by and I don't have to walk a long distance in the heat to get to it? More

Job a bit slow Done well and reasonably quickly …. and the donuts were good but more types would be better! But the coffee was a little bitter to me … Done well and reasonably quickly …. and the donuts were good but more types would be better! But the coffee was a little bitter to me … More

Oil change with elder parent I had an appointment for a lube and oil change, and when I arrived the people were prompt. My service person noticed I had my 91 year old mother with I had an appointment for a lube and oil change, and when I arrived the people were prompt. My service person noticed I had my 91 year old mother with me, and she made sure we were good getting out of the truck. She let us go to the waiting area, instead of waiting for the paperwork. After all was done, she took us to the cashier without waiting for anything. She was really aware and thoughtful. More