Toyota of Lancaster - Service Center

crisp and courteous service In and out in a hurry. My time wasn't wasted, yet I felt I could engage my service agent with some mild social banter, and I appreciate that. In and out in a hurry. My time wasn't wasted, yet I felt I could engage my service agent with some mild social banter, and I appreciate that. More

Customer Service I took my car for service and repair. Mauricio took care of that, and he also went the extra mile, making sure that everything went well with the serv I took my car for service and repair. Mauricio took care of that, and he also went the extra mile, making sure that everything went well with the service. I'm very happy with the great customer service that Mauricio provide to me, and also with service perform on my car. More

Excellent car service My service advisor Alex Guzy has excellent customer service skills. I am pleased with my car car here at Toyota and would recommend to others. My service advisor Alex Guzy has excellent customer service skills. I am pleased with my car car here at Toyota and would recommend to others. More

30K service and recall The overall experience wasn't bad however, I was instructed upon drop off that I would be notified if my recall parts were available as that would ext The overall experience wasn't bad however, I was instructed upon drop off that I would be notified if my recall parts were available as that would extend the wait time. I was never called until 3 hours after my scheduled appointment to say my truck was ready. It was only upon pick up that I learned the recall had been accomplished and only because I asked. Otherwise great service. More

Good experience Always treated with respect and a warm welcome. They ask how I'm doing and they seem sincere. I don't mind taking my car in for service. Always treated with respect and a warm welcome. They ask how I'm doing and they seem sincere. I don't mind taking my car in for service. More

It was great. The work was done in the time I was told. The service coordinator was a great person to deal with. Had new rear brakes installed just as promised. The work was done in the time I was told. The service coordinator was a great person to deal with. Had new rear brakes installed just as promised. More

Completed regular maintenance and transported me to work! It was so convenient to be able to drop off my vehicle and get a ride to work so that I could have a productive morning while my maintenance was compl It was so convenient to be able to drop off my vehicle and get a ride to work so that I could have a productive morning while my maintenance was completed. I wish I had made a dry-run of them calling me when my car was completed. There was a type-o in the number they had for me, so I was not contacted right away, but as soon as I called them, they sent the shuttle to pick me up and bring me back to my car. Thanks! More

Toyota of Lancaster service The service didn’t take long and the wait was pleasant. Joey Gonzales was very helpful, updated me with the services the vehicle needed. He was a prof The service didn’t take long and the wait was pleasant. Joey Gonzales was very helpful, updated me with the services the vehicle needed. He was a professional. More

Great experience Clean and peaceful waiting area, good food, friendly personal and overall a great experience. Alex explained the whole process, truly recommended and Clean and peaceful waiting area, good food, friendly personal and overall a great experience. Alex explained the whole process, truly recommended and excellent customer service. More

Disappointed When I got my car back that day, I assumed everything was in order, coz everything on the final inspection sheet had a check mark on it. I went to get When I got my car back that day, I assumed everything was in order, coz everything on the final inspection sheet had a check mark on it. I went to get my smog test the next day,and I turned off the engine at the smog station to wait my turn. But when I started it again, it won’t start. It had no juice at all. The mechanic at the station told me to open the hood, to check my battery, found out and showed me that one of the battery terminals was very loose. I could have been stranded on the freeway coz someone at the dealer forgot to check and tighten it back. Plus, they did not even add any coolant to car after the radiator was replaced, which alone was expensive. I spent more than $1300 at the dealer that day for whatever repairs they had to do, which I okeyed, with the expectation that everything is checked out and okey before they hand me back my car. Some may think it’s not a big deal, but it is to the customer. Doesn’t take rocket science to be careful about the job and make sure everything is ok before giving the car back to the customers. Was it a valid reason to be disappointed? Honestly, I think so. More