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3,945 Reviews of Toyota of Lancaster - Service Center
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October 17, 2018
New Car check-up At my appointment time I got in a timely fashion. the person helping me was friendly and knowledgeable. Helped me with a little problem. I was told At my appointment time I got in a timely fashion. the person helping me was friendly and knowledgeable. Helped me with a little problem. I was told it would be about an hour and I was out within the allotted time. I appreciated the team being on time. More
by RANMAY
Verified CustomerEmployees Worked With
Stephanie Santiago
October 17, 2018
Always a pleasure I have been dealing with Max Ciotti for over 4 yrs. He has always been perfect in making sure that i was serviced well. We have become very friendly o I have been dealing with Max Ciotti for over 4 yrs. He has always been perfect in making sure that i was serviced well. We have become very friendly over the years and he makes me feel like I'm special when I come in. I never take for granted he kindness, but if he's not there I would prefer to come back. Relationship in customer services are important, Max sets the bar high!!! More
by SHELLIEBANKS
Employees Worked With
Maximillian, Ciotti -Max (for the last 4yrs) always
October 17, 2018
Service was great. Advisor Chanin is awesome and very communicative. Shuttle took a while. But very friendly. I did notice they switched my license plate frames wi Advisor Chanin is awesome and very communicative. Shuttle took a while. But very friendly. I did notice they switched my license plate frames without notifying me. I had the old Sierra Toyota frames on, now they have Lancaster Toyota. Reason why I kept my Sierra ones, is because to have proof I bought when they were the owners and they offered different warranties on the used vehicles than they do now, I want to make sure my warranties will still be honored if I ever need them. More
by KTORRES86G
Employees Worked With
October 16, 2018
took care of problems with no issues or hassels I will only make an appointment when I can get one with Chanin . She is so professional and always handles my problems quickly and efficiently. I will only make an appointment when I can get one with Chanin . She is so professional and always handles my problems quickly and efficiently. More
by leonahaven7
Employees Worked With
October 16, 2018
Excellent service great staff very attentive Highly recommend to anyone & family , friends The staff is very friendly, very detailed with what work was done on your great staff very attentive Highly recommend to anyone & family , friends The staff is very friendly, very detailed with what work was done on your car . More
by MICHELLEDCABALLERO
Employees Worked With
Other Employees :
David White, Geoff Yeager, Luis Alvarado, Gregory Grimes, Arlette Canaan, Teresa Caso, Jose Martinez
October 16, 2018
Cashier giving me someone's keys Went to the cashier to finish my visit at Toyota. Cashier was handing me wrong keys. I told her those were not mine. She looked confused and stated Went to the cashier to finish my visit at Toyota. Cashier was handing me wrong keys. I told her those were not mine. She looked confused and stated they were attached my ticket number. I told her I'm sorry I dont go by the ticket number I go by my keys. More
by 5DODGERFANS
Employees Worked With
Maurcio
October 16, 2018
Too notch service advisors The service advisor Max was very attentive to all of my concerns. The service technician assigned to my vehicle was also thorough with the service I w The service advisor Max was very attentive to all of my concerns. The service technician assigned to my vehicle was also thorough with the service I was provided. More
by CADEHINES
Employees Worked With
Max Ciotti
October 15, 2018
Great Service While I had to wait in line, the staff was very efficient in moving people through. The service manager was very courteous. The service was completed While I had to wait in line, the staff was very efficient in moving people through. The service manager was very courteous. The service was completed quickly and the pick-up was just as efficient as the drop off. More
by Darth Cup
Employees Worked With
Max Ciotti
October 14, 2018
Greedy dealer I took my car, (Corrola) that my son gave so I wouldn't have a car payment about 1 month ago and they replaced all the fluids and the airbag they had I took my car, (Corrola) that my son gave so I wouldn't have a car payment about 1 month ago and they replaced all the fluids and the airbag they had fixed before and charged me about $1,300.00 DLLs for all the work ; then I took it back a couple of days ago because the light turned on advising the need for an oil change, from the minute I met with the representative it felt like the main concern was how much money he could get from me. He first quoted me $70.00 for the oil change, made an argument that prices had done up, then when the car was ready he charged me 10 dollars more and told me that my car needed work is done for about $1,700.00 dollars. this was done after I was there recently and had my car check for anything that needed to be done. The vibe I got from the Rep. was of greed I am a Senior citizen and on a fixed income. Shame on you Sr!!!. I have been a faithful and happy client since 2004 when I bought my Prius.. Again, shame on you Sr.!!!!! More
by GRAJEDAMARIA
Employees Worked With
Jose Martinez
October 14, 2018
Jose has taken care of our Toyota for 10 years he us awesome Outstanding. I personally ask for Jose Martinez only. Jose has outstanding customer service skills. He is an asset to any organization and should be Outstanding. I personally ask for Jose Martinez only. Jose has outstanding customer service skills. He is an asset to any organization and should be recognized for his outstanding service to his customers the organization, and to Toyota as a whole. He has gone above and beyond to help us when our car broke down got us a rental which made it a seamless experience. I would recommend Jose with your highest honor for his outstanding service to us this past 10 year's. Beth Hodge, Chief Education and Training, Edwards AFB. Ps. I drive 100 miles a day to and from work and my car has not had any major issues. Thank you Jose! More
by BETHHODGEUSAF
Employees Worked With
Jose Martinez
