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Toyota of Manhattan
New York, NY
965 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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965 Reviews of Toyota of Manhattan
November 25, 2018
Terrible customer service rep - Tasha or (Trisha?) This review is based exclusively on my interaction with a representative of the customer service center named Tasha (or Trisha?). She was extremely ru This review is based exclusively on my interaction with a representative of the customer service center named Tasha (or Trisha?). She was extremely rude, lied to me about what the normal processes are at the service center, and kept cutting me off each time I asked a question. She then yelled at me for not getting off the phone sooner even though her lengthy monologues were the reason the phone conversation kept going. Never will visit this service center again because of her. More
by servicecenterreviewer123
Employees Worked With
Tasha
October 26, 2018
My experience at the Toyota of Manhattan Dealer From the beginning when I arrived at the dealer I was well attended, Mr. Chris and Kevin very friendly, Mr. Becco very helpful and nice but the most t From the beginning when I arrived at the dealer I was well attended, Mr. Chris and Kevin very friendly, Mr. Becco very helpful and nice but the most that left me shocked was the way Fredi and Tim work, they’re the best Fredi managed with the banks in an incredible way to get me the best loan for financing my vehicle and Tim Tanco is the maximum he explain in detail every features and operation of my new sienna this man is great knows what he talks and can explain things as they are, from the beginning of my experience until the end Tim always helped me, and Mr. Mike from me and from my mother I want to thank him because he behaved like a leader and a gentleman and I want to thank Jeancarlos and Angel are very noble people Desde el principio cuando llegue al dealer fui bien atendido, el senor Chris y Kevin muy amables, el señor Becco muy servicial y agradable pero lo mas que me dejo impactado fue la forma de trabajar de Fredi y Tim son lo mejor Fredi gestiono con los banco de una manera increíble para conseguirme el mejor préstamo para el financiamiento de mi vehículo y Tim Tanco es lo maximo me explico detalladamente cada funcionamiento de mi nueva sienna este hombre es genial sabe de lo que habla y sabe explicar la cosas como son desde el inicio de mi experiencia hasta el final Tim siempre me ayudo, y el señor Mike de parte mia y de mi madre quiero darle las gracias porque se comporto como todo un líder y un caballero y quiero darle la gracias a Jeancarlos y Angel son personas muy nobles More
by Franklin Diaz
Employees Worked With
Tim Tanco five star, Kevin Primus, Michael Grau, Franklin Beco, Fred Spruill, Carlos Tovar
September 20, 2018
Sucks service I never will came back to this dealer Sucks service I never came back to this dealer I left my car to fix I was waiting from 7 to 11 they never spent what my car need to be fix Sucks service I never came back to this dealer I left my car to fix I was waiting from 7 to 11 they never spent what my car need to be fix More
by Malin
Employees Worked With
Jennifer
June 27, 2018
Unprofessional people The worst dealership in NY,if you want to buy a car go to another place,I had a very bad experience with this people! The worst dealership in NY,if you want to buy a car go to another place,I had a very bad experience with this people! More
by Georgedimi
Employees Worked With
Freddy Velez, Franklin Beco
May 24, 2018
average costumer They are super nice when you go in to keep you there, but you experience problems throughout the buying process and god help you if you don't buy some They are super nice when you go in to keep you there, but you experience problems throughout the buying process and god help you if you don't buy something. I almost bought a car with them and after spending two days and ready to send the funds, they said the car is sold. When I was intending to buy another car, I was pushed to a higher interest rate loan instead of the best offer... In the end, I bought a car at a different dealership... so I asked my refundable deposit back that should take 2 days according to the dealer. I am still waiting for my refund after 3 weeks and every time I call the dealer or manager is not available and never call me back. I rarely write reviews and try to be positive when reading negative once, but I alert you in this case: PLEASE RUN FAR FROM THIS DEALERSHIP More
by Albert
Employees Worked With
Kevin Primus
May 12, 2018
Fast and efficient Very professional! Straight to the point! Franklin was very informative and answer all my questions from the vehicle. Definitely a very helpful and Very professional! Straight to the point! Franklin was very informative and answer all my questions from the vehicle. Definitely a very helpful and honest representative! More
by Nelrec01
Employees Worked With
Franklin Beco
February 28, 2018
eager to get into a bigger vehicle Mr.Franklyn Beco is a very helpful, friendly and Knowledgeable Salesperson. We made an appointment to see him and he attended to us and showed us the Mr.Franklyn Beco is a very helpful, friendly and Knowledgeable Salesperson. We made an appointment to see him and he attended to us and showed us the options that we had with financing versus leasing based on our budget. Thank you Franklyn will be returning to this dealership for all our future maintenance and purchases. The staff there are very helpful and are willing to answer a thousand and one question with no problem. I was very impressed with how Mr. Rich Willis (finance Mabager) took his time to help us and explained everything with details and examples and went beyond his duties to make sure we understood each paper that we were signing. More
by Apolinar C.
Employees Worked With
Franklin Beco, Rich Willis
February 28, 2018
Excellent customer service Franklin & Rich Both went above and beyond on getting me into my new Highlander. They worked together on getting my deal done fast. Thank you guys it Franklin & Rich Both went above and beyond on getting me into my new Highlander. They worked together on getting my deal done fast. Thank you guys it was a pleasure doing business with you both along with the rest of the dealership. Thanks again More
by David M
Employees Worked With
Franklin Beco, Rich Willis
February 23, 2018
Not recommended Be careful if you buy car from this dealer don’t leave it there because they use it and scratch it even the hits my car and they told you it’s not the Be careful if you buy car from this dealer don’t leave it there because they use it and scratch it even the hits my car and they told you it’s not there problem. More
by Mike 7
Employees Worked With
Romario
February 20, 2018
Good service Muy buenas atenciones y gran servicio, tremenda persona, muy complacido, les recomiendo este dealer de toyota, todo el personal que trabaja aquí se me Muy buenas atenciones y gran servicio, tremenda persona, muy complacido, les recomiendo este dealer de toyota, todo el personal que trabaja aquí se merecen muy buenas calificaciones More
by marcos leandro payero ferreira
Employees Worked With
Franklin Beco
