Toyota of Manhattan

I have never received such phenomenal customer service ever. Erick Acevedo is not only an AMAZING sales representative but he is genuinely caring only wanting me, the customer to leave feeling happy. He b ever. Erick Acevedo is not only an AMAZING sales representative but he is genuinely caring only wanting me, the customer to leave feeling happy. He bent over backwards helping me with my situation, and made purchasing my car a breeze. This was my first experience with the Toyota dealership, I was and still am impressed with the amazing customer service. Erick deserves "Sales Rep of the Year Award". More

We didn't end up buying a Toyota, but our experience was a good one. The sales people we spoke with were smart and respectful. If we are in the market for a Toyota, I would go back and give these guys a s a good one. The sales people we spoke with were smart and respectful. If we are in the market for a Toyota, I would go back and give these guys a shot. More

Vidal and Kevin were two of the most dedicated individuals, and worked hard with us to ensure we were able to rent a new car on our somewhat-limited budget. They were friendly too, which made the individuals, and worked hard with us to ensure we were able to rent a new car on our somewhat-limited budget. They were friendly too, which made the entire experience like working with friends, as opposed to "car salesmen," which carries an unfortunate negative connotation. More

The only reason I can recommend this dealership is because of Lauren. After purchasing a vehicle here, our sales associate, Carlos was supposed to send over the window sticker to our insurance agency because of Lauren. After purchasing a vehicle here, our sales associate, Carlos was supposed to send over the window sticker to our insurance agency so our coverage would continue. He assured me this was standard and he was on it. Well after speaking to my insurance agency several days later, I found out this was never done. Additionally, I'd be losing coverage at midnight that night unless papers were received. My husband and I called several times that day to get in touch with the sales manager Jody. He NEVER returned our numerous calls, as he couldn't be bothered with us now that he had our money. Finally, Lauren got on the phone and assisted me. As much as my blood was boiling, she stayed calm, friendly, and assured me she would take care of everything. Even as my insurance company's fax service was closing, she managed to call them herself and work things out efficiently, just in the nick of time. When I think of my dealings with Toyota of Manhattan I have such a bitter taste because of Carlos and Jody's incompetence. However, just because Lauren did such a fantastic job, I'd recommend anyone to go there and deal with her. She should be promoted to sales manager. More

Lauren Swingle is an excellent representative for Toyota. Her ability to follow-up and follow through is impeccable and made me feel like my concerns mattered and my issue important. She was able to underst Her ability to follow-up and follow through is impeccable and made me feel like my concerns mattered and my issue important. She was able to understand my car service needs, addressed it accordingly and resolved my issues professionally. She was ultra customer friendly and has an A-1 personality. As a professional within city government it is refreshing to see an individual deliver with such integrity and function with optimum performance. Thank you Lauren, because of you, I will undoubtedy refer this dealership to my family, friends and associates. You are the BEST!!! Toyota managers, please give Ms. Swingle a RAISE in salary. She is deservant of it. More

The team was very helpful throughout the entire process. They are knowledgeable, friendly, courteous and put the customer first. THey spent all the time needed to help us get the car we want and then ensure They are knowledgeable, friendly, courteous and put the customer first. THey spent all the time needed to help us get the car we want and then ensured we knew everything before we left. More

I thought that I would have received more ($500.00)for my trade in Toyota (2005 Highlander with 151,000 miles). In addition, the check out process is too long, I spent approximately 5-6 hours to check out. trade in Toyota (2005 Highlander with 151,000 miles). In addition, the check out process is too long, I spent approximately 5-6 hours to check out. Kevin Primus and his Sale Consultant (Joseph McKnight) have excellent customer service. They were both friendly, pleasant, and professional. Their customer service can sell me anything. I will recommend them to a friend or family member. Thank you. More

The personnel at Toyota Scion of Manhattan was friendly, professional and courteous. I recommend this dealership from a business and personal point of view. Thank you! professional and courteous. I recommend this dealership from a business and personal point of view. Thank you! More

Excellent experience - bought a 2013 Scion FR-S I purchased a Scion FR-S, a car which is quite difficult to get at that time because of the hype going around. They kept me updated on the ETA and put I purchased a Scion FR-S, a car which is quite difficult to get at that time because of the hype going around. They kept me updated on the ETA and put a fast track on it to speed up the process. They took care of everything including the financing, and made sure the additional options were correctly installed (3M clear bra, LoJack). Carlos Tovar is among the best salesman in my opinion, i had a great experience dealing with him, he is really nice and helpful. Regarding the financing part, Rashid Basir explained everything and answered to all my questions, FYI the dealership is supposed to close at 8:00PM during the week, we were there, including Carlos, until 10:30PM to close the deal. I totally recommend this dealership, if you want to purchase a Toyota or Scion vehicle, delivering a very high level of customer service. More

I would recommend MrBeco he was very helpful today. It has been a very long time since I went to a car dealership to purchase a car. He was friendly and helpful. Thank You again has been a very long time since I went to a car dealership to purchase a car. He was friendly and helpful. Thank You again More