Toyota of Manhattan

Kevin, Jose and John were very professional with the way they handle things, i've had experiences wherein you can see the car salesman's gold tooth sparkle so much it stings! these guys made things easy for they handle things, i've had experiences wherein you can see the car salesman's gold tooth sparkle so much it stings! these guys made things easy for us, made things comfy, made things simple. In keeping things simple, the dealership exceeded our expectations.. More

I was dissapointed during my visit, they have unprofessional attitude, especially the sales person that I dealt with. I was interested on a used Highlander. When time to write up a contract, he l unprofessional attitude, especially the sales person that I dealt with. I was interested on a used Highlander. When time to write up a contract, he lied about the price of the vehicle when asked, have me sign a contract that has the price column blank and sold me the car at the highest price. I put up $4000 in deposit already, found out they play gimmick w/ the price. Fortunately Toyota Financial turned my loan down so I can have my deposit back. The whole experience was bad, they try to play tricks and hope you fell for it. Avoid them if you can. I wound up buying my car from a MA Toyota dealer called WOBURN TOYOTA, very trustworthy, friendly, sold me a '11 Sienna for under invoice. More

The friendliness and efficiency was wonderful. The manager of the dealership came out to introduce himself and told me that they would work with me to get me the car I wanted. He also came out again w manager of the dealership came out to introduce himself and told me that they would work with me to get me the car I wanted. He also came out again when I picked up the car to thank me for my business. They did what they said they would do and they did it within the time frame that they said they would. When I came to pick up my new car, Matthew had all of my papers prepared and waiting to be signed. My car was ready and waiting to be picked up. He took the time to sit with me in the new car and explain all of the features and activate my cell phone. They were very nice and I would recommend this dealership. More

It was only by chance that Kevin spoke with us while we were looking at different cars at this dealership, but it sure was a stroke of luck! He presented us the different options to consider and answered a were looking at different cars at this dealership, but it sure was a stroke of luck! He presented us the different options to consider and answered all our questions and concerns about purchasing a 7-seater 2010 Rav4. Apparently, those are not that easily available, but Kevin did everything he could within the time frame he estimated (a week) to get it for us. Purchasing a car is not a speedy process, but we didn't feel time pass as it was so easy to talk to Kevin and Ray, even about things outside the car purchase. It was truly a pleasant experience because of their patience and consideration. Furthermore, we believe that they are just innately amiable. We highly recommend this dealership, especially Kevin and Ray, to anyone who is interested in buying a car. -Angelo and Katrina More

This dealer is the worst. I bought a Sequoia because I didn't want to have any issues with the quality of the vehicle. I had a Nissan Pathfinder before this that was bullet proof. I have only had the ve didn't want to have any issues with the quality of the vehicle. I had a Nissan Pathfinder before this that was bullet proof. I have only had the vehicle for about 12,000 miles and I am now having a significant transmission issue. It won't shift from park into drive without making a very loud clunking noise. After having the vehicle for 4 days, they are now claiming that it is within "spec". This has to be the worst dealer I have every dealt with. More

We tried to buy a used Camry from them. But these folks are terrible. Vidal was our salesman and was a nice guy. But the dozen or so managers are awful. Firstly, a price has to go through god knows how man are terrible. Vidal was our salesman and was a nice guy. But the dozen or so managers are awful. Firstly, a price has to go through god knows how many managers and they all keep putting it off and saying they can't get ahold of the manager they need to to get final approval so you sit there for hours. We negotiated a price with Vidal and started doing the paperwork. Then a manager informed us that his manager had not approved the price, even though they were starting the selling paperwork and had already sent us to the finance department. When we called them on it, they seemed surprised. But their strategy seems to be that if a customer has put in 6-7 hours of waiting around time, they'll just suck it up and pay the extra money and buy the car rather than repeat the experience again at some other dealership. They are awful - save your time and money - don't shop here! More

AT A TIME WHEN I WAS UNCERTAIN ABOUT WHAT DECISION I WAS GOING TO MAKE ABOUT PURCHASING A VEHICLE, THIS STAFF GAVE ME COMFORT. FROM MY FIRST PHONE CALL I FELT VERY COMFORTABLE WITH THE STAFF AND HAD ALL OF GOING TO MAKE ABOUT PURCHASING A VEHICLE, THIS STAFF GAVE ME COMFORT. FROM MY FIRST PHONE CALL I FELT VERY COMFORTABLE WITH THE STAFF AND HAD ALL OF MY QUESTIONS ANSWERS. THIS WAS THE REASON I CHOSE TOYOTA OF MANHATTAN IN STEAD OF WESTCHESTER TOYOTA, WHICH IS MUCH CLOSER TO MY HOME IN YONKERS, NY. EVEN AFTER MY PURCHASE I NEEDED A SMALL ADJUSTMENT ON MY VECHILE AND WAS WELCOMED WITH NO PROBLEM. THIS KIND OF SERVICE IS VERY MUCH APPRECIATED. More

09/04/2009 With a horrible experience @ East Coast 09/04/2009 With a horrible experience @ East Coast Toyota, a different salesman at East Coast agreed to give us a Rav4+3rdRow for 23600 (+$300doc $20 09/04/2009 With a horrible experience @ East Coast Toyota, a different salesman at East Coast agreed to give us a Rav4+3rdRow for 23600 (+$300doc $200RegFee). Toyota Manhattan being close by to my job, I decided to stop by to see if they could match it before I wasted time driving back into Jersey for round two. So I did an "internet Chat" on w/ a "female" on their website that seems to go by the same name 24/7 and she said she'll take down my info and pass the quote to a salesman who will call me back in the morning by 10am. 11am comes around and I'm about to get off work with no phone call. So i called Manhattan directly and again asked if they could match the quote, and was told a salesman would call me back again. I did recv a callback from Frank Beco who said yes, they can match EastCoast's quote of 23.6 and will meet w me later. My fiance & I get there by 12:30 and Frank refers us to Salesman Jay. He looks at our quote and counters with a 24200 quote. wth?!?! so fine, we play along and see what OTD is.. and it's 200$ above EastCoast. Manhattan does NOT have the car, but said will get it for us. We said we'll pay the xtr 200$ ONLY if they can get it in Pacific Blue (which EastCoast did only had silver) and Manh said they DEFINITELY can get and they'll call us the next day to follow up for a downpayment to secure the transfer. So we decided not to go to EastCoast and wait for Manhattan's good news.. We dont hear back from Manhattan for the next few days so we assume they never found the car (as it is rare to have a 3rdRow RAV4 and especially in PacBLUE). & since Manh didnt call the very next day, we followed up with EastCoast to see if their offer was still standing at 23600, we were not going out to jersey for east coast the 2nd time for nothing. EastCoast never returned our multiple msgs left so we gave up on them as well. NOW... 10/27/2009 today... we are STILL receiving emails and phonecalls weekly from Manhattan Toyota asking us if we are still interested in buying a RAV4. they are spamming us despite responding to EVERY single email and phonecall saying we already bought our RAV4 and TAKE US OFF YOUR CONTACT LIST!! Their internet dept is a FAKE and only uses it to insist that you come in to the dealership. do NOT give them your email, or phone number!! w/ a twist, thankfully Manhattan had prevented us from going to EastCoast to buy a Silver RAV4 that we DONT want, and instead we found Lawrence Toyota who has an EXCELLENT Internet Dept conducting paperwork & communications via email,fax,&phone, and FOUND the pacific blue RAV4 i wanted and drove it up 250miles from Maryland to NJ. and to sweeten the deal, it came with xtr accessories @ the same price as EASTCOAST. You can read my horror story of EastCoast on their page here @ dealerrater too. More

This was my first time buying a car. I originally went to Bayridge Toyota. After spending 6+ hours there, my whole deal for Cash For Clunkers would not go through because they they were not sure if they coul Bayridge Toyota. After spending 6+ hours there, my whole deal for Cash For Clunkers would not go through because they they were not sure if they could get reimbursed by the government. I feel that they knew that from the beginning and were misleading in their actions to get me to do so much paperwork that I would wait for the deal to go through no matter what. After leaving there, I called Toyota of Manhattan. I was told to see Greg Gordon when I came in. It was late and near closing time when I got there after spending so much time at Bayridge Toyota. Upon entering Toyota of Manhattan, Greg Gordon and I got down to business. Greg Gordon listened to my story, I told him Bayridge Toyota lost my business, and that it was Toyota of Manhattan's turn. Greg Gordon stepped up to the plate in a BIG way. Courteous, straight forward, and professional. It couldn't be easier. He saw what I was trying to get done (Cash For Clunker deal and a car ASAP) and was making it happen flawlessly. I'm a quick person and he worked at my speed. I think I was out of the dealership at around 20 min with a smile on my face getting everything I wanted. It was perfect to deal with such professionalism and excellence. I wish I was buying a car everyday from him. He's straight forward and a great salesman. I don't feel that I was taken by a car salesman or the dealership. Greg Gordon promised the car I wanted on a particular day at a set price. Man of his word!! I had my doubts this was going to work because the car I wanted was sold out everywhere. I called him over the couple of days I had to wait for the car. He picked up the phone EVERY time I called and gave me the latest update on my arriving car along with the time to be at the dealership to pick it up. The final paperwork went through easily with Greg Gordon and his other coworkers. The car I wanted arrived as promised. Not one problem with Toyota of Manhattan or Greg Gordon. I appreciate that he was true to his word, professional, and easy to work with. Could not ask for more. I have been telling stories of how great Greg Gordon was to work with when buying a car. I will be referring him to all my friends. More

Please be aware that Toyota of Manhattan uses fraudulent tactics with their customers, namely "bait and switch" approach. I was looking for RAV4 V6 Limited 09. This dealership was close to my job & I de tactics with their customers, namely "bait and switch" approach. I was looking for RAV4 V6 Limited 09. This dealership was close to my job & I decided to give them a try. I was asked to come in to discuss what type of car I wanted. After a lengthy negotiation, we were able to settle on a price that was acceptable to me. However, I had to wait to receive a car, not a problem since the price was right. Once the car came in, I went in and spoke to their finance guy. We agreed on all details & the only thing left was for the general manager to approve my deal. I was told the manager was not there, but they would call him & call me back. Since by the end of the day no one called me, I called them myself. I was told by sales manager that deal was not approved & they were going to refund my deposit. The next morning I went to back to them to see if I can salvage the deal, but was told that the car was already sold. At that point they offered to order me a new vehicle at a new higher price. All I would have to do is wait another month and pay an extra $2000 over the original agreed upon price.My advise take your business somewhere else. More