Toyota of Manhattan

If it were possible to give this dealership less than a 1 rating, I would. DO NOT repeat DO NOT come here to buy a car. Or to lease one. Or for servicing. FOR ANY REASON AT ALL. The people who work here rating, I would. DO NOT repeat DO NOT come here to buy a car. Or to lease one. Or for servicing. FOR ANY REASON AT ALL. The people who work here are a unique combination of arrogance, incompetence and crookedness. We initially leased a car from this dealer for 3 years (bad idea). The salesman who initially "helped" us with our lease provided us with no information on the car we wanted. He also got the colour of the car wrong. 3 years later, we wanted to purchase the car. We called and got absolutely no help or information at all, except for "when do you want to come in?". We did not want to make an appointment to meet with these people and waste an entire day. I demanded to know the paperwork and anything else that might be required. After several phone calls Mr. Howard sent me a credit application form. Frustratingly, he did not understand the difference between a sole proprietor and a corporation. Finally we made an appointment to buy the car. Having told us that we needed nothing but "the car and our driver's license", guess what - we needed a slew of other things which we had to scramble to get. We were so flustered by the whole experience, that when they finally gave us the credit application to sign, we unwittingly agreed to an additional $6500, yes, $6,500 in OPTIONAL warranties and guaranties. AT NO TIME AT ALL WERE WE TOLD THAT THESE WERE OPTIONAL. It was only when I called up to get further clarification on the numbers (which incidentally took 3 phone calls - they are LOATHE to give you any information AT ALL), and my further enquiries that I was told that these were optional. THEY ARE CROOKS. All my communication with these people has not failed to frustrate me completely. AVOID AT ALL COSTS. More

My experience with Vidal Salcedo was pleasant and very professional. He was very knowledgeable of the question at hand and he was very patient to teach me about my "GPS system" question. I have no doubt professional. He was very knowledgeable of the question at hand and he was very patient to teach me about my "GPS system" question. I have no doubt that I will go back again and again and Vidal will assist me with the same enthusiasm as today. Thanks to Vidal and I strongly recommend people to look for his assistance. Mrs. Rueda. More

We had a wonderful experience at this dealership. Kevin was incredibly patient with us and understood exactly what type of car we wanted and at what price. No surprise fees, no tricks. And he walked us thr was incredibly patient with us and understood exactly what type of car we wanted and at what price. No surprise fees, no tricks. And he walked us through till the end of the deal, and then some. More

I have given Toyota of Manhattan a perfect score because Theo the internet Manager, and John the finance manager were very helpful and excellent to do business with. They both made the experience painless Theo the internet Manager, and John the finance manager were very helpful and excellent to do business with. They both made the experience painless and hassle-free. I would highly recommend this dealership to others. More

I had a wonderful experience with Kevin. He is a true professional and a very kind/warm hearted individual. His salesmanship is superior and he's no doubt an asset to this dealership. Would not think twi professional and a very kind/warm hearted individual. His salesmanship is superior and he's no doubt an asset to this dealership. Would not think twice in dealing with him again. Ray was very kind and to the point on closing the sale. Dealership have a great core of professionals... More

Just picked up a 2009 Yaris, I had a great experience at this dealership. Kevin was very professional and fast. I didn't have to ask for much, he knew exactly what i needed. I love my new car and I most def this dealership. Kevin was very professional and fast. I didn't have to ask for much, he knew exactly what i needed. I love my new car and I most definitely suggest to buy your next Toyota @ the Manhattan store. More

I just want to take the time to say how great toyota/scion of Manhattan is. I had a GREAT! experience they work very well with me. I like how they made sure they had the car or would get the ca toyota/scion of Manhattan is. I had a GREAT! experience they work very well with me. I like how they made sure they had the car or would get the car i was look for befor doing any paper work, not like some other dealers that say they have the car you looking for and then try to take your deposit. Kevin who was the dealer that took care of me was the best him and his team. kevin made sure that the car i wanted (scion tc RS 5.0) he had or would get for me, not like some other dealership that i went to (east coast toyota/scion NJ) who told me they had the car and told me it would take 4 weeks to get my car and they try to sell me something that i didnt want and $2,000 more, "What The Fu*k" so i got my deposit back and went to toyota/scion of Manhattan it took 1 hour to find my car and next day drove off :-)(KEVIN IS THE MAN!). i even ask for pizza just joke around cause they would all ways ask if i need any thing and they wear willing to get it for me how cool was that. overall i had a fun time with all the guys at toyota/scion of manhattan THANK YOU! More

I went to Toyota of Manhattan on a Sunday afternoon to look at the Rav4 and Highlander. Mike Ruperto was helping me within moments of walking through the door. Right from the beginning he was extremely look at the Rav4 and Highlander. Mike Ruperto was helping me within moments of walking through the door. Right from the beginning he was extremely friendly and receptive to all my questions. He made it very easy for us to test drive both vehicles and helped us come to our decision on purchasing the Rav4. When I came back to make the purchase he made the negotiation process extremely easy and we agreed on a very fair rate. Within two days he had the car ready for pick-up even though he had to drive out and get it himself. I look forward to many years in my new Toyota, but when the time comes again for a new car I will happily return to Toyota of Manhattan. More

This is our third experience with Toyota of Manhattan. This last experience prompted us to buy a car rather than lease it. Our sales person, Kevin Primus, was extremely diligent, and easy to deal with. H This last experience prompted us to buy a car rather than lease it. Our sales person, Kevin Primus, was extremely diligent, and easy to deal with. He never made us feel uncomfortable or pressured us to close the deal. Franklin Beco was also very friendly and cooperative in meeting our requests in order to finalize the sale. We would definitely recommend this dealer to our friends and certainly would suggest they see Kevin and Franklin. More

I have been shopping for a Highlander Hybrid for the past several months and visited or got quotes from several dealers in New York City, New Jersey and Long Island. Initially I contacted this dealer via em several months and visited or got quotes from several dealers in New York City, New Jersey and Long Island. Initially I contacted this dealer via email and I dealt with Theo who manages the Internet inquiries. Theo was responsive and persistent, even after 2-3 months lapsed. What triggered my purchase was the fact that this dealership offered a $3000 discount on all Hybrid models during the duration of the NY car show (Theo sent a mailer out to his contacts). So at that point I got firm quotes from a couple of other dealerships and Toyota of Manhattan's price came out on top. When I went to visit the dealership Theo passed me on to Kevin, who couldn't be nicer, more efficient and willing to help. In fact all the people I dealt with were quite nice. I was able to seal the deal, find a car with the color and options I wanted (they had to bring it in from CT), and get all the paperwork done in just a few days. I picked the car up yesterday. Hopefully the service experience will be just as good (or you'll hear from me again). I should add that my transaction was particularly smooth because I knew what I was going to buy and that I was going to buy that car, and I knew color and specs from the start. So I was perfectly willing to give my information and put a deposit down when I finally visited the dealership. If you are still kicking tires you may be less willing to do so and a salesperson may seem pushy if they try to get all sorts of stuff from you. Nevertheless, I am surprised to read some of the less positive comments on this dealership as that was not my experience at all. I am a 19-year customer of Lexus and clearly the customer experience there is very good and hard to match. However, I have also dealt with other dealers (Honda, Ford, etc.) and Toyota of Manhattan, as a dealer experience, certainly beats my experience with many other dealerships over the years. More