Toyota of Morristown

1. Waiting 3.5h for an oil change and a basic inspection, after having scheduled the appointment 2 weeks in advance is hard to accept and understand. 2. Prices estimated for the break pads, rotor, and spa after having scheduled the appointment 2 weeks in advance is hard to accept and understand. 2. Prices estimated for the break pads, rotor, and spark plug replacements are double, when compared with a regular garage. 3. But the worst experience is cheating on these reviews. I received an email asking for my feedback after the visit, but when I tried to select 1, 2 or 3 stars, the link got misdirected to a "dealer unknown" page. However, when I tried 4 or 5 stars, I landed here. Basically, the attempts to leave bad reviews are blocked, while good reviews are allowed through. Very deceiving! More

I had an appointment for service and dropped my vehicle off the night before. When I called to schedule I was asked if I needed a loaner call, I then asked if I have an 8:30AM appointment will my vehicle b off the night before. When I called to schedule I was asked if I needed a loaner call, I then asked if I have an 8:30AM appointment will my vehicle be ready by 11AM I was told yes so therefore I opted out of the loaner. When I called around Noon because I still had not been notified my vehicle was ready they told me they were just getting ready to start it. I asked why that was when I had an 8:30 appointment I was told well you dropped it off the night before so you don’t really have an appointment we take people that are here waiting for their vehicle before you and you get pushed back. I then asked why I wasn’t told that because if that was the case I would have taken a loaner car and I was now in a jam without my vehicle. I was told well that’s the way it is I will let management know. That wasn’t enough I get a call from service saying I need my cabin filter and air filter replaced and it will cost Around $156 to replace I at first said yes, less then 1 minute of saying yes I called back and asked them not to do the filters the cost was to high. I was told too late we did it already…. Really within less then a minute you replaced the filters you didn’t even have time to walk back to the mechanic to tell him to proceed. I have been a customer of Morristown Toyota for over 10 yrs have purchased and leased several vehicles, they are no longer what they used to be I used to recommend them to every one. They were always honest and responsive and were always fair with their pricing for service as well as vehicles. They have seemed to jump on the band wagon of over charging for everything. Their attitudes now are basically too bad, they will Find someone else.I went to purchase a new vehicle from them it was a joke the mark up they were charging was ridiculous. I guess the greed out ways the the great customer service they used to provide. Needless to say they lost extremely loyal customer but I’m sure they don’t really care. More

the team at toyota are wonderful. Brailyn helped me out and he was excellent. he knew what the car needed. and the car was returned cleaned. 10 stars......... Brailyn helped me out and he was excellent. he knew what the car needed. and the car was returned cleaned. 10 stars......... More

I have no complaints about my car service. However, the car was still wet from the car wash when they delivered it and when the windows dried they were very messy. Also for some reason‘s all However, the car was still wet from the car wash when they delivered it and when the windows dried they were very messy. Also for some reason‘s all my radio stations were reprogrammed and my clock time was changed. This was very annoying. I wanted a shuttle when my car was ready for pickup and was told there was no shuttle space available. When I was immediately able to obtain a ride to Toyota, the shuttle was sitting in the parking lot. I only needed a ride five to seven minutes away. Seems like they could’ve worked something out. More

Needed a replacement tire and wheel inspection, took care of it all on same day I dropped it off. of it all on same day I dropped it off. More

I have been servicing my 183,000 mi, 2010 Venza, consistently here for 10 years, and the car continues to run like new. They have always given my car excellent service. Keith was my service manage consistently here for 10 years, and the car continues to run like new. They have always given my car excellent service. Keith was my service manager for this appointment, and was courteous and attentive. More

They behave as though they service the highest paid community. Replaced a water pump for $1,600. $400 parts list and three hours of labor later. Also the repair techs get a piece of the parts and la community. Replaced a water pump for $1,600. $400 parts list and three hours of labor later. Also the repair techs get a piece of the parts and labor and as a result, the tech involved with the estimate will be used and their schedule availability dictates when you can bring it in. If you want to go to a service place that you can repetitively trust and not look over every service estimate with a fine toothed comb.....Don't go to Morristown Toyota. More

Fast and easy service. Very friendly staff. Overall very professional. Would return for service again. Very friendly staff. Overall very professional. Would return for service again. More

Took my Prius in for third complimentary service. I am impressed with the efficiency and professionalism of the staff. The courtesy shuttle is a huge benefit and the drivers are very pleasant and e I am impressed with the efficiency and professionalism of the staff. The courtesy shuttle is a huge benefit and the drivers are very pleasant and efficient. More