Toyota of Naperville

new rav4 Wonderful experience. Dave made buyinga new car so easy. Explained everything to me removing all questions and concerns from my mind.VERY VERY VERY HA Wonderful experience. Dave made buyinga new car so easy. Explained everything to me removing all questions and concerns from my mind.VERY VERY VERY HAPPY LOVE MY TOYOTA. More

David Zidlicky Sales consultant: David exceeded my expectations in reviewing and sharing his insight of over 30 years in the automotive business with our new Avalon Touring. A very smooth and easy pr expectations in reviewing and sharing his insight of over 30 years in the automotive business with our new Avalon Touring. A very smooth and easy process to purchase our 2nd vehicle form this dealership. We Highly recommend to call David if your seeking a new Toyota, Dustin Boundy and Peter Murray took the lead to make the car buying experience easy and comfortable. For service, our family has known Jeff Suva for years and he does an outstanding job as well. Our 3rd vehicle from this dealership. More

Business with Mr. Kieda went really quick and without any problems. He gave us as much information we needed he was very helpful in making our experience as easy as possible. I will recommend Mr. Kieda to my problems. He gave us as much information we needed he was very helpful in making our experience as easy as possible. I will recommend Mr. Kieda to my friends and family. More

Overall good experience, would recommend some streamlining Overall my experience was good. Everyone was always friendly & helpful. It was nice to meet the General Manager, Pat O'Brien and tell him how great Overall my experience was good. Everyone was always friendly & helpful. It was nice to meet the General Manager, Pat O'Brien and tell him how great Jacob was. I did find the experience in completing the paperwork a little long (about 75 minutes from the time I said "I'll buy it" until I was out the door). I had applied for Toyota Credit but had indicated another dealer, Naperville didn't help me try to get that credit app sent to them. If I were in charge I would have picked up the phone and called Toyota Credit for the customer and, with customer permission, had the app sent over. Instead I had to re-apply (and Naperville's application is incomplete, I had to complete the rest of the app verbally, adding to the time). Additionally for some reason Illinois wants to try to charge Missouri's sales tax and then charge me $166 for that priveledge. When you buy a car in Missouri, tax is paid when you register. Naperville over-charged me $80 for the sales tax, which I hope to get refunded someday. Again, overall good experience and a great deal, just some tweaking needed in their finance department. I would recommend them, they were professional but need to better set expectations (charges for out of state and timelines for the transaction). The last car I bought, a Honda, took 30 minutes including the time to do the credit app in the dealership. More

We were looking for a new Avalon and had contacted two other dealers in addition to the Naperville dealership. After our experience in Naperville we would recommend this dealership to anyone looking for a other dealers in addition to the Naperville dealership. After our experience in Naperville we would recommend this dealership to anyone looking for a new or used car. Our salesman (Dave Zidlicky) was friendly, helpful and knowledgeable and made the whole experience a pleasant one. Everyone else we dealt with was friendly and helpful as well. More

First of all, I have owned a Toyota for over 35 years. The reliability of this brand is outstanding! For the last 20 years I have been purchasing my cars (family's too) from Naperville Toyota. The sales d The reliability of this brand is outstanding! For the last 20 years I have been purchasing my cars (family's too) from Naperville Toyota. The sales department and service department are excellent. If my car requires more than 1-2 hours of work, I am always able to get a loaner. I recently bought a 2014 Toyota 4Runner but Naperville Toyota did not have the one that I wanted. I called my salesman Kareem Thomas who found the exact car (color, options, etc.) from another dealer and called me as soon as it came in. Even though my car happened to be at a Toyota dealership that was 5 min from my house, I purchased the car from Naperville Toyota. I will not deal with any other dealership!!! More

Paige at Toyota of Napperville was a superstar in that she was a trusted advisor and not a typical "push anything on you" salesman/woman. I am finishing grad school and start my new job in a few short we she was a trusted advisor and not a typical "push anything on you" salesman/woman. I am finishing grad school and start my new job in a few short weeks in Chicago. And I need a reliable car for my job. I started my search for the right vehicle at Grossinger, and let me tell you, the image of the typical "in it for myself" car salesman who would sell you anything if it would make a profit was what I experienced at Grossinger. So, I decided for to look for a different dealership experience and noticed that Toyota of Naperville had among the highest Google ratings in the Chicago metro area. So, I went. Although the used car that I initially bought from Naperville turned out to be a lemon, I am rating Naperville a 5 because of how they handled the situation. I was able to exchange my lemon like the deal never happen!! Then buy a car that better fit my needs and interests. Paige listened to what was important to me, helped me out, and the first car salesman that allowed me to call/text her with any issues and on her day off. She really went the extra mile in making sure that I was taken care of, the matter was resolved, and was really friendly in helping me make a great choice. The staff is super professional and I highly recommend coming here to buy your car in the Chicago metro area. Yes, it is not in the city, but it's worth it!! More

I decided to go back to Toyota of Naperville to pick up new Camry based on my previous experience few years ago. As expected, Leo and the sales team was there to work with me before, during and after the p new Camry based on my previous experience few years ago. As expected, Leo and the sales team was there to work with me before, during and after the purchase to make sure all my questions and concerns were answered and to ensure I was fully satisfied. Thank you, Tom K. More

I had just bought my first new car from Toyota of Naperville. I wanted the remote start on my car. I had dropped my car off at noon and they said it would most likely to be overnight. They gave me a Naperville. I wanted the remote start on my car. I had dropped my car off at noon and they said it would most likely to be overnight. They gave me a loaner with no problems. Courteous an professional staff made my experience wonderful. So in about 5 hours I have gotten a call to pick up my care. Surprised on how fast they had my car finish. When i came back David had shown me how to use my new remote start. He was so nice to me. I will continue with all of my service threw Toyota of Naperville.. More

Excellent buying experience! I went to 7 different dealerships trying to find the elusive 2014 Camry since most had only 2014.5 version at the best price, and end up at Toyota of Naperville. This deal dealerships trying to find the elusive 2014 Camry since most had only 2014.5 version at the best price, and end up at Toyota of Naperville. This dealership is extremely organized, their website is transparent and provides detailed information on each car they have including mileage and VIN#. I called them and Internet sales manager Shannon Garofalo was very knowledgeable and courteous, she gave me by far the best price on the market. Then Russ Harris took over and showed great knowledge, honesty, professionalism and a rarity - a sense of humor. He used computer and the company IPhone to quickly locate the car(s) I was looking for. I checked out a few new cars and even drove them in the lot and was able to quickly choose the right car. I financed the purchase through Toyota Motor Credit, Russ efficiently entered my information and once the credit score was produced he shared it with me, and even gave a copy of it. Maybe nowadays it is a norm, but 10 years ago some other dealership would not even disclose the credit score. I highly recommend this dealership. More