Sign In
All Salespeople
Sales Department
This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
Toyota of Naperville
4.9
5,780 Lifetime Reviews
1488 West Ogden Ave, Naperville, Illinois 60540 DirectionsSales: (630) 524-4216
Service: (630) 599-8924
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 5,780 reviews
January 21, 2020
"Outstanding service by Jacob Basathia"
- mjr1I drove from downtown Chicago to purchase a 2019 Prius AWD XLE. It was definitely worth the trip. There were a couple of minor glitches that required attention by the service department, but every individual who I interacted with was highly professional, knowledgeable, and efficient. Also, there was no BS.
Read MoreEmployees Worked With
Other Employees :
mechanic who solved my flashing parking assist light issue was also outstanding
Helpful January 20, 2020
"Jacob provided great service and was very accommodating..."
- TomJacob provided great service and was very accommodating at the dealership. He was well-prepared and very informative which enabled me to make a more informed decision.
Read MoreEmployees Worked With
January 19, 2020
"I was very satisfied with my whole experience. The..."
- dabearfnI was very satisfied with my whole experience. The product specialist was very nice, informative, and so patient with me. I would recommend this dealership to anyone.
Read MoreJanuary 19, 2020
"Dave was great and handled our pivots and change of..."
- Toby MDave was great and handled our pivots and change of thoughts well. We came in for one car and came out with another but a much better fit for our family. Very pleased with their efficiency with the purchase, the trade-in and even the difficulty with an out of state registration
Read MoreEmployees Worked With
January 04, 2020
"Excellent service. One of the best. I will definitely be..."
- Fsaleh36Excellent service. One of the best. I will definitely be doing service here again. Jacob was very kind and helpful. Got us through the whole Process.
Read MoreEmployees Worked With
January 04, 2020
"Harvey has been an absolute pleasure to work with. I..."
- Deltablue44Harvey has been an absolute pleasure to work with. I purchased a 2019 Toyota Prius and he really helped streamline the entire process. I would highly recommend him.
Read MoreEmployees Worked With
January 04, 2020
"I leased a new Rav4 from Naperville Toyota on 12-31-2019...."
- VanyedlaI leased a new Rav4 from Naperville Toyota on 12-31-2019. I had a very pleasant experience working with all the Toyota people involved in closing the deal, especially Bobby Quintanilla. Venkaiah yedla
Read MoreEmployees Worked With
January 04, 2020
"DJ Mallard is the best car sales professional I have ever..."
- katieanddesiDJ Mallard is the best car sales professional I have ever worked with while purchasing a new car!! He clearly deserves 5 stars, as he has that truly unique combination of skills which includes respect, sincerity, knowledge, communication and follow through. DJ made this experience remarkable and amazing and we are truly grateful to him for his service and professionalism! Thank you!!
Read MoreEmployees Worked With
January 03, 2020
"Straight forward negotiation"
- eliThe sales person, Jacob Basathia, was helpful in creating an atmosphere conducive to buying a new car. We discussed finding the exact car I wanted which was not on the lot but promised in two business days. I felt the process of negotiating a price was fair and only a few back and forth to gain the final price. The sales manager was in on the final price and we came to quick agreement. I am a repeat customer of Toyota of Naperville and they are always friendly, efficient, and sell a good product.
Read More
