Toyota of Naperville

I have always purchashed from Toyota of Naperville and Jacob Basathia is the only salesman I will work with. I'm sure all the others are fine but once you find the best you stick with him. Jacob is honest Jacob Basathia is the only salesman I will work with. I'm sure all the others are fine but once you find the best you stick with him. Jacob is honest, caring, friendly and always goes above and beyond to help with what ever is needed. Thank you Jacob! More

The service was good. A friend who had done business with Jacob informed me of the service. My friend contacted Jacob on his day off and Jacob got me in touch with Russ. Jacob informed me of the service. My friend contacted Jacob on his day off and Jacob got me in touch with Russ. More

Everyone at the dealership including finance was very friendly and helpful. They even helped set up the Bluetooth before we drove off in the new car. friendly and helpful. They even helped set up the Bluetooth before we drove off in the new car. More

Dwight was a pleasure to meet today! He was very knowledgable and easy to talk during our visit. He answered all of our questions and then some. It truly was a 5 star experience! knowledgable and easy to talk during our visit. He answered all of our questions and then some. It truly was a 5 star experience! More

Both Mr. Kieda and Mr. Zidlicky were friendly and attentive to my wife and I on the two occasions we visited Toyota of Naperville. Mr. Keida showed us the available Rav4 and highlanders on the lot an attentive to my wife and I on the two occasions we visited Toyota of Naperville. Mr. Keida showed us the available Rav4 and highlanders on the lot and the next day Mr. Zidlicky made the process of purchasing a new car a breeze from picking an Internet special to the actual driving off the lot in a new highlander. All and all a pleasant experience. More

I came in with my younger brother and I was going to use that experience to help him understand the art of negotiations. I was very surprised with the straight forward service we received. The sales perso that experience to help him understand the art of negotiations. I was very surprised with the straight forward service we received. The sales person and the management were great. I pride myself on being a good negotiator but usually it takes a long time before a deal can be reached. I felt that Kareem was honest and sincere and it helped for a deal to be reach. Thank you all because we were not pressured and we really feel great about our purchase. More

Harvey was very friendly. He wasn't pushy at all. He answered any questions I had, plus explained many features of the car while I took it out for a test drive. I liked his mellow approach. He is very k answered any questions I had, plus explained many features of the car while I took it out for a test drive. I liked his mellow approach. He is very knowledgable. He even called and emailed me after I purchased the car to see if everything was okay. Dave was also very helpful in explaining the different options I had in adding features to the car and also warranty and maintenance information. More

My husband and I bought our first Prius at Toyota of Naperville after talking to Bill Lutz on the phone. We drove 180 miles to go to this dealership because of his willingness to find exactly what car Naperville after talking to Bill Lutz on the phone. We drove 180 miles to go to this dealership because of his willingness to find exactly what car we wanted. He then had it trailered down from Ann Arbor Michigan. We like the friendly and courteous staff, and even come back for routine maintenance. Once we decided because of the weather to have the tires rotated at our local Toyota dealership: never again. Not all dealerships are created equal! On a 25,000 mile maintenance check we stopped to visit Mr. Lutz, and to see what other Prius models were available. With the mileage we have been getting we decided maybe it was time to buy a second one. Mr. Lutz was never pushy, nor told us what we needed. He let us go at our own pace in deciding as to what we wanted to do, as well as deciding on the financing available. Gary Jaros helped us with the paperwork and also made that quick and painless. We drove off with our new Prius and couldn't be happier! We have every intention of returning again! More

After visiting another dealer in the area and getting the answers I wanted on the vehicle I decided enough is enough. I had my mind set on another manufactures vehicle but after the numbers given on the trad answers I wanted on the vehicle I decided enough is enough. I had my mind set on another manufactures vehicle but after the numbers given on the trade in and lack of professionalism I decided to look into a Toyota vehicle knowing the quality and service we have received throughout the years at Naperville Toyota. Dave was great he worked many hours with me on making my decision and got the information I wanted. I have told Tom Kasper a friend of mine about the dealership and he said he was happy with his experience of purchasing a car at Naperville Toyota. More

Very friendly and helpful. Robert was very patient during the process. He was able to accommodate our schedule. He was returning our phone calls immediately. the process. He was able to accommodate our schedule. He was returning our phone calls immediately. More