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Toyota of Naperville
Naperville, IL
8,852 Reviews
The best product in the world won’t sell itself. The staff at Toyota of Naperville takes the reputation and reliability that Toyota cars and trucks have built over the years and added their own spin. With 40 years of automotive experience, customers who enter the Naperville, IL facility will be treated to a unique car-buying experience where their needs will be listened to and are the only thing that really matters. Toyota of Naperville is one of the highest rated dealers on DealerRater.com because they have the most professional staff that is full of knowledgeable sales people who take the time to understand the unique needs of each unique guest.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 8,852 reviews
December 05, 2012
It was a good experience working with Kris. He was very professional and helped close the deal in a timely manner. Would highly recommend him to others. professional and helped close the deal in a timely manner. Would highly recommend him to others. More
by avron2637
December 04, 2012
Chris was awesome to deal with. He made the purchase of my new Prius easy and fun. He was professional and made sure I knew all the details before I left the showroom. I will highly recommend him to my fri my new Prius easy and fun. He was professional and made sure I knew all the details before I left the showroom. I will highly recommend him to my friends who are looking for new cars. And I love my new car! Rick Planos More
by rplanos
December 04, 2012
Excellent !!!! Robert & Nino were both extremely helpful & worked with us to make sure we got the exact car we wanted & stay in our price range. The process was very quick & easy. Highly recommend t helpful & worked with us to make sure we got the exact car we wanted & stay in our price range. The process was very quick & easy. Highly recommend this dealersahip. More
by cindy79
Employees Worked With
Robert Kieda
December 04, 2012
I have purchased 2 new Toyota Tacoma's here in the past 2 months. Each time, I was greeted with friendly and professional service. I was truely impressed with the knowledge and experience of Justin Buck and months. Each time, I was greeted with friendly and professional service. I was truely impressed with the knowledge and experience of Justin Buck and Dan Gulley each and every time I intereacted with them. Through tough circumstances and despite a few roadblocks, Toyota of Naperville was always putting their best foot forward and exceeded my expectations. More
by frank8c
Employees Worked With
Justin Buck
December 04, 2012
Recently, my wife and I did as much homework as time allowed in order to purchase a 2013 Limited Highlander. We asked a limited amount of distinguished Chicagoland Toyota dealerships to make the ?very b allowed in order to purchase a 2013 Limited Highlander. We asked a limited amount of distinguished Chicagoland Toyota dealerships to make the ?very best proposals possible on the Highlander we wanted in order to (not only) win over our business but also begin or continue an ongoing customer / dealer relationship for the future. Naperville Toyota stepped up to the plate and countered the very best proposals I received from other dealerships. First, I was very pleased with the friendly and reasonable first proposal made by Ivon Correa followed by the equally friendly conversation and winsome negotiations of Tom Gregg, the Internet Director. The internet and phone conversations convinced my wife and I to come to Naperville Toyota ready to potentially do business. Second, the attentive Sales Manager Peter Murray assisted us when we arrived and directed us to the sales consultant Kris Kosinski. My wife and I thought Kris was a special, thoughtful person. Kris was pleasant, reasonable, VERY knowledgeable, and not phony or pushy. We were impressed that Kris encouraged us to actually ride in the vehicle of our choice before we made any final decisions and negotiations. My wife REALLY appreciated that! Kris took us to the cool test drive outdoor facility near the dealership where my wife and I got to drive the Highlander amongst a great variety of terrains. Kris wanted to ensure that we were comfortable in and with the vehicle before we were ready to purchase. Before saying yes to the new car, my wife was set on getting our meticulously kept used Toyota vehicle traded in to Naperville Toyota in order to apply the amount received towards the Limited Highlander we wanted. Through very reasonable and civil negotiations, Kris with the backing and advocacy of Tom Gregg won my wife and I over, and we received a proposal we both were pleased with! Not only that, but my wife and I look forward to getting all our subsequent customer service taken care at Naperville Toyota. Third, after Kris' help and preparation, he escorted us to meet with Gary Jaros, the Business Manager. I am telling you, I work for one of the most popular retail businesses in the U.S. that has friendly, upbeat, customer-centered employees at its core. Gary would fit right in! Who would expect this from a business manager? Gary is outgoing, upbeat, real, even humorous—yet professional at the same time. He efficiently got us through the seamless finance process that he helped make enjoyable. Gary also proactively communicated in detail with clarity what my wife and I needed to know about the available extended warranties applicable to our 2013 Limited Highlander. We saw the justification of these warranties especially in light of the unbelievable technology that the new Limited Highlanders employ! My wife and I negotiated with Gary and he reasonably and generously won us over. Fourth, Kris then escorted my wife and I to meet Push Singh, the Product Specialist to help instruct,and assist us in the technological aspects of the Highlander. Mr. Singh is the right man for the job! Push was very friendly, RESPECTFUL, patient, well-informed, and professional. He is a person you feel like you could stop by and see at the dealership on a random day and he would be willing to take time out with a smile and earnest willingness to help you out. Fifth, I appreciated the fact that Kris Kosinski did not abandon us after the sale but remained an active, helpful, and very hospitable presence throughout the evening and encouraged us (along with a follow up call!) to contact him any time in order to help us in any way. Finally, my wife and I commented how much we enjoyed the new meticulous Naperville Toyota facility including the spacious and hospitable service waiting areas with the complimentary coffees, bottled waters, and comfortable, business-friendly work stations. More
by hologostoutheou
Employees Worked With
Other Employees :
Peter Murray, Tom Gregg, Push Singh, Gary Jaros
December 04, 2012
Dave Zidlicky is a great salesman; very professional, friendly and courteous. Great dealership facilities, good cars inventory and in particular I was impressed by the road test. I will definitely rec friendly and courteous. Great dealership facilities, good cars inventory and in particular I was impressed by the road test. I will definitely recommend my friends and relatives to visit Toyota of Naperville and look for Dave Zidlicky. More
by Nestor B.
Employees Worked With
David Zidlicky
December 03, 2012
The vehicle I wanted is a very difficult one to get. Dave located one that was still being manufactured in Japan and was able to secure it's delivery for me. Most dealers are not discounting this vehicle at located one that was still being manufactured in Japan and was able to secure it's delivery for me. Most dealers are not discounting this vehicle at all due to it's scarcity, but Dave made me a bit of a deal on it which I would not have gotten elsewhere. I am very pleased with the whole experience. More
by Jean
Employees Worked With
David Zidlicky
December 02, 2012
The staff and service of Toyota of Naperville deserve this excellent rating for their time and patience. Chris Davis was great in helping me to understand and use all the functions of my new car and esp this excellent rating for their time and patience. Chris Davis was great in helping me to understand and use all the functions of my new car and especially with electronic navigation system. He also made a few followup calls to insure that I was enjoying my new Rav4 and not having any problems. Dave, manager of after market products, also helped me decide on which auto start remote would be best for me and his selection of running boards makes my car look great! I will definitely be recommending Toyota of Naperville to friends and family. June Greiner Carol Stream, IL More
by jgreiner13
December 02, 2012
This recent purchase is our 5th Camry. We also own a Tundra 4WD pickup. This is the first vehicle purchased through Naperville, Toyota and the experience was great. Kareem Davis met us in the parking Tundra 4WD pickup. This is the first vehicle purchased through Naperville, Toyota and the experience was great. Kareem Davis met us in the parking lot when we arrived and took charge of our introduction to this dealership. We immediately felt a closeness to him and felt that he understood our need and what we liked. He did an excellant job of guiding us to the right product and value that worked for us. He took the time to explain the differences and advantages to purchasing the Hybrid and even compared the two via cars on the showroom floor. He was a gracious "host" to us for Naperville Toyota. More
by Eagle759
Employees Worked With
Kareem Thomas
December 02, 2012
It was the greatest dealership experience ever. Amazing employees, high standard and quality of work as well as really friendly atmosphere. Kris Kosinski was a very knowledgeable sale consultant. I can eas employees, high standard and quality of work as well as really friendly atmosphere. Kris Kosinski was a very knowledgeable sale consultant. I can easily say that he was the most friendly, educated and knowledgeable consultant I ever talked to. With that said I was pleasantly surprised with the overall visit and I found the visit to Toyota of naperville an amazing experience. I would definitely recommend this dealership to anyone that is looking to buy Toyota. This crew explains everything plain and simple black on white, there is no secrets. As i have stated before it was an amazing experience and I can say that if I will ever get another Toyota, I will definitely go to Toyota of Naperville. If you are looking to buy a Toyota, go straight there and I can assure it will be the best buying experience for you. More
by MaciekSzczepkowski
Employees Worked With
