Toyota of Naperville

I walked into this dealership decided on a car (blue camry). Drove it around for a while, decided on a price, etc. Then my Dad and I happened to walk by an Avalon, and after a small discussion between o camry). Drove it around for a while, decided on a price, etc. Then my Dad and I happened to walk by an Avalon, and after a small discussion between ourselves we decided that's what we wanted instead. The dealer had every right to be frustrated with us but he acted very professionally and within the hour we were driving away in my new Avalon. To top it off I got a great deal on my trade-in for a Corolla (best cars for resale value). Anyway, the experience turned me into a repeat customer. More

Omer was fantastic!! He took all the time we needed to show us every detail of the Prius. We never felt rushed or pressured to buy a car. We are still in the process of seaching cars but we will deffinat show us every detail of the Prius. We never felt rushed or pressured to buy a car. We are still in the process of seaching cars but we will deffinately consider Toyota in our final decision making. More

Great customer experience! Omer did a thorough job explaining the technical features of the vehicle. He was able to address all of my questions accurately and quickly. The quoting process was honest explaining the technical features of the vehicle. He was able to address all of my questions accurately and quickly. The quoting process was honest and straight-forward. Plus, as a whole, the dealership consisted of friendly, polite, and knowledgable staff. I would recommend this dealership. More

Just another big city big dealership trying to rip off the public for sticker price. We heard the nonsense phrase, "What would you like to accomplish today, to make your visit productive." What did the the public for sticker price. We heard the nonsense phrase, "What would you like to accomplish today, to make your visit productive." What did they think we wanted, a game of parchisi? They ignored the woman with two babies and talked to her husband only about a ... minivan. Now who is going to drive that minivan, him or her? The price dropped $3,300 as we walked out the door. We heard the magic lie - We don't make any money selling a car at dealer invoice. Shortly thereafter it was admitted there is $1,000 "holdback" on every car. If you make the mistake of going there, be sure to have a price from Kenosha Toyota in hand. If you beat them hard enough they will match price as you are walking toward the door. More

said van was new and i would get the $1500 dollar rebate and 2 year service agreement. Then after we sighed the contract and went into finance we were told van was titled to the dealer and would be conside and 2 year service agreement. Then after we sighed the contract and went into finance we were told van was titled to the dealer and would be considered used no rebate or service agreement on used sorry dealer said and they gave me less on my trade then quoted also no floor mats and only a 1/8th a tank of gas it was late dealer new family was tired and took advantage of it i would not shop there again . More

After a positively awful experience at Toyota Elmhurst, my car was taken to Toyota of Naperville after experiencing a catastrophic mechanical failure (i.e., clutch and transmission needed to be replaced). my car was taken to Toyota of Naperville after experiencing a catastrophic mechanical failure (i.e., clutch and transmission needed to be replaced). First of all, they were very friendly and seemed to empathize with our situation. They gave us a loaner without us even asking. While the car was being serviced, Chris gave us regular updates regarding the status of the vehicle. That helped ease some of the anxiety we were both feeling. Chris also assisted us with filing a claim through Scion regarding the repair (since the car was just past the warranty but experienced a serious failure anyway). The claim was denied but nonetheless, I felt like I actually did something just by filing the claim. The car was fixed two days earlier than expected which was also a nice surprise. Robin the service manager checked in with us to make sure we were happy as she had been receiving regular updates about our situation from Chris as well. She seemed very genuine and we appreciated her reaching out to us. The car is fixed and so far, so good! I do have one complaint, at check-out I asked if there had been any other issues that might need to be addressed with car (new brakes soon, oil change soon, low fluids, etc) and was told that they didn't check. I asked them if they typically do a 40-point inspection on the cars they service and was told they only do that w/ oil changes. Now oil changes are only $29.99 and I just spent $3500.00 in your shop, I think a 40-pt inspection is more than warranted! More

I have never been to a nicer, friendlier, or more caring service department in my life. In other service departments you have to wait just to be acknowledged- here you get a greeting as your getting out of service department in my life. In other service departments you have to wait just to be acknowledged- here you get a greeting as your getting out of your car- and with a smile no less. I didn't see any worker that didn't look happy. I felt like I was at Disneyland. They gave me a beautiful loaner car so I didn't have to miss any work and the job was finished right when I needed it. Totally professional. I wish all Toyota dealerships were this great. Thanks More

One of the most pleasant buying experiences ever. Picked out a Camry Hybrid. Salesman was very knowledgeable and patient. Loved the car the salesman showed me, but wanted in a different color. Figuring it w out a Camry Hybrid. Salesman was very knowledgeable and patient. Loved the car the salesman showed me, but wanted in a different color. Figuring it would take weeks to get the exact model in the exact color I was pleasantly surprised when the sales manager told me the car would be available the very next day. Financing was low pressure and quick. My salesman Todd explained all the features and accessories. Every experience I've had with the dealer's service department was equally pleasant and convenient. Would highly recommend this dealership to anyone in the area looking for a new Toyota. More

This dealership called me and told me they had a 2010 Prius if I wanted it, I told them I did. Before I could come into the dealership they sold the care. To make matters worse Mr O'Brien thought it Prius if I wanted it, I told them I did. Before I could come into the dealership they sold the care. To make matters worse Mr O'Brien thought it was ok to barade me verbally when I questioned his professionalizim and way he does business. We purchased our last Prius from Toyota of Naperville and thought we would at least be treated like the cared, I WAS WRONG If possible buy from ANY Toyota dealership other than this one. More

I found a car online at this dealership and decided to stop in to take it for a test drive. Prior to my arrival I did a quick look at Edmunds.com to validate the price of the car and discovered that the stop in to take it for a test drive. Prior to my arrival I did a quick look at Edmunds.com to validate the price of the car and discovered that the difference between what they had listed and the "sticker" price was ~$9,000. The salesman was nice (although he left me sitting there alone for about 15 minutes at one point) and did allow me to take the vehicle home to have my wife drive it as it would be her new car. When I came back I was confronted with a kbb.com price which was $7K more than Edmunds.com but still $2K+ less than the sticker. There were several problems with the vehicle as well, which they stated they would resolve, but yet they still checked the price based on an "Excellent" rating. Bottom line is this, I felt like I was in the most stereo-typical used car buying experience ever in my life and am not likely to ever return to the dealership to buy a new OR used vehicle. More