Toyota of Naperville

We drove back home from dropping my car off for service at a Buick dealership. Drove by the Toyota dealership. Since we had talked about replacing my wife's car, we stopped by -- I wanted her to see the V at a Buick dealership. Drove by the Toyota dealership. Since we had talked about replacing my wife's car, we stopped by -- I wanted her to see the Venza, which I had seen at my work's parking lot -- to see if she liked it. Well, she did. So we decided to do a test drive. Dwight was very friendly and very patient with us. We test drove, we asked them to check out my wife's car while we did the test drive. We liked the Venza, so we agreed to come in and talk more. Customer Service: great, everybody very friendly, very relaxed atmosphere, no pressure, despite it being a Saturday and having plenty of customers. Quality of Work: didn't rate, didn't apply Friendliness: see customer service, everybody was very friendly, we went for the after market parking sensors and navigation system, Erin from after market parts explained the options and showed us what they would look like. Overall Experience: well, read all of the above :) I think you can tell that we were pleased! Price: I do think we overall got a good price with a minimum of haggling. Don't like haggling over a $100 here or there, but what really ticks me off is if they start out with a low ball offer -- either for the new car or the trade in. The selling price they initially offered was in the ballpark, but the trade in was several thousand too low. When I expressed my disappointment, they went to KBB online, picked "fair" (it's really in "good" condition) and low and behold, the trade in value was several thousands higher. They quickly redid their offer, but at that point I wanted to go home and check the numbers myself on my own computer. Besides this initial offer for my trade, pricing and the negotiations (really just a series of very friendly phone calls) went really well and I didn't feel they wanted to take advantage of us. More

Needed a used car, practical and that gets good mileage. I test drove an xB, then a Yaris. While I liked the way the Yaris looked more than the xB, I was undecided. Tod factored my liftstyle into his sugges I test drove an xB, then a Yaris. While I liked the way the Yaris looked more than the xB, I was undecided. Tod factored my liftstyle into his suggestion for me to drive the xB a 2nd time. In talking to be he knows I am a gardener and will likely need the hauling capability. I thouight is was cool that he had me re-drive the xB Sold! Great job Tod! More

I had the pleasure of working with Chris Davis while I was in the market for a car. He is very friendly, listened to my situation and needs in a car, and extremely professional. I would recommend Chris to was in the market for a car. He is very friendly, listened to my situation and needs in a car, and extremely professional. I would recommend Chris to anyone in the market for a Toyota, or any brand, for that matter. More

My wife and I had already done the research and decided the Toyota Prius was the car of choice due to the need for fuel efficiency in both local and highway streets. We had a bad experience during a prior the Toyota Prius was the car of choice due to the need for fuel efficiency in both local and highway streets. We had a bad experience during a prior Toyota purchase, not at this dealership, and had decided not to purchase another Toyota again. The Prius was truly our only reason to go back into a Toyota dealership. That being said, the staff at Naperville Toyota has changed our minds, and we were very pleased with the overall experience and will have no issues going back and purchasing another car at this dealership. Chris Davis was an excellent salesman, did not put any of the typical sales pressure on us, listened to our needs and worked with us to get the vehicle we were looking for. He and the manager also worked to get the price we were looking for as well. I would highly recommend working with Chris when purchasing a car. David Kabanda was a pleasure to work with when dealing with accessories. The typical sell encouragement was there, but did not over pressure when realizing we were fine with our selection. He did however, bring up some options we did not know were avaialable and did want to add...such as door guards. Dave Castellanos was extremely professional and helpful during the financing portion of the deal. He assisted in figuring out the overall cost of the loan, and did not pressure to upsell service and warranty. He worked with me to obtain the warranty I wanted, and informative on my other options, but did not pressure to take something I did not want or need. Overall - This dealership changed my mind on Toyota!! More

VERY FRIENDLY AND FAMILIAR WITH PRODUCT,THE WHOLE PROCESS INCLUDING THE TEST DRIVE WAS LESS THAN AN HOUR.THE SALES MGR ULYSES WAS VERY EASY TO DO BUSINESS WITH.THE STORE WAS VERY CLEAN AND WELL ORGANIZED.ALL INCLUDING THE TEST DRIVE WAS LESS THAN AN HOUR.THE SALES MGR ULYSES WAS VERY EASY TO DO BUSINESS WITH.THE STORE WAS VERY CLEAN AND WELL ORGANIZED.ALL THE EMPLOYEES SEEMED VERY PROFESSIONAL AND SHOWED A DEEP CONCERN THAT I AS A CUSTOMER WAS MAKING THE RIGHT DECISION AND PICKING THE WRIGHT VEHICLE. SEVERAL OF MY FRIENSD AND NEIGHBORS HAVE PURCHASED VEHICLES HERE AND EVERY ONE IS VERY HAPPY.I HAVE PURCHASED VEHICLES HERE BEFORE AND BECAUSE OF THE EXCEPTIONAL SERVICE I WILL BE BACK AND CONTINUE TO REFER OTHER PEOPLE TO THIS DEALERSHIP.THE HOUSE IS ONLY AS GOOD AS THE FOUNDATION ,AND THIS HOUSE HAS A STRONG FOUNDATION THE SALES FORCE AND THE MANAGEMENT WERE GREAT.THANK YOU RICHARD V,NIEMIEC More

Great experience! Low pressure and willing to work with Great experience! Low pressure and willing to work with you to find the best deal that make sense. Very attentive, took the time to find the car t Great experience! Low pressure and willing to work with you to find the best deal that make sense. Very attentive, took the time to find the car that I wanted and did not pressure me on a car I didn't want. Great overall service! Would recommend to others. More

David Zidlicky is a fantastic salesman. He is knowledgeable, helpful, and friendly. He was very nice to my wife and kids. If you are looking for a Toyota (or any of numerous other used makes), I knowledgeable, helpful, and friendly. He was very nice to my wife and kids. If you are looking for a Toyota (or any of numerous other used makes), I would suggest you see him immediately. He responded to our needs, found us a vehicle we love, and completed the sale promptly and without a lot of hassle. The dealership is clean and organized. They appear to have a very large stock of new and used vehicles. Despite the fact that we purchased a new vehicle (and hope I won't need the service department, at least not right away!), I am actually looking forward to using the one at Naperville Toyota. It is big and appears to have a very cool waiting area. More

Had not given much thought to purchasing a new car but Chris called and asked about trading my 08 Camry with 88000+ miles. When I went into the dealership I was instructed to ask for Omer. Omer introduced Chris called and asked about trading my 08 Camry with 88000+ miles. When I went into the dealership I was instructed to ask for Omer. Omer introduced me to Dave Zidlicky, who was to be my sales associate. Dave was very friendly, understanding, honest and patient. We sat for a few minitues and discussed my 08. I first told him about my long drives to Chicago to work and my concern about the cost of gas. That was my motivation for purchasing a Hybrid. I explained that I owned a large hairy dog and cloth seats wouldn't work for me so I needed leather. He listened attentively asking questions here and there until he had a clear understanding of the type of car I would be interested in. All the while he was searching inventory. He found the perfect match in a 2011 Camry Hybrid. He and Manny worked diligently to come up with a price that I would feel comfortable with. I drove away in a 2011 Camry Hybrid minus the 88,000+ miles. Dave didn't pressure me into a sales and he didn't talk fast so as to confuse me, he didn't rush me and I felt I had time to think about my decision. Talking to him and Manny was like talking to old friends. I would return to Toyota of Naperville for my next purchase and I can highly recomend Dave to friends and family interested in purchasing a new car. When I left not only did I have a new car I felt like I made new friends. Happy with my car but more importantly happy with the sales process! More

Chris was very friendly, honest (rare to see in a sales person)and timely. They encouraged to drive the vehicle before i take any decision. They were ready to loan the car for a day so that i get to know m person)and timely. They encouraged to drive the vehicle before i take any decision. They were ready to loan the car for a day so that i get to know more about the vehicle before i take any decision. The price was good compared to other nearby dealers. More

We visited a number of car dealers in Chicago and Peoria We visited a number of car dealers in Chicago and Peoria for a used Toyota car but our experience was very disappointing . The vehicles shown to us We visited a number of car dealers in Chicago and Peoria for a used Toyota car but our experience was very disappointing . The vehicles shown to us were not as advertised. Moreover the sales people tried to sell the vehicle by hook or crook. But our visit was pleasantly different when we visited Toyota of Naperville. We were greeted by Mr Dave Zidlicky as soon as we entered the dealership. And thanks to him our experience was very pleasant one with his forthright style without the usual sales gimmicks. He was honest about the terms and conditions and about the different vehicles we considered . There were no usual hassles in negotiating the price and about an hour's time we were able to select the vehicle of our choice.Once we made up our mind the things moved so fast we were able to drive out with the car our choice with new plates and other formalities completed in less another than 40 minutes time. We greatly appreciate the role of all people who helped us select the vehicle of our choice with least botheration and minimum time possible. We have no hesitation in recommending "Toyota of Naperville" to our friends also. More