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Toyota of Naperville
Naperville, IL
9,226 Reviews
The best product in the world won’t sell itself. The staff at Toyota of Naperville takes the reputation and reliability that Toyota cars and trucks have built over the years and added their own spin. With 40 years of automotive experience, customers who enter the Naperville, IL facility will be treated to a unique car-buying experience where their needs will be listened to and are the only thing that really matters. Toyota of Naperville is one of the highest rated dealers on DealerRater.com because they have the most professional staff that is full of knowledgeable sales people who take the time to understand the unique needs of each unique guest.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 9,226 reviews
December 06, 2012
Toyota of Naperville is my favorite place to buy a car. I bought my first 4 Runner there two years ago with Jacob. When in today for a look and received amazing service with Blass Cielo and Bryan Leaser t I bought my first 4 Runner there two years ago with Jacob. When in today for a look and received amazing service with Blass Cielo and Bryan Leaser they both went out of there way to help answering question and test driving cars, that we walk out with a new purchase. I am a proud owner of a Highlander...they both made it simple and painless to purchase an automobile. Thank you Blass and Bryan for all the help you gave and continue your excellent work there at Dan Wolf's Toyota. Cynthia Martinez More
by cintia1967
December 06, 2012
Between cars for my husband, myself and our kids we have purchased about 15 vehicles from Justin Buck. We always come back to him because we get superb service both during and after the sale from Justin. W purchased about 15 vehicles from Justin Buck. We always come back to him because we get superb service both during and after the sale from Justin. W have also referred several friends who have also purchased cars from him and received the same excellent service. Toyota of Naperville has an excellent service department also with very convenient hours. I would not hesitate to recommend Justin and Toyota of Naperville to any of my friends and family! More
by flossermom
Employees Worked With
Justin Buck
December 05, 2012
Great experience, first time from Naperville Toyota. Service was great as well. Kareem was very friendly and easy to talk to. I felt comfortable walking into the dealership and working with him. I would Service was great as well. Kareem was very friendly and easy to talk to. I felt comfortable walking into the dealership and working with him. I would recommend the dealership and Kareem to anyone interested in buying a vehicle. More
by asher79
Employees Worked With
Kareem Thomas
December 05, 2012
It was a good experience working with Kris. He was very professional and helped close the deal in a timely manner. Would highly recommend him to others. professional and helped close the deal in a timely manner. Would highly recommend him to others. More
by avron2637
December 05, 2012
We felt welcomed and at ease with the employees that we dealt with at Naperville Toyota, especially Russ Harris. The optional products were suggested, with out pressure, all of our questions were answered dealt with at Naperville Toyota, especially Russ Harris. The optional products were suggested, with out pressure, all of our questions were answered and we had a thorough test drive of the RAV4 we were interested in. We felt that everyone was working to accomodate us. We are happy with the price, the service and the car. We would highly recommend Naperville Toyota to our family and friends. More
by RedRav2
Employees Worked With
Russ Harris
December 04, 2012
I have purchased 2 new Toyota Tacoma's here in the past 2 months. Each time, I was greeted with friendly and professional service. I was truely impressed with the knowledge and experience of Justin Buck and months. Each time, I was greeted with friendly and professional service. I was truely impressed with the knowledge and experience of Justin Buck and Dan Gulley each and every time I intereacted with them. Through tough circumstances and despite a few roadblocks, Toyota of Naperville was always putting their best foot forward and exceeded my expectations. More
by frank8c
Employees Worked With
Justin Buck
December 04, 2012
Recently, my wife and I did as much homework as time allowed in order to purchase a 2013 Limited Highlander. We asked a limited amount of distinguished Chicagoland Toyota dealerships to make the ?very b allowed in order to purchase a 2013 Limited Highlander. We asked a limited amount of distinguished Chicagoland Toyota dealerships to make the ?very best proposals possible on the Highlander we wanted in order to (not only) win over our business but also begin or continue an ongoing customer / dealer relationship for the future. Naperville Toyota stepped up to the plate and countered the very best proposals I received from other dealerships. First, I was very pleased with the friendly and reasonable first proposal made by Ivon Correa followed by the equally friendly conversation and winsome negotiations of Tom Gregg, the Internet Director. The internet and phone conversations convinced my wife and I to come to Naperville Toyota ready to potentially do business. Second, the attentive Sales Manager Peter Murray assisted us when we arrived and directed us to the sales consultant Kris Kosinski. My wife and I thought Kris was a special, thoughtful person. Kris was pleasant, reasonable, VERY knowledgeable, and not phony or pushy. We were impressed that Kris encouraged us to actually ride in the vehicle of our choice before we made any final decisions and negotiations. My wife REALLY appreciated that! Kris took us to the cool test drive outdoor facility near the dealership where my wife and I got to drive the Highlander amongst a great variety of terrains. Kris wanted to ensure that we were comfortable in and with the vehicle before we were ready to purchase. Before saying yes to the new car, my wife was set on getting our meticulously kept used Toyota vehicle traded in to Naperville Toyota in order to apply the amount received towards the Limited Highlander we wanted. Through very reasonable and civil negotiations, Kris with the backing and advocacy of Tom Gregg won my wife and I over, and we received a proposal we both were pleased with! Not only that, but my wife and I look forward to getting all our subsequent customer service taken care at Naperville Toyota. Third, after Kris' help and preparation, he escorted us to meet with Gary Jaros, the Business Manager. I am telling you, I work for one of the most popular retail businesses in the U.S. that has friendly, upbeat, customer-centered employees at its core. Gary would fit right in! Who would expect this from a business manager? Gary is outgoing, upbeat, real, even humorous—yet professional at the same time. He efficiently got us through the seamless finance process that he helped make enjoyable. Gary also proactively communicated in detail with clarity what my wife and I needed to know about the available extended warranties applicable to our 2013 Limited Highlander. We saw the justification of these warranties especially in light of the unbelievable technology that the new Limited Highlanders employ! My wife and I negotiated with Gary and he reasonably and generously won us over. Fourth, Kris then escorted my wife and I to meet Push Singh, the Product Specialist to help instruct,and assist us in the technological aspects of the Highlander. Mr. Singh is the right man for the job! Push was very friendly, RESPECTFUL, patient, well-informed, and professional. He is a person you feel like you could stop by and see at the dealership on a random day and he would be willing to take time out with a smile and earnest willingness to help you out. Fifth, I appreciated the fact that Kris Kosinski did not abandon us after the sale but remained an active, helpful, and very hospitable presence throughout the evening and encouraged us (along with a follow up call!) to contact him any time in order to help us in any way. Finally, my wife and I commented how much we enjoyed the new meticulous Naperville Toyota facility including the spacious and hospitable service waiting areas with the complimentary coffees, bottled waters, and comfortable, business-friendly work stations. More
by hologostoutheou
Employees Worked With
Other Employees :
Peter Murray, Tom Gregg, Push Singh, Gary Jaros
December 04, 2012
Dave Zidlicky is a great salesman; very professional, friendly and courteous. Great dealership facilities, good cars inventory and in particular I was impressed by the road test. I will definitely rec friendly and courteous. Great dealership facilities, good cars inventory and in particular I was impressed by the road test. I will definitely recommend my friends and relatives to visit Toyota of Naperville and look for Dave Zidlicky. More
by Nestor B.
Employees Worked With
David Zidlicky
December 04, 2012
Chris was awesome to deal with. He made the purchase of my new Prius easy and fun. He was professional and made sure I knew all the details before I left the showroom. I will highly recommend him to my fri my new Prius easy and fun. He was professional and made sure I knew all the details before I left the showroom. I will highly recommend him to my friends who are looking for new cars. And I love my new car! Rick Planos More
by rplanos
December 04, 2012
Excellent !!!! Robert & Nino were both extremely helpful & worked with us to make sure we got the exact car we wanted & stay in our price range. The process was very quick & easy. Highly recommend t helpful & worked with us to make sure we got the exact car we wanted & stay in our price range. The process was very quick & easy. Highly recommend this dealersahip. More
by cindy79
Employees Worked With
Robert Kieda
