Toyota of Naperville - Service Center

Awesome customer service Went to Toyota of Naperville for service on a vehicle I bought for my wife 12 weeks ago. Wife recently told be the steering wheel vibrates when she b Went to Toyota of Naperville for service on a vehicle I bought for my wife 12 weeks ago. Wife recently told be the steering wheel vibrates when she brakes at high speeds. Brought the vehicle into service and spoke with Kelsey and Rob. Both honored the used car warranty and four new rotors were replaced on the vehicle. Kelsey even made sure I had a loaner vehicle to use for a few hours, as I had several errands to run that day. Both Kelsey and Rob were fantastic to deal with and I will recommend Toyota of Naperville to anyone looking to buy a vehicle. More

Never Again. GO ELSEWHERE. OVER CHARGED REPAIRS ! UNDER SERVICED. NO CUSTOMER SERVICE SKILLS, Bought and serviced here for 6 years. Traveled 130 miles round trip for service. My OVER CHARGED REPAIRS ! UNDER SERVICED. NO CUSTOMER SERVICE SKILLS, Bought and serviced here for 6 years. Traveled 130 miles round trip for service. My Loyalty. Never again. Had appt for 60k maintenace. Had starting problems develop wanted that addressed first. Charged for battery diagnosis in addition to estimated cost of new battery and installantion plus 60K maintenance. Paid $80 for diagonals went to another Toyota dealer same day and got free battery diagnosis Total Bill saved $300.00 over their estimated cost and they were Friendly and Helpful. More

Excellent Service!!! Chris is awesome! He is very understanding and easy to work with! He is kind and extremely efficient. He explained what my car needed and goes over wh Chris is awesome! He is very understanding and easy to work with! He is kind and extremely efficient. He explained what my car needed and goes over what was done when I went to pick up my vehicle!! I would highly recommend going to Chris!! More

They are the very best. I literally travel the hour in from the city because I trust them with my car. I had the pleasure of Cameron helping me last visit. He is a great sale I literally travel the hour in from the city because I trust them with my car. I had the pleasure of Cameron helping me last visit. He is a great sales guys who helped me in my car making decision. The service is also the best. I will always use them. More

Good service I bought a very satisfied Toyota Race 2018 yesterday, he was very patient to help me introduce the car's function, and my English is not very good, he I bought a very satisfied Toyota Race 2018 yesterday, he was very patient to help me introduce the car's function, and my English is not very good, he was patiently explained to me, let me relax! He is a Very experienced sales staff, I will take a friend next time to find him to buy a car! More

I don't even drive a Toyota From the moment I walked in to Toyota I knew I was in good hands. Jordan went above and beyond to make sure my car was taken care of. His positive att From the moment I walked in to Toyota I knew I was in good hands. Jordan went above and beyond to make sure my car was taken care of. His positive attitude and genuine spirit made the whole experience smooth and easy. More

service Had an appointment for 1 month prior to service date, and when I brought my vehicle in they called me back. They then said that they would have to st Had an appointment for 1 month prior to service date, and when I brought my vehicle in they called me back. They then said that they would have to start work on my vehicle the following day due to the fact that they had way too many cars for my scheduled day in order to work on my vehicle. It's a shame that you make an appointment and they still push other cars ahead of yours. What's the sense of making an appointment then. All they are there for is to sell cars, they couldn't care a bit about you after the sale!! More

Mazda I came four months ago and met Kareem to test drive. A 2007 FJ Cruiser. I didn't buy at time but saw another deal later and remember Kareem. I got a d I came four months ago and met Kareem to test drive. A 2007 FJ Cruiser. I didn't buy at time but saw another deal later and remember Kareem. I got a decent deal on a newer vehicle and is happy with my purchase. Go to Kareem. More

I love my rav4 Kareem Thomas was my rep for toyota, and it was an awesome experience! He is very good with difficult customers, and talks you through the process fr Kareem Thomas was my rep for toyota, and it was an awesome experience! He is very good with difficult customers, and talks you through the process from beginning to end. Loved it! Huge thank you!! More

Salesperson was great Larry was very helpful Larry knew his stuff and very professional Explained everything in detail and answered all my questions Didn't waste anytime and polite like all sal Larry knew his stuff and very professional Explained everything in detail and answered all my questions Didn't waste anytime and polite like all sales people should be More