Toyota of North Austin

Saeed Mandari is an exceptional person who is totally responsible for the buying experience being easy! responsible for the buying experience being easy! More

Kevin Coyne has given me excellent service throughout my relationship with your dealership.And he explaines clearly to me what I need done .The pricing seems fair to me relationship with your dealership.And he explaines clearly to me what I need done .The pricing seems fair to me More

The service I had was excellent. Jerry kept me informed throughout. The courtesy ride home and back to service was great. Fast, friendly, and convenient. throughout. The courtesy ride home and back to service was great. Fast, friendly, and convenient. More

Scott McCoy made this the best experience ever, he is friendly, knowledgeable, patient, professional, not enough words to describe how wonderful he is, I don’t like the process of buying a car, but he ma friendly, knowledgeable, patient, professional, not enough words to describe how wonderful he is, I don’t like the process of buying a car, but he made it so easy, I have bought my 2 previous cars from Charles Maund, but this experience was by far the best!! More

Angel Rodriguez always does a great job as far as customer service. Glen in parts is always kind and the ladies behind the counter taking your $ are the bomb…super nice. customer service. Glen in parts is always kind and the ladies behind the counter taking your $ are the bomb…super nice. More

HORRIBLE customer service from their "manager". I went HORRIBLE customer service from their "manager". I went to this dealership on the recommendation of the CarPro Show. I was told that my VIP pass w HORRIBLE customer service from their "manager". I went to this dealership on the recommendation of the CarPro Show. I was told that my VIP pass would allow for a hassle free, straightforward experience. That was not the case. The salesperson was great. The manager, Sergio, however was horrible. Upon agreeing to the price with the sales person I was presented a piece of paper with the sales price, added charges without a line item description and a payment that was almost twice the amount that it should have been. No interest rate listed, no explanation of the added charges. I asked the sales person to break it down, he went and got Sergio and to break it down for me. Sergio not only refused to tell me what the breakdown was, but kept stating the payment was based on credit and down payment. I continued to ask to see the breakdown and he began getting very upset that I was asking. I told him that I am simply asking for a breakdown of the information and he refused to tell me. He did say however that the $3000 charge with no line item was a warranty that by law he had to charge me (xx). My wife and I said if we aren't going to get the information we were done. He said good he was glad, he grabbed the papers and walked off. The total conversation maybe lasted 5 minutes. The director came over and brought the information to me as I was walking out. Not surprising to us, Sergio was presenting numbers that were false and shady. The payment he presented was over $200 more than what the director presented. Sergio said the warranty had to be charged, which we knew was a lie, and we were right, it was removed. I highly DO NOT recommend this dealership based solely on the treatment and lies we received from Sergio. Had the car not been a great value, we would have walked away. The director saved the sale by offering the information up front that I asked for in the first place and taking care of a few things in addition to that. I understand people are trying to make money, but there is ZERO reason to be disrespectful, rude and condescending when a customer is simple asking for numbers and a breakdown to better understand a deal. I can only imagine how many people don't ask questions and are simply taken advantage of at this place. More

Arrived early for my appointment and was greeted by a service personnel in minutes. Great services and fast. Very friendly employees always up and alert and professional. Quality services at a fair price service personnel in minutes. Great services and fast. Very friendly employees always up and alert and professional. Quality services at a fair price. More

Arrived at my scheduled time and was greeted by a service personnel in minutes. There for my first scheduled maintenance which was completed quickly and I was on my way within an hour. Everyone was very nice personnel in minutes. There for my first scheduled maintenance which was completed quickly and I was on my way within an hour. Everyone was very nice and helpful. More

Great service. I can feel it while driving. Multipoint inspection really gives me better understanding of my car’s current condition. I highly recommend this place. inspection really gives me better understanding of my car’s current condition. I highly recommend this place. More

Celeste Garcia was the reason I chose to purchase my pre-owned Rav4XLE.She was pleasant knowledgeable re car specs and emphasized the family orientation of the company.She respected my specific purchase pre-owned Rav4XLE.She was pleasant knowledgeable re car specs and emphasized the family orientation of the company.She respected my specific purchase and didnt try to high pressure sales me(Unlike my experience at Mercedes Benz two years ago) Very seamless paperwork process and thoroughly enjoyed Celeste meeting her manager and Danielle. BEST car purchase experience ever out of 6 cars in my lifetime Thanks again Deborah S More