Toyota of North Austin

Very Good Experience Martin Bernal-Rico is the best service person I have dealt with at Toyota over the past four years. He was very efficient, put forth extra effort, a Martin Bernal-Rico is the best service person I have dealt with at Toyota over the past four years. He was very efficient, put forth extra effort, and my car service was completed in the time he specified. More

Great service, quick and polite. Gabe was very pleasant and answered all of my questions. The service was done quickly. My car was washed and ready when I came to pick it up. My on Gabe was very pleasant and answered all of my questions. The service was done quickly. My car was washed and ready when I came to pick it up. My only complaint is that this survey requires a minimum of 25 words. More

Ally and her team was making. I appreciate working with them Great people to wok with. Enjoyed working with them all. They did a good job taking care of us. I would retune for my next car Great people to wok with. Enjoyed working with them all. They did a good job taking care of us. I would retune for my next car More

Bad customer service I don't know where to start. I am very disappointed with Charles Maund Toyota, and I feel lied and robbed. In 2016 a signed up for a lease (first time I don't know where to start. I am very disappointed with Charles Maund Toyota, and I feel lied and robbed. In 2016 a signed up for a lease (first time in my life) and one of the leasing points was that the contract would be for 3 years and I all was responsible for was to pay the difference if I went above the mileage on the contract. They said, any repairs, maintenance, oil changes, etc. it's on us, "you don't have to pay anything out-of-pocket". What they forgot to say it's that they included in the lease $2k for a maintenance package. Now that I traded-in that vehicle at the new Toyota in Cedar Park, it turned out I didn't have to buy that maintenance package. Toyota offers free maintenance for the first 2 years (or 25k mileage, whichever comes first) on all new vehicles, so they charged me $2k for the third year. I traded-in sooner and I just wanted to cancel and recover anything for these warranty that I should had never been forced to buy to begin with. They made me go to their office, I was only going to get $65 back but they had to charge a convenience fee of $25 for the cancellation, so I only ended up with $40. This is a joke. I am very upset with this company and I will NEVER buy or recommend any friends or relatives to this company again. If you are going to lease, make sure to go over every single charge and ask why do you have to buy a maintenance package for $2k when the first 2 years are for free. It does not make any sense. More

Awesome! Simon Perez, went above and beyond to help me purchase go smoothly and within my budget. I will recommend Simon Perez to all my friends. Simon Perez, went above and beyond to help me purchase go smoothly and within my budget. I will recommend Simon Perez to all my friends. More

Toyota Corolla Shannon Brady went the extra mile to locate the car with all the specific options we were looking for. He was very knowledgeable and explained the opt Shannon Brady went the extra mile to locate the car with all the specific options we were looking for. He was very knowledgeable and explained the options between the all trim levels. We were able to buy exactly what we were looking for at a great price! More

Extremely happy customer thanks to Alvin Reed!! I am soooooo amazed at the quality of customer service I recieved at Charles Maund Toyota!!! originally went just to see a couple of used vehic I am soooooo amazed at the quality of customer service I recieved at Charles Maund Toyota!!! originally went just to see a couple of used vehicles they had in their inventory but little did I know I would walk out with the keys to a Brand New 2019 Toyota Highlander. I was helped by the most humble and extremely knowledgeable person I have ever met and his name is Alvin Reed. He took great care of us and guided us through the whole car buying process which I am extremely grateful for becouse he treated us with so much respect. I am a lifetime customer and will go to Charles Maund Toyota from now on. I wouldn't go anywhere else. Thank you again Alvin Reed!!!! I looove love my new ride!! More

Excellent service My service advisor, Kevin Coyne, always treats me like a VIP customer and I appreciate all of his efforts. Makes follow up calls regardless of how sm My service advisor, Kevin Coyne, always treats me like a VIP customer and I appreciate all of his efforts. Makes follow up calls regardless of how small the service was. More

Professional and efficient. Upon arrival I was greeted almost immediately and and my needs were taken care of. I was referred to the right service rep and after he took all my in Upon arrival I was greeted almost immediately and and my needs were taken care of. I was referred to the right service rep and after he took all my information my vehicle was addressed. I was given an estimate of time which was pretty accurate. I noticed while waiting that the service department was a very busy place. What caught my eye was that the customers were always updated so they knew how there repairs were going. More

Professional and no hassle From chatting while on their online webpage to dealing with their sales staff over the phone and in person, everything is accomplished in a very profe From chatting while on their online webpage to dealing with their sales staff over the phone and in person, everything is accomplished in a very professional manner. I didn't encounter any of the expected games that I was subjected to by car dealers in the past. This made the entire process easy and enjoyable. The gentleman that handled my test drive and paperwork, Costantin Swies, was able to answer all of my questions and was astute enough to ask all of the pertinent questions of me to make sure I got exactly what I wanted. I was extremely pleased with the whole process. The gentleman I worked with in Finance was also a pleasure to work with. More